Sub On Call - Naturopathic Medicine Shop

Job Duties:

Prescription:

• Process prescription orders for dispensary items: Pull patient prescriptions from EPIC order pool and communicate with providers in EPIC if any questions; locate products, formulate teas and tinctures, and blend creams; type labels, explain prescription labels, update patients' dispensary records, and answer basic product questions from patients, doctors and student clinicians.

• Take special orders for prescription items: Locate accurate retail price for patient via catalogue or phone; estimate time of arrival for product to patient; process special orders upon arrival including Insurance Reimbursement, Financial Receipts and mail-out product; and explain special order procedures for patients, student clinicians, and physicians.

Communication

• Doctors & Students---Provide product and patient information to doctors and students in person and by phone: Maintain and file dispensary records, retrieve and return phone messages, request updated information from doctors on behalf of patients.

• Patients & Customers---Assist patients and customers in locating requested OTC (over-the-counter) products.

• Public---Guide customer queries regarding health concerns to our Clinic: Limit product and health information given to public in accordance with Bastyr Policy.

Finance

• Sales---Handle financial transactions necessary for the sale of dispensary goods, both retail and prescription: Operate point-of-sales cash register and bankcard machines, provide accurate refunds when appropriate and approved by supervising manager or lead.

• Insurance/Tax Receipt---Generate Insurance Reimbursement Paperwork for Patient Submission: Ensure correct product and price are recorded on form, Sign and Date.

• Mail Orders---Prepare, process and package requested items for Mail Order: Include Insurance Reimbursement and Financial receipts, package mail orders to prevent any breakage, use mail meter accurately for correct date and charge.

Inventory

• Ordering---Complete weekly ordering of Dispensary retail and/or prescription inventory as coordinated with Dispensary Manager and Dispensary Coordinator, and with input from Clinic faculty and clinicians.

• Receiving---Complete processing of incoming dispensary inventory: unpacking shipments, assessing price changes from invoices, and pricing correctly.

• Merchandising---Arrange and maintain an organized & merchandized retail/prescription space as well as neatly kept prescription goods section.

Qualifications

Minimum Qualifications:

• Must be proficient in MS Office, know how to type and use a computer keyboard. Knowledge/familiarity with Latin and common names of herbs and their uses.

• Familiarity with medical terminology very helpful.

• Must have basic understanding of computers and the willingness to learn more. Must have basic math skills for determining formula quantities.

• Must have interest in alternative medicine and willingness to work in a learning environment.

Skills and Abilities:

• Ability to communicate well with variety of clientele---students, doctors, patients and customers seeking information.

• Ability to do several things at once in a fast-paced environment without error or lack of efficiency. Ability to prioritize demands as they arrive and tactfully convey time constraints to waiting staff and customers.

• Ability to handle heavy phones and frequent customer requests. Ability to learn and operate cash register accurately and efficiently.

Experience:

• Three years+ of retail sales, inventory management and customer service experience. Previous work in the health field or natural products industry preferred.

• Experience using EPIC and knowledge of HIPAA strongly desired.

Education:

• Two years of college education or equivalent.

• Some coursework in anatomy, physiology, first aid, and study of herbs.

Benefits:

All regular employees (faculty and staff) who work at least 20 hours a week in a permanent position are full benefits eligible. These employees are eligible for health care benefits, retirement, flexible spending account plans, supplemental insurance, free tuition credits, and all paid leaves. Eligibility for the tuition credit benefits starts after 12 months of continuous employment. To learn more details, visit our benefits page.

Supplemental Information:

Bastyr University believes that inclusive diversity is essential for achieving academic excellence and creating a profoundly enriching university experience. Our faculty and staff are committed to achieving our mission by educating students to be future leaders that bring the natural health arts and sciences to people from all backgrounds. Promoting an educational environment that allows students, faculty and staff to develop their talents while experiencing a sense of community, we expect campus members to engage in respectful communication, behaviors and thoughtful self-reflection, increase their understanding of cultures and empower people who are disenfranchised, marginalized or oppressed. In so doing, the University pledges to prepare our students (and support faculty and staff) to recognize and appropriately respond to health inequities that affect multiple communities. This involves infusing DEI knowledge, skills, and practices in all academic programs, clinical training and patient services. In all, Bastyr University is dedicated to the welfare of our students and patients as well as to promoting equal opportunity and access in education and health care.

In alignment with Bastyr's DEI commitment, applications from members of underrepresented groups are encouraged.

Bastyr University does not discriminate against any person in matters of employment, application for employment, student or applicant for admission, or participation in our programs or benefits on the basis of the following protected classes: ancestry, gender, gender identity or expression, sexual orientation, race, creed, color, religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), ethnic or national origin (includes language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), age (40 and above), disability (mental and physical, including HIV and AIDS), marital status, genetic information, medical condition (genetic characteristics, cancer or a record or history of cancer), veteran or military status or any other protected category under applicable local, state or federal law. Our programs, services and facilities are accessible to individuals with disabilities. Please don't hesitate to contact hr@bastyr.edu to request or discuss a special accommodation due to a disability.