Student Worker - IT - Student Technician

Position Title Student Worker - IT - Student Technician Position Approval Date 04/03/2024 Is this position budgeted? Yes Is this position an essential position? No About Susquehanna

Susquehanna University is the future-ready institution for today, invested in cultivating intellectual grounding, active learning and global citizenship for all students. Renowned as one of the finest U.S. national liberal arts colleges, Susquehanna inspires and challenges 2,200 enterprising, bright-minded students studying the arts, business, humanities and sciences. Our students seize opportunities through exceptional worldwide internships, expert-guided research and an acclaimed study-abroad program, leading to a transformative education that empowers each graduate to realize their unique potential and lead a successful and meaningful life.

The Susquehanna River Valley with its fresh air and overall pleasant year-round climate, provides four distinct seasons amidst a backdrop of vibrant autumn foliage, occasional winter snowfalls, flower-filled springs and warm summer evenings illuminated by fireflies. Nearby outdoor recreational areas for hiking, kayaking, fishing and skiing - and the bustling cultural and commerce hubs of New York City, Washington D.C., Baltimore and Philadelphia within a three-hour drive - present abundant opportunities for learning and discovery.

Position Summary

Job Summary

The Information Technology Student Technician reports to the Technology Support Specialists. This position will assist and learn from our professional staff in providing technical support, troubleshooting hardware and software issues, supporting campus events, and contributing to various IT projects. This position is defined as a non-exempt position under FLSA regulations.

Specific Responsibilities

• Provide positive customer experience for technology support

• Provide classroom and event technical support

• Assist with audio, video, lighting, and rigging support for events; operating sound and light boards; and setup, troubleshooting, and teardown of equipment

• Assist in maintaining inventory of parts and equipment and perform routine checks

• Provide evening support for classrooms and general inquiries

• Provide back-up support to other members of the team in case of absence or work overload

• Computer support and maintenance

• Assisting with answering phone calls and emails as needed

• Troubleshooting Support requests and escalating as needed

• Forwarding service requests to the appropriate team

• Transferring equipment to and from storage locations

• Refreshing Lab and Classroom Computers

• Collaborate with professional staff on IT-related projects

• Perform other related duties as assigned

Knowledge, Skills, Abilities

• Exhibit good interpersonal communication skills, both written and verbal

• Ability to provide courteous and patient support to end users

• Willingness and ability to learn

• Attention to detail

Learning Objectives

• Develop a working knowledge of a wide range of audiovisual technology

• Develop the skills to succeed in a high-visibility, schedule-dependent environment

• Develop customer service skills

Required Qualifications

Education

First Year, Sophomore, Junior, Senior. All Majors.

Experience

No technology experience is required as on-the-job training is provided.

An interest in IT and/or audio-visual equipment, or theater technology is a plus.

Location

On SU Campus

Additional Requirements

• This position is paid $8.00 per hour, with an estimate of 10 hours weekly.

• IT provides merit wage increases at the start of the academic year. This increase is based on the student's workplace evaluation.

• This position requires the ability to work flexible hours around your class schedule, with evening and weekend hours available.

Physical Demand

• Position requires the ability to stand or sit for extended periods of time.

• Position requires the ability to move about the campus.

• Position requires the ability to communicate effectively and to hear instructions.

• Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach.

• Position requires occasional stooping, crouching, and bending.

• Position requires the ability to occasionally lift up to 50 pounds.

• Working conditions are indoors.

Preferred Qualifications Special Instructions to the Applicant Benefits Eligible No Number of Months 9 months Additional Work Schedule Details? Hours per week during the academic year (39 wks) 10 Hours per week during the summer (13 wks) Status Temporary Posting Date 04/02/2024 Closing Date 05/02/2024 Full-Time/Part-Time Temporary Open Until Filled No Anticipated Start Date Posting Number AH01160