Student Support Specialist

Job Title Student Support Specialist Position Purpose

The primary objective of this position is to provide high quality customer service to NEC students and families regarding financial aid, billing and payments.

Essential Duties Summary

• Promptly answer incoming calls and make outreach calls;

• Promptly answer incoming emails and return voicemails;

• Effectively and accurately communicate Federal and Institutional financial aid and billing polices and procedure;

• Assist students to obtain all available funding to help cover account balances and assist with their account questions;

• Assist students with the completion of financial aid and billing requirements;

• Process and reconcile payments;

• Other duties as assigned.

Required Qualifications

• 1-3 years customer service experience;

• Associate's degree in Business, Finance or related field;

• Strong knowledge of Microsoft Office products.

Preferred Qualifications

• Experience working in a business office;

• Experience working in higher education.

EEO Statement

New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran's status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.

New England College is committed to providing equal opportunity in all conditions of employment and creating a welcoming and supportive environment that celebrates diversity. If an imbalance is found to exist, the College will make good faith efforts to recruit, hire and promote persons underrepresented in the workplace.

Posting Detail Information

Posting Number S00502P Open Date Close Date Open Until Filled Special Instructions to Applicants