Student Support Specialist

Excelsior College Albany , NY 12201

Posted 7 months ago

Closing Date: April 26, 2019

The Student Support Specialist is a front line, student service position that serves the needs of our inquiries, prospective and enrolled students. The Student Support team is primarily responsible for providing a positive experience to all students from inquiry through enrollment. The Student Support team is responsible for meeting the needs of all students by providing accurate, consistent, and timely information through various communication techniques. The position requires a positive and caring commitment to provide exceptional service, understanding of Excelsior College, degree programs, policies, and services offered.

Duties and Responsibilities:

  • The Student Support Specialist will work as a team to assist in case management activities for prospective and enrolled students.

  • Work collaboratively with Admissions Counselors and Academic Advisors to ensure a seamless student experience.

  • Communicate with prospective students, applicants, and enrolled students via phone, chat, text, and email.

  • Work as a team to handle a high volume of inbound and outbound phone calls.

  • Trained and coached to have a general understanding of Excelsior college, programs, processes, tuition and fees, and other key information.

  • The Student Support Specialist should possess good communications skills and the ability to deal with challenging situations in a courteous and professional manner.

  • The Student Support Specialist supports all functions and initiatives within the Office of Student Experience Success Services (OSESS).

  • Participate in ongoing training and professional development.

  • Stay current with knowledge and use of Excelsior College's Student Information System (SIS), telephony system, and

  • Customer Relationship Management (CRM) system.

  • Other duties and responsibilities may be assigned in support of the needs of OSESS.

Qualifications:

  • Associates Degree, preferred

  • Minimum of one year experience in a Communication Center or Admissions office, preferred

  • Ability to maintain a positive attitude in a high-energy office and manage multiple tasks and deadlines

  • Ability to work independently and interact effectively with all colleagues

  • Ability to master and assimilate a large amount of information about academic offerings with accuracy and detail

  • Ability to work cooperatively in a team environment

  • Strong communication skills, attention to detail and strong problem solving skills are essential

  • The ideal candidate will have experience in customer service and demonstrate an interest in promoting distance learning to a diverse adult student population

  • Ability to work weekday evenings until 8:00pm and Saturdays

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Support Specialist FT

At Home Stores LLC

Posted 1 week ago

VIEW JOBS 10/13/2019 12:00:00 AM 2020-01-11T00:00 FULL TIME Customer Support Specialist Job Summary: At Home (NYSE: HOME) is the leading home decor superstore that dedicates more space per store to home decor than any other player in the industry. We are focused on providing the broadest assortment of products for any room, in any style, for any budget. We utilize our space advantage to out-assort our competition, offering over 50,000 SKUs throughout our stores. Our differentiated merchandising strategy allows us to identify on-trend products and then value engineer those products to provide desirable aesthetics at attractive price points for our customers. Over 70% of our products are unbranded, private label or specifically designed for us. We believe that our broad and comprehensive offering and compelling value proposition combine to create a leading destination for home decor with the opportunity to continue taking market share in a large, fragmented and growing market. If you are a motivated, enthusiastic rock star who enjoys a fast-paced team environment laced with challenges and opportunities, you are coming to the right place, come join a FUN team - APPLY TODAY! Our Part Time Team Members perform a variety of tasks as directed by leadership, assists in other areas of the warehouse as needed and follows proper safety and security procedures. Summary of Key Roles & Responsibilities: * Provides customers a positive shopping experience * Regularly performs Manager on Duty (MOD) functions. * Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security. * Partners with General Manager (GM), or in GM's absence, District Manager, on non-standard issues as they arise. * Manages all front end audit and cash compliance responsibilities. * Ensures team is trained in the processing of all transactions per policy. * Performs cashier duties accurately while processing all transactions per policy. * Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving. * Maintains conditioning and housekeeping (inside and out) standards * Timely and thorough incident reporting compliance. * Submits facilities, IT, and store communication requests as needed. * Drives productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. * Performs and trains team on all customer support responsibilities * Operates all equipment in a safe manner per directed procedures. * Ensures a safe working and shopping environment while minimizing shrink and damages. * Plan, delegates and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures. Competencies: * Contributes to a customer focused environment while demonstrating excellent service. * Communicates clearly with customers, team and leadership. * Reliable and trustworthy * Ability to work effectively independently and within a team to perform all tasks as assigned. * Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution. * Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business At least 18 years old High School Diploma/Equivalent At least 12 months of retail, restaurant or customer service supervisory/management experience Ability to work a flexible schedule including nights, weekends, and some holidays Ability to lift a minimum of 50 lbs., team lift 100 lbs. At Home Stores LLC Albany NY

Student Support Specialist

Excelsior College