Student Support Specialist

Department Name

Academic & Career Success T

Job Description

ASU's Mary Lou Fulton Teachers College (MLFTC) is seeking an innovative, forward-thinking, and student-centered individual for the role of Student Support Specialist. MLFTC Office of Academic and Career Success is responsible for providing exemplary academic advising and support to students in our graduate and undergraduate programs. Our team approach focuses on personalized engagement to deliver exceptional service and support for every learner we serve. The Student Support Specialist is responsible for providing excellent service, administrative and operational support for advising, student engagement, and front desk services.

This position is based at the Tempe campus. Travel to other campuses may be required on occasion.

Job Description

ASU's Mary Lou Fulton Teachers College (MLFTC) is seeking an innovative, forward-thinking, and student-centered individual for the role of Student Support Specialist. MLFTC Office of Academic and Career Success is responsible for providing exemplary academic advising and support to students in our graduate and undergraduate programs. Our team approach focuses on personalized engagement to deliver exceptional service and support for every learner we serve. The Student Support Specialist is responsible for providing excellent service, administrative and operational support for advising, student engagement, and front desk services.

This position is based at the Tempe campus. Travel to other campuses may be required on occasion.

Requisition ID

101292BR

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work

• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.

• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts

• Ability to clearly communicate to perform essential functions

• Consistent direction and feedback are provided to ensure stated goals and objectives are being achieved/met

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND one year of administrative and appropriate program experience; OR, Five years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

ASU's Mary Lou Fulton Teachers College creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton Teachers College prepares over 8,000 educators annually. MLFTC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFTC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFTC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU's charter, MLFTC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships. The college's core value of Principled Innovation connects individual decision making to the pursuit of inclusive excellence.

Category

01

VP Code

PROVOST/WEST CAMPUS

Scope of Search

Open

Desired Qualifications

• Experience providing administrative and/or programmatic support in higher education strongly preferred

• Experience and working in team-based environments, and the ability to apply the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes

• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties

• Experience working effectively in an environment subject to quickly changing priorities, and adapt to utilize new technology, practices, policies and methods

• Experience with programs like Canva and Instagram and ASU brand guidelines for social media

• Experience with Calendly, Salesforce, PeopleSoft, and Microsoft Office

• Experience in providing thorough and complete attention to detail, following multi-stepped processes, and maintaining accurate records

• Evidence of effective communication with a wide variety of university constituents, including students, staff, faculty, and college/university administrators

Close Date

24-May-2024

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Full-Time/Part-Time

Full-Time

Essential Duties

• Provide oversight and support of the Tempe campus front desk, including office opening and closing procedures, answering of phones and greeting of guests, scheduling of appointments and meetings, maintaining a clean and welcoming lobby area, etc.

• Supervise student workers in the provision of front desk and administrative activities, including reception, answering phones, directing guests, appointment scheduling and projects

• Monitor and provide timely responses to Salesforce inquiries

• Provide general administrative support to the advising and student success teams, including triaging of inbound student requests, running reports, conducting outreach, and data entry

• Respond to student questions and concerns; ensures students are connected with appropriate advising, success coaches, or other college or university resource for assistance

• Assist with planning and scheduling of student engagement and/or other events as directed

• Create marketing plans and materials for events

• Coordinate and collaborate with West front desks to ensure coverage, staffing and resource needs are met

• Navigate complex environments with evolving priorities and communication plans, establishes and maintains effective professional working relationships

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Salary Range

$42,016 - $48,000 per year; DOE

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.

Job Family

Advising & Admissions