Student Success Navigator - Northwest Florida State College

Job Description:

The Student Success Navigator is directly accountable to the designated Associate Director of Student Success Navigation for the following duties and responsibilities:

The individual filling this position is expected to play a positive leadership role in helping the College effectively manage change.

• Provide current and prospective students with sound, professional enrollment and academic advice following guidelines determined by administration and academic leadership.

• Maintain superior knowledge of all academic programs and business practices related to the admissions and enrollment processes.

• Engage with students and the public via phone, web, and in-person methods under the parameters and guidelines set forth by administration.

• Serve as departmental liaison for the purposes of off-site advising, information sharing, and collaboration with assigned academic programs and other departments as directed.

• Play an active role in new student orientation, recruitment and other events designed to promote the college and other student success initiatives.

• Review and interpret academic records and degree plans for the purposes of course placement and academic advising and maintain accurate records regarding interactions with students.

• Maintain accurate records regarding interactions with students using student database and other software as directed.

• As a part of the college's risk management tool annual mandatory compliance training is required.

• Other duties as assigned.

Benefits

• College paid health insurance for employee, dependent coverage at employee's expense

• College paid basic life insurance for employee, additional coverage for employee and/or dependents at employee's expense

• College paid retirement with 3% employee contribution to the Florida Retirement System (FRS)

• Optional dental and vision insurance at employee's expense

• Sick and Annual (Vacation) Leave accrual

• Time off for designated holidays, winter break, and spring break

• 36-hour work week

• Free tickets to designated Mattie Kelly Arts Center and Raider Athletic events

Requirements:

• Bachelor's Degree required; prior academic advising experience preferred.

• Demonstrated knowledge of college admissions, academic advising, financial aid, and state regulations with proven success in troubleshooting and resolving complex issues in a calm, professional manner

• Excellent written and oral communication skills, and demonstrated proficiency in use of computer and/or web-based communications and data-management software; Banner, Zoom, and/or DegreeWorks experience a plus

• Superior customer service skills and demonstrated ability to function professionally and efficiently in a fast-paced environment

• Ability to work occasional evenings and weekends and travel within Okaloosa and Walton Counties

PHYSICAL DEMANDS

• The physical demands of this position are those of working in an air-conditioned environment. May be exposed to seasonal conditions of heat, cold, and/or rain.

Additional Information:

Classification: Professional II

Location: Niceville Campus, Building 400

FLSA Status: Exempt

Application Deadline: Review of applications will begin immediately. Position open until filled.

Application Instructions:

All sections of the application must be completed.

Please provide a complete application package that includes all of the following:

• NWFSC Application.

• Resume.

• A cover letter explaining why you consider yourself qualified for this position.

• Copies of unofficial transcripts.

• After submitting your resume, the following page will allow you to upload additional documents. The maximum allowable size for uploading documents is 10 MB. Documents exceeding 10 MB must be scanned at a lower resolution or divided into separate documents to reduce file size.

If you are disabled and need accommodations in order to participate in the application/selection process, please notify Human Resources before the specified closeout date. All qualified persons will be considered on an equal basis. Any applicant's grievance should be addressed to the Human Resources Executive Director. Northwest Florida State College does not discriminate based on age, color, ethnicity, race, national origin, disability, marital status, pregnancy, religion, genetic information, sex, gender, or any other legally protected classification in its employment practices or its educational programs or activities. In accordance with the Americans with Disabilities Act, NWFSC strictly prohibits the discrimination against qualified individuals with disabilities in job application procedures, hiring, firing, advancement, compensation, job training, and other terms and conditions of employment. Preference will be given to eligible veterans and spouses of veterans for Career Service positions. NWFSC is an Equal Access/Equal Opportunity Institution and a Drug Free Workplace.