Student Success Coordinator - Special Resource Center

El Camino College

Student Success Coordinator - Special Resource Center

Req: C2324-014

Division: Special Resource Center

Close Date: TUESDAY, APRIL 9, 2024 AT 3:00 P.M.

Complete job description and application available online at: https://elcamino.igreentree.com/css_classified

BASIC FUNCTION:

Under the direction of an assigned administrator, the Student Success Coordinator determines eligibility for a cohort-based program and provides guidance, services, access to resources, program activities, development opportunities, and a network of support to promote student academic success, enrollment persistence, and overall achievement of personal and professional career goals particularly for educationally disadvantaged, underrepresented, and/or underserved students. Leads, trains, and provides work direction to other program staff on a variety of projects, initiatives, and during special events.

This position will be responsible for hiring, supervising and evaluating student workers and temporary employees that work within various areas of the Special Resource Center; coordinating volunteers that provide Direct Service Provisions for students who are consumers of the Regional Centers and working with graduate/undergraduate students needing to complete hours working with students with disabilities.

This position is contingent upon available categorical funding

REPRESENTATIVE DUTIES:

Oversees day-to-day office operations, administrative functions, program activities, and student services offered through a student success program. Hires temporary workers including students and/or volunteers, as needed, to support operations.

Provides leadership, guidance, and supervision to temporary workers and other personnel working within the program. Develops work schedules and provides training in the delivery of services and activities. Writes performance evaluations and sets goals and work expectations. Advises supervisor on operational, administrative, personnel, and budgetary matters as needed.

Interviews individual students and reviews student data to determine program eligibility. Interprets, applies, and explains rules, regulations, requirements, and restrictions which may be sensitive, confidential, or complex in nature.

Accepts or denies admittance into program providing alternatives or referrals as appropriate. Maintains detailed notes on all student interactions.

Reviews early alerts and student files regularly to ensure eligibility is maintained within program-defined requirements. Analyzes academic progress to confirm if proceeding in accordance with student education plans.

Determines if additional support or resources are needed. Intervenes as necessary to connect students with specific staff, faculty, or departments to ensure academic success and continued enrollment.

Performs a wide range of administrative duties to ensure student and program reports, records, and other materials are complete and accurately maintained according to relevant policies, procedures, laws, and regulations. Compiles data from various sources and updates District, program, and other databases/systems to track student cohorts, demographics, budget expenditures, and other program-related information.

Adheres to budget guidelines and analyzes funding allocations for cost effectiveness and alignment with program services. Prepares reports for internal and external use. Completes and submits required administrative paperwork in a timely manner.

Participates in the development, implementation, and updating of program policies and procedures. Reviews and revises in-take processes, onboarding procedures, and other program-related workflows, as needed, to ensure program compliance. Develops forms, flow charts, and system requirements.

Advises current and prospective students on an individual or group basis within a specific student success program. Advises on matters concerning admissions, financial aid, registration, program eligibility, program benefits, development opportunities, career pathways, academic majors, and transfer requirements.

Evaluates student problems and provides referrals to appropriate student service offices for further assistance. Liaises with other District offices, faculty, and/or external contacts (i.e., business leaders, social service agencies, community resource centers, educational institutions, etc.) to facilitate and expedite problem resolution.

Assesses the needs of students within a specific success program. Researches, plans, coordinates, and/or leads student programs, services, workshops, meetings, and outreach events to address student needs.

Maintains regular contact with District and external agency representatives involved with individual program participants or student cohorts. Communicates regularly with students regarding pertinent program and College information. Meets with counselors to provide case management updates.

May assists with the development or maintenance of grants. Assists in gathering and sending information to the director overseeing the grant. Submits reports internally and/or externally to ensure compliance with grant guidelines.

Promotes a student success program through the design and development of informational or promotional materials in collaboration with other District offices to publicize program services and events. Prepares or updates program website, bulletins, newsletters, handbooks, policy guides, fact sheets, brochures, etc. May coordinate the production of materials by outside vendors.

Participates in committees and task forces related to program-specific or student service issues. Works on committee-assigned projects individually or collaboratively with others. Facilitates collaborative meetings with District and external partners to share program updates, discuss best practices and advance student success.

Participates in the development and administration of Service Area Outcomes (SAOs). May provide program budget projections, financial variances, historical data, and other pertinent information as needed to develop SAOs and budget requests.

Maintains currency on policies, procedures, and regulations pertaining to and affecting student success programs in addition to other related areas (i.e., admissions, financial aid, registration, articulation agreements, course and degree requirements, graduation requirements, petitions, other student services, etc.)

Serves as a Campus Security Authority (CSA) for Clery Act reporting requirements. Maintains up-to-date certification for CSA status.

Performs other related duties as assigned or requested.

JOB QUALIFICATIONS

Education and Experience:

Bachelor's degree in social work, psychology, sociology or closely related field and three (3) years of progressively responsible work in student services or related student success program.

DESIRABLE QUALIFICATIONS:

Experience working with outside agencies such as Department of Social Services, Department of Rehabilitation, and the Regional Centers.

Experience assisting students with orientation, enrollment, registration, and transition process to other educational institutions, High School Transition and industry partner services.

Experience with college & community outreach, including small & large group presentations.

Working with students with disabilities.

Bilingual in Spanish

OTHER QUALIFICATIONS:

Knowledge/Areas of Expertise:

Demonstrated experience and commitment to equity, diversity, and inclusion.

Experienced in providing effective guidance, assistance, advisement and services to students.

Experienced in advanced participant tracking and report writing methods and techniques.

Experienced in assisting students from multicultural, multiethnic, and underserved populations.

Experienced in using tact, patience, and courteousness in dealing with sensitive situations.

Knowledge of college services and/or community resources available to students.

Knowledge of research methods and techniques.

Knowledge of statistical record keeping.

Knowledge of laws, rules, regulations involved in assigned activities.

Abilities/Skills:

Ability to communicate clearly and effectively, both orally and in writing.

Ability to develop and maintain complex budgets.

Ability to make appropriate referrals to District or community services.

Ability to organize, evaluate, and compile data for various governmental agencies.

Ability to design, develop and revise policies, administrative procedures, forms, and manuals.

Ability to establish and maintain cooperative and effective working relationships with others.

Ability to plan and organize work for self and others.

Ability to meet schedules and time lines.

Ability to analyze situations accurately and adopt an effective course of action.

Ability to organize, set priorities, and exercise sound judgment within areas of responsibility.

Ability to organize and maintain confidential student and program reports, records, and files.

Ability to learn department and program objectives and goals.

Ability to exercise discretion and confidentiality when interacting with others, as appropriate.

WORKING CONDITIONS:

Office setting.

Extensive computer/data entry work.

Extensive hours exchanging information in-person, on the telephone, and via email.

Extended periods of standing and/or sitting.

High volume of telephone usage.

CLOSING DATE: TUESDAY, APRIL 9, 2024 AT 3:00 P.M.

SALARY: Starting salary is $6,350 per month.

Generally, new employees start at the first step on the salary schedule. Advanced salary placement may be considered on a case-by-case basis. Salary increases are granted on the first day of the month following each year of service, until Step F is reached ($8,165 monthly).

Employees contribute 8% of their earnings toward the Public Employees Retirement System (PERS).

CONDITIONS OF EMPLOYMENT

This is a full-time, twelve-month classified position and is contingent upon available categorical funding. The standard work week is 40 hours of scheduled duty per week of not more than five consecutive work days. This position requires the candidate to work on-grounds and work a flex schedule as needed.

Offer and acceptance of employment is subject to verification of all information provided on the employment application, credential(s), and transcripts. Candidates selected for employment must agree to be fingerprinted, submit Certificate of Completion of the Tuberculosis Risk Assessment and/or Examination, provide proof of eligibility for employment in the United States, and present a valid Social Security card upon hire.

ADA ACCOMMODATIONS

Applicants with disabilities requiring special accommodations must contact the ADA Compliance Officer at least five (5) working days prior to the final filing date: ADA Job Applicant Accommodation Request (maxient.com)

BENEFIT HIGHLIGHTS

Health, Life, Dental and Vision Insurance

The College provides a diversified insured benefit program for all full-time employees, including medical, dental, vision and life insurance. Dependent medical, dental, and vision insurance is available, toward which both the College and the employee contribute.

Sick Leave and Disability

Paid sick leave is granted equal to one day for each month of service. Sick leave days may be accumulated indefinitely. Rather than State Disability Insurance.

Retirement

Public Employees Retirement System (PERS) and Social Security. Previous employment performed in a different public retirement system may allow eligibility to continue in the same retirement system.

Summer Work Hours

During the summer, employees work eight 32-hour work weeks with full pay.

TO APPLY

An applicant must submit the following by the closing date: TUESDAY, APRIL 9, 2024 AT 3:00 P.M.

Online application: http://www.elcamino.edu/jobs

Cover letter describing how applicant meets the qualifications.

Resume including educational background, professional experience, and related personal development and accomplishments.

Pertinent transcripts as stated in the required qualifications. (Unofficial computer-generated academic records/transcripts must include the name of the institution and degrees awarded to be acceptable.) Multiple page transcripts must be loaded as ONE PDF document.

Foreign Transcripts: Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. For information on transcript evaluation services, please visit: http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf.

IMPORTANT NOTE: Documents submitted or uploaded for a previous position cannot be reused for other positions.

You must submit the required documents for each position you apply for by the closing date. Failure to do so will result in an incomplete application. Applications with an incomplete status will not receive consideration. You may check the status of your application online.

If you need assistance you may call 310-660-3593 Ext. 3807 between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday or by email at hr@elcamino.edu.

Due to the large volume of calls received on closing dates, we highly recommend that you do not wait until the last day to apply so that we may assist you with questions or technical matters that may arise. Give yourself sufficient time to complete the profile, which may take 45 minutes or more.

Positions close promptly at 3:00 p.m. PST (pacific standard time).

FOR FURTHER INQUIRIES OR APPLICATION MATERIAL SUBMISSION QUESTIONS, CONTACT:

El Camino College

HR Service Partner

Pamela Jones

310-660-3593, Ext. 3478

pjones@elcamino.edu

16007 Crenshaw Boulevard

Torrance, CA 90506

JEANNE CLERY ACT COMPLIANT

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, El Camino College has published an Annual Security Report and all required statistical data. These publications include Clery crime statistics for the previous three years relevant to El Camino College classes and activities, in addition to institutional policies concerning campus safety and security.

The information is also available in printed form in the lobby of the Police Department and in select locations on campus. Upon request, the Campus Police Department can provide or mail out copies of this publication. Contact them at 310-660-3100.

EL CAMINO COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER

The El Camino Community College District is committed to providing an educational and employment environment in which no person is subjected to discrimination on the basis of actual or perceived race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental or physical), sex, gender (including pregnancy and childbirth), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or retaliation; or on any other basis as required by state and federal law.

Requirements / Qualifications

Requirements / Qualifications