Student Success Coach - Lead Intern

Description

LONG BEACH CITY COLLEGE

Long Beach City College is committed to providing equitable student learning and achievement, academic excellence, and workforce development by delivering high quality educational programs and support services to our diverse communities. Long Beach City College currently has the privilege of serving approximately 36,000 students, the majority of whom are students of color. Long Beach City College is a Hispanic serving institution, and of our student population 53% are Hispanic/Latinx, 18% are White, 14% are African American, 12% are Asian & Filipino. An ideal candidate will demonstrate cultural competency in serving the diverse academic, socioeconomic, gender identity, sexual orientation, racial, and cultural backgrounds of community college student populations, including students with differing abilities (physical and/or learning). For more information on our College demographics please click here: https://www.lbcc.edu/pod/lbcc-college-facts.

GENERAL PURPOSE:

The Student Success Coach is an integral part of the Student Services Division, such as: First Year Experience Program, Career Center, Transfer Center, Destino Center, Completion Counseling, etc. Student Success Coach Lead Interns work closely with students to provide referrals to various programs and services based on student needs. Student Success Coach Lead Interns leads and assists with special projects as assigned.

DISTINGUISHING CHARACTERISTICS:

Student Success Coach Lead Intern is distinguished from Student Success Coach Intern in that they are responsible for providing instruction, supervision, and coordination to student Success Coaches. This position requires frequent use of a high degree of independent judgement in making decisions within established rules and procedures. Works very closely with the area director to ensure all objectives of the department are being met.

Interested individuals currently enrolled in a Master's program and/or Doctoral program from an accredited institution are invited to apply for the position.

For candidates looking to go the Counseling Route, you must be currently enrolled in a Master's in counseling, rehabilitation counseling, clinical psychology, Marriage and Family Therapist (MFT), or Social Work from an accredited institution.

• $19.00-$22.00 - Journey level (Bachelor's degree and enrollment in Master's program)
• $22.00-$25.00 - Advanced Journey level (Master's degree and enrollment in Doctoral program)

These are the existing hourly ranges. If you get selected you will work with your department hiring manager and they will place you into a range depending on your experience and education levels.

This is an in-person job and candidates will be asked to work at either the Liberal Arts Campus or the Pacific Coast Campus. Coaches are required to work a maximum of 20 hours per week throughout the Fall and Spring semesters and Summer intersession. Winter Intersession will be optional.

COLLEGE MISSION

Long Beach City College is committed to providing equitable student learning and achievement, academic excellence, and workforce development by delivering high quality educational programs and support services to our diverse communities. We are Purposeful, Focused, Nurturing, Connected and Respectful.

• Equal Employment Opportunity Plan

• Strategic Plan

• Office of the Superintendent President

At Long Beach City College, we celebrate equity, diversity and ensure a positive and inclusive working environment for all college students, faculty, staff, and administrators. We believe diversity fosters awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are committed to the principles of equal employment opportunity and to hiring qualified applicants who are dedicated to student learning and success.

Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this program.

1.In collaboration with the area lead, the Lead Success Coach will assist in assigning tasks to success coaches related to area activities, including case management of students and development of workshops.

2.Leads, creates and coordinates workshops and classroom presentations.

3.Attends comprehensive training and professional development throughout the semester.

4.Leads discussions with coaches and students based on predetermined topics and provide referrals to appropriate programs and services based on student needs.

5.Leads weekly scheduled meetings with coaches and distribute same-day documentation of the meeting, including emailing the agenda and recording meeting notes.

6.Leverages technology to manage a caseload of students to improve academic outcomes tied to the area of focus. This includes assisting students with matriculation steps, supporting matriculation events, registration assistance, and connecting students with appropriate campus resources.

7.Leads and manages a caseload of students on Starfish Early Alert to provide support and referral assistance to the appropriate resource centers.

8.Assists with special projects as assigned by the area lead which may include supporting events from the office of Student Equity, Student Services, chaperoning transfer tours, registration assistance labs, summer bridge programming, etc.

9.Ensure coaches are updating Key Performance Indicators and timesheet logs.

10. Coordinates and creates marketing collateral and how-to guides for students and coaches.

11. Collaborate with campus partners and coaches in creating content for the FYE Newsletter.

12. Create business process guides which give clear instructions to coaches regarding the step-by-step processes of coach responsibilities.

Qualifications

Education, Training and Experience:

There are two levels and each requires a different level of education.

1.Journey level: Must have a Bachelor's degree and currently enrolled in a Master's program.

2.Advanced Journey level: Must have a Master's degree and currently enrolled in a Doctoral program.

• For candidates looking to go the Counseling Route, you must be currently enrolled in a Master's in counseling, rehabilitation counseling, clinical psychology, Marriage and Family Therapist (MFT), or Social Work from an accredited institution

• You must have at least 1 or 2 years remaining in your degree program.

• Enrolled as a full-time student during main terms (Fall and Spring with a cumulative GPA of 3.0 or higher)

• Evidence of demonstrated cultural competency and enthusiasm in serving the diverse academic, socioeconomic, gender identity, sexual orientation, racial, and cultural backgrounds of community college student populations, including students with differing abilities (physical and/or learning), as these factors relate to the need for equity minded. Previous attendance in a community college is highly desired.

Additional Information

Knowledge of:

1.Demonstrated success throughout college career.

2.A broad perspective of the college and the diversity of students, programs, and faculty on both campuses.

3.Planning and coordinating activities to reach a goal.

4.Good organizational skills and a demonstrated ability to plan and follow through on projects.

5.Strong written and verbal communication skills.

6.Proficient with Microsoft Windows, Microsoft Suite and capable of learning other technology related to student supports.

7.Correct English usage, grammar, spelling, punctuation and vocabulary.

Ability to:

1.Meet strict deadlines

2.Provide instructional support to individuals and groups of students.

3.Understand and follow oral and written directions.

4.Plan and organize work.

5.Communicate effectively both orally and in writing.

6.Receive supervision remotely. Education, Training

SELECTION PROCESS

• Application screening.

• Panel interview.

• Applicants will be screened upon receipt of application and qualified candidates will move on to an interview if selected.

APPLICATION REQUIREMENTS

Long Beach City College will only consider complete applications for employment. All application materials must be electronically submitted and uploaded by the applicant by the application deadline.

A complete application includes:

A Long Beach Community College District Online Application.

A current resume or curriculum vitae.

ALL lower and upper-division transcripts, showing school name, all college coursework, degree title, and conferral date. Transcripts can be official or unofficial and should be submitted as an attachment.

DISABILITY ACCOMMODATIONS

Individuals who require reasonable accommodations in the Application or Examination Process in accordance with ADA should notify the Human Resources Office at least two days prior to the closing date, by calling (562) 938-4372.

THE LONG BEACH COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER

The Long Beach Community College District is committed to the principles of equal employment opportunity and equity-minded hiring practices. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, language, accent, citizenship status, race, color, ancestry, national origin, age (40 and over), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), religion, creed, sexual orientation, gender identity, gender expression, parental status, marital status, military or veteran status, physical or mental disability or medical condition, genetic information, or on the basis of these perceived characteristics.