Student Success Coach

Title: Student Success Coach

Salary Range: $3,142 per month

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Exempt

College: West Kentucky Community & Technical College

Campus Location: est Kentucky Community & Technical College

Department: Student Success Center

Total Rewards

West Kentucky Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family

• Tuition reimbursement/waiver for you, your spouse, and dependents

• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match

• Vacation/Sick Time

• Work-Life Balance

• 9.5 Paid Holidays

• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions

• Employee Assistance Program

Job Summary

The Success Coach assists current students using a case-management approach and by providing proactive student outreach and assistance with implementing effective strategies to increase student retention, success, and completion. Special emphasis is placed on assisting at-risk students and requires identifying students at risk of not continuing to degree completion and building continued meaningful relationships with them to meet their goals. The Success Coach will refer students to appropriate internal and external resources that foster student success and is expected to be an advocate for the student, have a positive attitude, be adaptable and approachable. This position reports to the Director of the Student Success Center.

Job Duties:

• Actively engage in and contribute to the collaborative success-focused climate the Student Success Center seeks to provide students and the whole campus community

• Assist students in connecting with campus and community resources to support student success and promote student development of self-efficacy

• Work closely with students to develop and update success plans

• Effectively manage an appropriate case load of students

• Monitor and assess student progress by analyzing course grades and attendance

• Consult with faculty on students struggling to succeed in courses to effectively assess support needs to offer to student

• Assist students in working with faculty to problem-solve issues that arise related to progress towards academic goals, such as attendance and persistence

• Interpret and apply results of predictive analytics and non-cognitive assessment of identified students

• Deliver engaging and informative coaching sessions through phone calls, emails, texting and other digital platforms

• Coordinate student referrals to appropriate services to overcome barriers to success

• Seek professional development opportunities that target areas for growth, including teamwork and collaboration

• Provide professional development as needed that supports the mission, vision, values of the Student Success Center and Success Coaching

• Perform other duties as assigned

Minimum Qualifications:

Bachelor's degree from a regionally accredited institution

Preferred Qualifications:

Master's degree from a regionally accredited institution

Additional Skills Requested:

Excellent interpersonal, oral, and written communication skills

Patience, resilience, and cultural sensitivity

Working knowledge of Microsoft Suite and other technology