Student Success Advisor

Company Description

Make a world of difference.

Want to make a difference in the world? Become a Keypather.

From guiding the student experience, to delivering programs that meet the needs of the future-of-work and help solve our global social and economic challenges, every one of our people (Keypathers!) create impact, every day.

Unlock Greatness with Keypath Education. We are growing, and our Student Success team is too! Keypath Education is seeking a Student Success Advisor to join our team.

This role at Keypath Education is available as fully remote, hybrid, or in-office.

Job Description

The Advisor retains students from the point of enrollment to program completion and drives persistence through clinical or professional placements. The Advisor is responsible for providing outreach to students via multiple methods to support their successful completion of programmatic and placement requirements.

Essential Duties & Responsibilities

• Provides outreach via phone, email, and text message as outlined by program-specific engagement strategies.

• Responds to student inquiries via phone, email, and text message.

• Collaborates with Enrollment Advisor to successfully onboard new students as required by program.

• Documents all student communication and maintains relevant data points in CRM, InPlace, and Degree Path systems.

• Documents relevant communication with Placement Specialists in Post Enrollment Communication Tracker; checks and performs any required action items.

• Understands the fluctuations of their population and works with Associate Director to achieve retention, T1-T2, and placement goals.

• Confirms final student and enrollment numbers at close of term for Enrollment Verification.

• Conducts outreach around key progress markers for students, including registration, participation, clearance completion, grades, and at-risk indicators.

• Communicates with partner faculty or advisor contacts via email as appropriate within designated timeframe.

• Provides timely escalations to Associate Director for communication to partner or internal stakeholders.

Qualifications

Experience

• At least 1-2 years of related experience (Call Center, In/Out Bound, Customer Service) required.

• Experience working in higher education or similar environment preferred.

Core Competencies

• Understands the needs and challenges faced by adult learners.

• A passion for excellence and adaptability.

• Excellent written and verbal communication skills.

• Ability to multitask, prioritize, and deal with ambiguity.

• Aptitude to research, critically think about, and analyze student records and policy for resolution.

• A strong attention to detail including skills in record keeping and records management.

• Strong interpersonal, problem solving, and customer service skills.

• Outstanding listening and comprehension skills.

• A genuine interest and commitment to help students achieve their goals.

• Ability to work independently in the absence of supervision.

• Communication Skills: Written and oral communications are clear, organized, and effective; listens and comprehends well.

• Reliability/Dependability: Consistently performs at a high level; manages time and workload effectively to meet responsibilities.

• Judgment & Decision-Making: Makes thoughtful, well-reasoned decisions; exercises good judgment, resourcefulness, and creativity in problem-solving.

• Initiative & Flexibility: Demonstrates initiative, often seeking out additional responsibility; identifies problems and solutions; thrives on new challenges and adjusts to unexpected changes.

• Cooperation & Teamwork: Respectful of colleagues when working with others and makes valuable contributions to help the group achieve its goals

Technical Abilities

• Intermediate proficiency with Microsoft Office, including Outlook, Excel, and Word.

• Intermediate proficiency with Microsoft Dynamics CRM, InPlace, and assigned partner Student Information Systems (SIS) and Learning Management Systems (LMS).

• Familiarity with assigned partner clearance tracking systems, such as Complio, CastleBranch, etc.

• Comfort using multiple systems daily, navigating between systems, and learning new technology.

Additional Information

Benefits Include

• Competitive array of Medical, Vision and Dental Insurance

• Company Paid Life/AD&D, Short-Term and Long-Term Disability Insurance

• Employee Assistance Program (EAP)

• Tuition Reimbursement

• Partner Degree Program - Earn a free degree from one of our partner institutions

• 401 (k) Retirement Contributions Company Matching

• Paid Leave Policies

• Generous Paid Time Off Policy

• Professional Development Programs

• Remote/Flexible Work Options

Want to make a difference in the world? Become a Keypather.

Apply today

A little bit about us

Keypath Education is a leading global edtech company that partners with the world's leading Universities to create innovative and in-demand online education programs and champion the student journey from enrolment to graduation. We are a rapidly growing, fast-moving international team who value community, collaboration, innovation, and lifelong learning.

Certified as a Best Place to Work by the Chicago Tribune, our in-country office is in Schaumburg, Illinois. We gather teams of experts from digital marketing, course development, web development, finance, and student service backgrounds to support university partners in the US and around the world.

Why Keypath

Sure, anyone can tell you how good their company culture is, but we encourage you to read our reviews and form your own opinion. We've got a caring and engaged Global CEO who replies to Glassdoor reviews personally and recognizes that the only way we can achieve our vision is through an inclusive culture that celebrates diversity, works in harmony, and cares for our community.

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state, or local laws. Keypath's equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.