Student Success Advisor - Chicago Campus

POSITION TITLE: Student Success Advisor

• Chicago Campus

DEPARTMENT: Division of Student Success & Engagement

REPORTS TO: Director of Student Success

FLSA STATUS: Salaried, exempt

SALARY RANGE: $45,000 - $55,000

PRIMARY PURPOSE/ POSITION SUMMARY:

The Student Success Advisor at Dominican University

• Chicago Campus supports students in achieving their educational, interpersonal, and academic goals by developing holistic support and academic plans using the university's case management and social service platforms. Emphasizing student mental health, the Student Success Advisor identifies and addresses academic and personal challenges, provides timely intervention, and connects students in crisis to internal and external mental health resources. As part of the Student Care Team, collaborates with external care teams to support students' health outcomes, manages referral databases and external relations, conducts assessments and crisis appointments, provides outreach programming, and consults with the university community and families. Additionally, the Student Success Advisor assists students needing access and disability services to ensure they receive necessary support and accommodations.

EXPECTATIONS FOR ALL DOMINICAN EMPLOYEES:

To support the University's mission of preparing students to pursue truth, to give compassionate service, and to participate in the creation of a more just and humane world.

JOB COMPONENTS/PRINCIPAL DUTIES AND RESPONSIBILITIES:

Holistic Advising/Case Management

• Manages a dedicated caseload of students ensuring coordination of holistic advising, care, and resolution of barriers impeding student success and well-being.

• Proactively identifies academic and personal challenges that students may face, ensuring timely intervention and support to address these issues before they become critical.

• Conducting regular check-ins with students to monitor their progress, identify any emerging issues early, and provide ongoing support and guidance throughout their academic journey.

• Develops and implements individualized support and academic plans tailored to each student's unique needs, ensuring that all aspects of their wellbeing, including academic, personal, and social factors, are addressed comprehensively.

• Collaborates closely with various campus departments, external partners, and community resources to ensure students have access to a wide range of support services and opportunities for success.

Resource Navigation

• Manages the Unite Us platform supporting student resolution of social and structural determinant of health equity gaps

• Serves as a one stop shop for student internal and external referrals

• Provides consultation for students on topics including but not limited to Medicaid applications, SNAP, housing and food insecurity resources as well as other resources to address well-being.

• Partner with wellness center on external mental health and case management partnerships

• Collaborate with Josselyn Center interns to provide appropriate mental health services to students.

• Providing psycho-educational outreach programming related to mental health awareness and support.

• Consult with students and families on mental health topics.

Accommodations and Disability Access

• Work with Accommodations and Disability Access Office to assess and determine eligibility for accommodations and disability services for students.

• Implement, and monitor individualized accommodation plans.

• Ensure compliance with federal and state disability laws, including ADA and Section 504 of the Rehabilitation Act.

• Serve as a liaison for students to facilitate the implementation of accommodations.

• Provide training and support to students on disability awareness and accommodation implementation.

• Coordinate and administer assistive technology and other resources for students with disabilities.

• Maintain accurate records of accommodations and services provided.

• Collaborate with other campus departments to ensure accessibility in all programs, services, and facilities.

• Advocate for the needs and rights of students with disabilities within the campus community.

• Stay current with best practices and legal requirements in disability services in higher education.

• Assist in the development and maintenance of policies and procedures related to disability services.

• Perform other duties as delegated or assigned.

Minimum Qualifications:

• Master's degree in social work, counseling, student development or related field

• At least 3 years of experience working in an educational setting providing students with academic support (i.e. coaching, counseling, or tutoring), case management support, or holistic student interventions

• Experience working with a diverse student body and designing supports to meet student needs

• Experience with college student development and academic support (i.e. coaching, counseling, or tutoring), holistic support, or student interventions

• Ability to communicate clearly and effectively, in writing and in speech, to various audiences

• Capacity to present to and facilitate in small and large groups

• Ability to take initiative and follow through with minimal supervision

• Ability to maintain confidentiality in all matters related to the position

• Proficiency in MS Office programs and student database systems

• Must be committed to fostering an equitable and inclusive working and learning environment

Preferred Qualifications:

• Experience with student support case-management technologies like Pharos360 preferred

• Understanding of college student development theory

• Excellent oral and written communication skills; team-building and cross-cultural interpersonal skills

• Experience with case management, access and disability services, and basic needs resources assessment and navigation (i.e. local and state housing support resources, SNAP and other federal benefits, health care for uninsured)

• Previous experience with Hispanic Serving Institutions or minority serving institutions

DOMINICAN UNIVERSITY

Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago. Dominican University is accredited by the Higher Learning Commission as a baccalaureate, master's, and doctoral degree-granting institution. It is highly regarded for its academic rigor and thoughtful accompaniment of students, its intentional affordability and values-based, relationship-centered learning environment. Dominican currently enrolls over 3,300 students, which includes 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of our undergraduate students identify as Latinx, 5% are Black or African American, and 3% are Asian. Under-represented minority students, make up 77% of the DU undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some type of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families' level of income; and 58% are eligible for low-income MAP grants from the State of Illinois. Recognized since 2011 as a Hispanic-Serving Institution (HSI), a federal designation of the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups.

To Apply

Apply online at http://www.dom.edu/jobs. Applicants will be asked to submit a cover letter and resume with a list of 3 references.

A background screening is required.

EEO Statement

Dominican University is proud to be an equal opportunity employer and is dedicated to the goal of building an equity-centered faculty and staff committed to teaching, working, and learning in a multicultural environment. Dominican University believes that justice, equity, and inclusion are critical to our growth and development and seek to recruit, develop, and retain from a diverse pool of applicants who bring varied experiences, perspectives, and backgrounds.

If you need accommodations due to a disability, you may contact us at hr@dom.edu for assistance.