Student Specialist - IT

Make a difference at one of Florida's premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences.

The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly's deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.

JOB TITLE

Student Specialist - IT

JOB DESCRIPTION SUMMARY

The Information Technology (IT) Student Specialist is responsible for providing Helpdesk and Desktop Support services at Florida Polytechnic University. The position will assist with setting up new users (desktop and laptops), installing and troubleshooting Windows operating systems, and macOS. The position will also provide assistance with technical analysis and feasibility studies of hardware and off-the-shelf applications. Specialist may be asked to safely operate a golf cart throughout campus, work in cramped or dusty environments, and climb on ladders.

JOB DESCRIPTION

RESPONSIBILITIES AND DUTIES:

• Provides first-level support to staff on all computer-related software and hardware issues by triaging email and phone calls for service requests.

• Supports the functionality of university computers and peripherals through software installation and troubleshooting and repairing computer hardware.

• Perform computer imaging, staging and installation.

• Assist in the maintenance of IT standards and documentation.

• Under the guidance of IT staff, inventories technology equipment and software.

• Set up video conferencing sessions and other items.

• Tracks and completes preventative maintenance and tests.

• Provides testing and preventative maintenance services, tracks and documents the outcomes.

• Contributes to team effort by completing other assignments and serving on project teams as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Technical Knowledge

• Proficiency in basic computer hardware components and peripherals.

• Understanding of common operating systems (Windows, macOS)

• Familiarity with various software applications and functionalities.

• Basic networking concepts (TCP\IP, DNS, DHCP)

• Knowledge of mobile devices (smartphones, tablets) and their configurations.

Customer Service Skills:

• Strong communication skills, both verbal and written.

• Active listening to understand and address user concerns effectively.

• Ability to translate technical jargon into layman's terms.

Problem-Solving Abilities:

• Analytical thinking to diagnose and troubleshoot technical issues effectively.

• Ability to follow logical steps and methodologies for issue resolution.

• Resourceful in finding solutions and workarounds for common problems.

Documentation and Ticketing:

• Proficiency in using ticketing systems to log, track and escalate service requests.

• Accurate documentation of troubleshooting steps and resolutions for future reference.

• Ability to maintain detailed records of user interactions and issue histories.

Professionalism and Time Management:

• Professional demeanor and appearance in all user interactions.

• Punctuality and reliability in adhering to work schedules.

• Time management skills to prioritize tasks and meet deadlines effectively.

MINIMUM QUALIFICATIONS:

• Must be currently enrolled or attending classes at Florida Polytechnic University.

• Must have a high school diploma or equivalent.

• Must not be under current disciplinary probation, suspension, or expulsion.

• Must have declared a degree program and majoring in either Electrical Engineering, Computer Engineering, Computer Science or related major at a college or university.

• Must have a cumulative GPA of at least a 2.25 and have successfully completed 9 credits or more in the most recent fall or spring semester with a GPA of 2.0 or better.

• Must possess a valid driver's license.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

• This position requires a criminal background check.

• This position is subject to federal and state privacy regulations.

EXPECTED STARTING SALARY: $13.15 hourly (20 hours per week maximum)

APPLICATION DEADLINE DATE: The position is open until filled.

SPECIAL INSTRUCTIONS REGARDING ATTACHMENTS:

Required attachments are listed on each posting. Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered.

An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

All document(s) must be received on or before the closing date of the job announcements.

DIVERSITY STATEMENT:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information.

This position requires a background check, which may include a level II screening as required by the Florida Statute §435.04.