Under supervision, performs a variety of routine technical duties in support of assigned student services area; provides students, staff, and others with information and assistance related to area of assignment; and performs other general program support and clerical assistance duties in support of assigned program area.
The Student Services Technician I is the first level in the Student Services Technician series with incumbents providing a range of routine technical and program support to an assigned student services area. Incumbents are assigned duties requiring the incumbent to learn and apply specific knowledge related to assigned program or functional area. Incumbents at this level typically receive instruction or assistance as new or unusual situations arise, and should be aware of the operating procedures and policies of the work unit upon completion of the probationary period.
The following duties are typical for this classification.
Performs a range of routine technical, program support, and clerical duties in support of assigned student services program area.
Participates in organizing and coordinating assigned program activities; participates in implementing procedures to ensure efficient day-to-day operations of assigned area.
Participates in the development of yearly calendar of events, workshops, and other schedules related to assigned activities and services; reviews, updates, and informs others of essential timelines; coordinates assigned activities; assures the timely completion of work in accordance with established policies, procedures, and standards.
Participates in planning, organizing, scheduling, and conducting orientations, workshops, seminars, class presentations, tours, meetings, and other activities related to assigned program area; reserves facilities and make other necessary arrangements.
Provides routine technical information and assistance regarding area of assignment to students, staff, and the general public; explains program applications, policies, procedures, requirements, and restrictions.
Verifies and reviews materials, applications, records, files, and reports for completeness and conformance with established regulations and procedures; applies applicable policies and procedures in determining completeness of applications, records, files, and reports; collects and processes appropriate information.
Compiles and tabulates data; compiles information and prepares appropriate forms, schedules, and reports; lists, abstracts, or summarizes data; inputs and reviews data and prepare special and periodic reports related to an assigned project and/or program area; verifies accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandates.
Establishes and maintains records including student records; maintains interrelated filing systems; collects, compiles, and records narrative, statistical, and financial data and other information; researches and verifies information as requested.
May provides placement testing in the areas of math, English, reading, ESL, and/or other areas; provides Ability to Benefit (ATB) testing; proctors testing and assists students during testing; maintains attendance records; checks all tests taken by each attendee and lists on attendance roster; prepares lists of students taking essay exams; delivers essay exams to the English department for assessment; picks up completed essay assessments from the English department; inputs English assessment results.
Utilizes various computer applications and software packages; maintains and generates reports from a database or network system; utilizes electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments; coordinates and arranges meetings.
Assists with the development, implementation, and coordination of a tracking system for effective monitoring of students and for evaluating program outcomes; assists with tracking, reporting, and evaluating of student/program progress.
Participates in coordinating communication and activities with other District departments and personnel, educational institutions, governmental and private agencies, and the public.
Participates in program review; assists in the development and implementation of revised procedures.
Trains and provides work direction to assigned student workers, clerical assistants, and other staff as assigned.
Provides assistance to other student services staff as needed.
Performs related duties as required.
Jun 30, 2020
Crafton Hills College