Student Services Tech - Short-Term (Specially Funded)

$18.48 - $21.36/hourly, DOE

Grade

107

Work Schedule

Schedule is based on the operational needs of the department and EMCC.

Work Calendar

12 Months

Funding Information

This is a grant funded assignment with a projected end date of 06-30-2025 with renewal based on available funds and the needs of MCCCD.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).

• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance

• One of the largest community college systems in the country

• 2020 Healthy Arizona Worksites Program recipient

• Named 19th Best Employer for Women by Forbes

• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays

• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)

• Paid vacation, sick, and personal time

• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)

• Annual professional development growth funding

• Tuition reimbursement for employees and dependents

• Flexible work schedules

• Maricopa Employee Health & Wellness Program:

• Sight-On-Site Eye Care Services

• Diabetes Empowerment Education Program

• Mobile On-site Mammography Screenings

• Employee Assistance Program (EAP)

• Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more

• Pre-Retirement Events

• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).

• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Estrella Mountain Community College (EMCC) is hiring a Student Services Technician in the Financial Aid department. This position performs student service and initial financial aid processing duties and may serve as EMCC's Veteran Affairs Financial Aid liaison.

Essential Functions

80% Works at the EMCC Financial Aid Front Desk providing Financial Aid in person assistance. Helps ensure Front Desk is open and functioning during business hours and in person inquiries are accurately serviced. Assists with student and parent concerns. Responds to requests for assistance from Maricopa Contact Center and other EMCC Departments. Resolves daily ASSIST cases. Responds to student emails. Ensures answers provided are appropriate and accurate. Provides Financial Aid coverage for recruitment and start of semester events during regular workdays as well as Saturdays or evenings when needed. Creates monthly email folders to ensure emails are tracked and completed. Processes and distributes student submitted forms. Assists with compiling office statistics - monthly phone calls, monthly student visits, chats, emails received. Creates new year folders on the Financial Aid shared drive. Assists with ensuring EMC Financial Aid and related websites stay updated, including new aid year forms, regulatory changes, process changes, scholarships, etc.

10% Assists with training Financial Aid Front Desk Federal Work Study (FWS) student employees. Assists with FWS processing, eligibility forms, tracking spreadsheets, and contracts. Submits HDT's for technology, facilities maintenance requests, etc. Reserves rooms for FA meetings, training, etc. Setup and process Front Desk reports, keep the report list, frequency, processing directions and assigned person updated and monitored. Run and save reports that all staff work.

10% Assists with PO's for Department memberships, training, supplies, keeping track of office supplies budget, etc. Manages and answers inquiries regarding purchasing, FMS accounts, and monthly pro card. Helps with the new year file move and file purging per record retention requirements. Works on projects assigned (for Ex. 4DX, Course Applicability, MTF, Repeat Coursework, Default Management, etc.) Participates in training/webinars as directed to stay updated with Federal regulations. Performs other duties as assigned commensurate to the grade level of the position.

Minimum Qualifications

High school diploma or GED and one (1) year of full-time equivalent clerical, administrative office support or related experience.

Desired Qualifications

A. Experience performing customer service in a financial aid related environment.

B. Experience communicating regulations and guidelines.

C. Experience using financial automated systems such as PeopleSoft, Banner, etc.

D. Experience utilizing a computer and relevant software applications such as google docs, calendar, google meets, webex, excel, MS Word, etc.

Special Working Conditions

Must not be in default or owe an overpayment of federal financial aid funds.

Some evenings and weekends are required.

Position is currently eligible for limited remote work, as defined by college requirements.

How to Apply

Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.

• Indicate whether former or current employment is Full-Time or;

• Part-Time employment (must include number of hours worked)

• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.

• Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

First Review on July 8, 2024

Must apply by 11:59 P.M. on July 7, 2024, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

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