Student Services Specialist

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The School of Civic Life and Leadership (SCiLL) is the newest school at UNC Chapel Hill and is housed in the College of Arts and Sciences. SCiLL was created to better equip our students with the skills needed to engage in public discourse and thus to better prepare them to be stewards and citizen-owners of our shared democracy. SCiLL will provide a home specifically for the study and practice of public discourse, civic life and civic leadership; provide an intellectual grounding in democracy and the American political experience; and serve to support conversations and research on these topics. Housed within SCiLL will be the Program for Public Discourse, as well as new campus-facing, and other public-facing activities.

As the largest unit on campus, the College of Arts and Sciences forms the academic core of the Carolina experience. Our mission is to create knowledge and discover innovative solutions to the world's greatest challenges, to educate outstanding undergraduate and graduate students, and to encourage faculty, staff and students to contribute meaningfully to North Carolina, the nation and the world. Having SCiLL housed within the College allows the new school to draw upon the college's significant intellectual, structural and administrative resources.

Position Summary

The Student Services Specialist will manage the administrative functions of the undergraduate program in the School of Civic Life and Leadership to include course scheduling, registration, classroom reservations, course evaluations, grade reports, research and independent study loads, honors program, and coordination of undergraduate program events scheduling.

Minimum Education and Experience Requirements

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

• Expertise and experience using Microsoft Office, including Word and Excel

• Excellent written and verbal communication skills.

• Ability to work independently and within a team.

• Exemplary time management skills and must possess strong interpersonal skills.

• Excellent organizational skills, the ability to multi-task as well as be flexible and adaptable.

• Ability to manage time and meet critical deadlines. Must be able to follow through, complete tasks and resolve issues.

• Ability to work with a high level of accuracy and attention to detail.

• Demonstrate the ability to work with confidential and sensitive information.

• Must be able to exercise sound judgment and work independently.

Preferred Qualifications, Competencies, and Experience

• Prior experience using ConnectCarolina, PeopleSoft, Online Syllabus Manager (OSM), Online Learning Contract Manager (OLCM), and Ad Astra or similar systems.

• Knowledge of University policies, procedures, organizational structure, etc. related to student services.

• Prior experience working with graduate and/or undergraduate students within an academic unit.

Required Licenses/Certifications Special Physical/Mental Requirements

N/A

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements Special Instructions Quick Link https://unc.peopleadmin.com/postings/280088