Student Services Specialist

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The UNC School of Medicine has a rich tradition of excellence and care. Our mission is to improve the health and wellbeing of North Carolinians, and others whom we serve.

We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. We strive to promote faculty, staff, and learner development in a diverse, respectful environment where our colleagues demonstrate professionalism, enhance learning, and create personal and professional sustainability. We optimize our partnership with the UNC Health System through close collaboration and commitment to service.

OUR VISION

Our vision is to be the nation's leading public school of medicine. We are ranked 2nd in primary care education among all US schools of medicine and 5th among public peers in NIH research funding. Our Allied Health Department is home to five top-ranked divisions, and we are home to 18 top-ranked clinical and basic science departments in NIH research funding.

OUR MISSION

Our mission is to improve the health and well-being of North Carolinians and others whom we serve.

We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.

Patient Care: We will promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We will prepare tomorrow's health care professionals and biomedical researchers by facilitating learning within innovative curricula and team-oriented interprofessional education. We will cultivate outstanding teaching and research faculty, and we will recruit outstanding students and trainees from highly diverse backgrounds to create a socially responsible, highly skilled workforce.

Research: We will develop and support a rich array of outstanding health sciences research programs, centers, and resources.

We will provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our University to support outstanding research. We will foster programs in the areas of basic, translational, mechanistic, and population research.

Position Summary

The Student Services Specialist will provide support to various levels of learners and trainees.

This includes coordinating medical student rotations, coordinating fellowship programs, coordinating trainee purchases and travel through Concur, coordinating the DEI educational curriculum for the Neurology Department. This individual will work with multiple faculty members including Program Directors, the clerkship director, the ambulatory training officer and the Vice Chair for DEI to support educational initiatives across the department.

The Student Services Coordinator is responsible for the day-to-day administration of the multiple fellowship training programs in Neurology accredited by the Accreditation Council for Graduate Medical Education (ACGME), and programs not yet accredited. The Student Services Specialist/ Program Coordinator assists the Program Directors in developing and maintaining the educational quality of the training programs and ensuring compliance with ACGME accreditation standards and other regulatory requirements. The PC functions as a liaison between the Program Directors, other Program Coordinators, and the trainees, GME Office, participating sites, and other programs/departments, and must be knowledgeable about operational activities at the various training sites in which their trainees rotate.

The individual in this position will be responsible for assisting in the in-depth recruitment, application screening, and selection process and works side-by-side with the Program Directors, and other Program Coordinators to maintain accreditation. This individual will work to recruit and retain the highest caliber of students. This position interacts with national and international candidates and plays a highly visible, critical role in marketing and public relations for the department and the University.

This person must have an excellent understanding of how to develop and implement educational programs, events, and conferences. This position will also manage annual rotation, clinic, and call schedules for students and trainees.

This position will be responsible for collection of feedback for trainee performance as well as faculty teaching. This requires high level organization skills, communication, professionalism, attention to detail, and use of modern education technology. This individual ensures GME, and Departmental policies and procedures are enforced and that the program remains compliant with national standards.

Minimum Education and Experience Requirements

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience

• Recent administrative experience working in academia, healthcare, or other related environment.

• Experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe, and other related applications.

• Demonstrated ability to work independently with strong time management skills.

• Ability to create and deliver presentations and workshops to large audiences.

• Outstanding communication and interpersonal skills are required for the role to function as part of a team and for ongoing customer satisfaction.

• The role requires an organized, detail-oriented, and flexible individual, capable of managing competing priorities and projects.

Preferred Qualifications, Competencies, and Experience

• Candidates with previous experience as a residency or fellowship program coordinator are highly desirable.

• Experience with Concur highly desired.

Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements Evening work occasionally, Weekend work occasionally Special Instructions Quick Link https://unc.peopleadmin.com/postings/274423