The Student Services Specialist supports the operational functions of the Education department and provides a high level of customer service and student support. This position processes and maintains the operational functions that support billing, enrollment, registration, admissions, financial aid, continuing education and food enthusiast programs. Working independently, the Student Services Specialist performs primary processing, audit and review of the programs and operational functions of the student service area.
Assists with the program administration for processing and maintaining student accounts, registration and financial aid programs, including but not limited to billing, refunds, schedule design, registration, enrollment status changes and internal and external reporting. Takes independent action to maintain programs and uses analytical skills to escalate issues within areas of responsibility.
Responsible for performing student services activities in support of the bursar, registrar, student accounts, financial aid, admissions, and enrollment functions for degree students. Assists with student events and activities including but not limited to orientation sessions, graduation ceremonies, and special events.
Supports the knowledge management protocols for Student Services, ensuring that information is efficiently communicated within the department, to all applicable stakeholders and to students, families. Assists with the development of FAQ's and knowledge databases as required.
Presents at and participates in team meetings and student orientation as required to disseminate information.
Maintains student records and files; creates and collects all support material and files them as needed.
Creates student evaluations for degree programs.
Provides students registration, enrollment, admissions, and student services support as needed.
Orders and sets up uniforms and supplies for degree students.
Follows policies established by the Institute and external agencies and ensures the Institute follows all policies and regulations.
Troubleshoots and responds to escalated operational issues.
Assists Associate Dean Degree Programs and Student Services Manager in developing strategies that support the improvement of Student Services.
Responsible for maintaining the Student Services supply inventory and office supplies and for ensuring the proper functioning of all office equipment.
Serves as receptionist to walk-in visitors.
Maintains the store inventory, cash receipts, and sales records.
Any and all other duties as assigned.
Higher Education working experience preferred.
Experience in an academic, counseling or other support setting.
Inventory and cash handling experience is an asset.
Excellent customer service skills.
Ability to independently maintain complex programs.
Strong analytical, problem-solving and conceptual skills.
Excellent written, verbal communication and presentation skills required. Must have demonstrated ability in organizational, time management, problem solving and interpersonal skills.
Flexibility and positive attitude toward change.
Ability to independently multi-task, prioritize, handle multiple priorities and follow through with assignments in a fast paced, high-traffic environment.
Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
Ability to use sound judgment and discretion in handling sensitive issues such as student records with confidentiality and discretion.
Strong computer experience, which must include abilities to work effectively with a variety of student information systems and MS Office suite products, i.e. Outlook, Word, Excel, PowerPoint.
Must be available to work overtime on nights and weekends as required by business needs.
Must be able to work a flexible schedule on graduation days and registration days.
Able to bend, stoop or reach as needed.
Regular work requires a great deal of sitting and standing for extended periods.
Ability to lift and carry up to twenty-five (25) pounds (such as file boxes, binders, etc.).
At The Culinary Institute of America, it is important to us that we support our employees with a substantial and meaningful package of benefits. We believe in supporting our employees with benefits to assist with work life balance.
Benefits are offered based on the position type and status. Benefits offered may include;
Medical and prescription drug plan
Dental plan, Vision plan
Insurance: Life, Home, Auto, even Pet!
Short- and long-term disability plans
Generous paid time off programs, including paid holidays
Retirement savings plan 403(b) with company contribution
Employee assistance program
Tuition assistance programs
The Culinary Institute Of America