Student Services Specialist

Stanford University Stanford , CA 94305

Posted 2 weeks ago

Student Services Specialist in Human Biology

The School of Humanities and Sciences (H&S) is the center of a world-class liberal arts education at Stanford University. H&S encompasses 23 departments-from Art and Art History, English, and History to Economics, Mathematics, and Biology-as well as 23 interdisciplinary programs. As the University's largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

The Program in Human Biology is a large and diverse interdepartmental undergraduate major. The program's mission is to provide an interdisciplinary approach to understanding the human being from biological, behavioral, social, and cultural perspectives. Each Human Biology student designs an individualized course of study focused on an area of interest within the broad scope of the program. Students also have the opportunity to pursue research or other creative projects within the major as part of their capstone requirement.

More information can be found at: http://humanbiology.stanford.edu/

Human Biology seeks a Student Services Specialist to assist the Student Services Officer in providing administrative and operational support on issues regarding major advising and academic services. A strong candidate will show a record of attention to detail and the ability to maintain accurate records. The Student Services Specialist will provide advice to undergraduate students on a range of issues to guide them in making appropriate choices and decisions and will assist with student declarations and conferrals. The Student Services Specialist must always work towards improving student service possesses while maintaining a team-based and student-focused mindset. It is critical that the successful candidate exhibit sound judgement and decision-making, effective written & oral communication, strong attention to detail and respectful relationship management. The person in this position must also show a strong desire to learn new and unfamiliar student services topics, policies and procedures as they relate to advising and academic services-the ability to translate this information into operational success will be critical.

This is a 100% FTE, continuing, non-exempt position.

If you believe that this opportunity is a match for your knowledge, skills and abilities, we encourage you to apply. Thank you for considering employment opportunities with the School of Humanities and Sciences.

The core duties of this position are:

  • Review documents and forms for completeness, track files for follow up and distribute for review.

  • Research and resolve routine issues, refer complex issues to other staff.

  • Input data, update electronic databases, web sites, literature, and associated materials, May collect, gather and validate data, prepare basic reports.

  • Coordinate logistics for outreach activities, meetings, and events.

  • Respond to routine inquiries from students, faculty, external constituents, and staff.

  • Serve as a subject matter resource to students and other departments.

  • Contribute to general office administration and process improvements.

  • May train and direct day to day activities of student and temporary workers.

To be successful in this role, you will bring:

  • Associates degree and one year of relevant experience, or combination of education and relevant experience. Bachelor's degree preferred. Familiarity with Stanford and Human Biology is a plus.

  • Strong written and verbal communication skills.

  • Basic computer skills, including experience with Microsoft Office Suite.

  • Basic office administration skills.

  • Customer service skills.

  • Relevant computer systems/technology experience.

  • Understanding of financial transactions.

  • Ability to learn and understand compliance with legal, financial, and university policies and external regulations.

  • Ability to direct the work of others, for jobs requiring supervision

  • Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.

  • Able to accomplish goals working through formal and informal channels with diplomacy and tactfulness.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

  • Discovery and fun. Stroll through historic sculptures, trails, and museums.

  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

Other duties may also be assigned, not all unique aspects of this job are covered by this job posting. A full job description will be shared during the interview process.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

  • Schedule: Full-time

  • Job Code: 7500

  • Employee Status: Regular

  • Grade: E

  • Requisition ID: 87503

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Student Services Specialist

Stanford University