Student Services Specialist

CLASS SUMMARY

Under direction gives oral presentations to the community and high schools for recruitment purposes; assists students in academic advisement, career planning, and transitioning from high school, continuing education and other types of institutions to the college; may supervise student workers; and performs related duties as assigned.

REPRESENTATIVE DUTIES

Responsible for recruitment of high school and non traditional students; conduct outreach presentations to high schools and community agencies on subjects such as: admissions, financial aid, residency issues, and program information; collect student information and maintain database for tracking students through the applications, testing and registration process; assists students in obtaining counseling, admission, registration and other campus services; organize and provide support for on campus events; assists in the performance of retention services; conducts tours of campuses; perform other related duties as assigned.

ORGANIZATIONAL RELATIONSHIPS

This class reports to the designated manager/administrator. This class works closely with students and gives outreach presentations to the public and community services.

KNOWLEDGE AND ABILITIES

Good Knowledge of: methods and procedures of academic and/or career advisement; college programs, policies, and procedures; written and spoken English.

Knowledge of: principles of training; the special needs of diverse student populations; record keeping; principles of public contact and public relations.

Ability to: establish and maintain effective relationships with students, community agencies and the public; communicate effectively; be sensitive to students with special needs; train and supervise personnel; learn, understand and explain college procedures and regulations; advise students on relevant content area.

Skills: May require oral and written proficiency in a language of student population targeted for recruitment, as measure by bi-literacy tests.

MINIMUM QUALIFICATIONS

Training and Experience

Any combination of training and/or education equivalent to one year of related experience working with students which could include students with special needs.

ABOUT RANCHO SANTIAGO COMMUNITY COLLEGE DISTRICT

Rancho Santiago Community College District (RSCCD) is one of the most established districts in the state and has been in operation for nearly 50 years. Located in the heart of Orange County, it is one of the largest of California's 72 community college districts, based on the number of credit and non-credit students. RSCCD encompasses 25 percent of Orange County's total area and serves a population of more than 700,000 residents in the communities of Anaheim Hills, Orange, Santa Ana, Villa Park, and portions of Anaheim, Costa Mesa, Irvine, Fountain Valley, Garden Grove, Tustin, and Yorba Linda. The District includes Santiago Canyon College and Santa Ana College, as well as the Centennial and Orange Continuing Education Centers, the Digital Media Center, Joint Powers Fire Training Center, the Orange County Sheriff's Regional Training Academy, the College and Workforce Preparation Center, and the District Operations Center. RSCCD's three (3) auxiliary Foundations are actively involved in supporting both community and campus programs.

EEO STATEMENT

The Rancho Santiago Community College District (RSCCD) is committed to the concept and principles of staff diversity and equal employment opportunity by prohibiting discrimination based on ethnic group identification, national origin, religion, age, sex, race, color, ancestry, sexual orientation, physical or mental disability, gender identity, medical condition (cancer-related or genetic characteristics), marital status, citizenship, or service in the uniformed services, or on the basis of these perceived characteristics or based on association with a person or group with one or more of these actual or perceived characteristics. Applications from all persons interested in the position are encouraged.

SELECTION CRITERIA

Application Screening

In addition to the requirements and responsibilities listed, the following criteria will be considered in selecting candidates for interviews:

• Education experience (breadth and depth)

• Work experience (breadth and depth)

• Demonstrated ability to work cooperatively with others

• Bilingual ability if applicable

• Demonstrated experience in working with diverse socio-economic communities

• Professional growth activities

• Specialized skills training

• Leadership skills

• Written and/or oral communication skills

• Presentation

• Problem Solving Skills

Based on the information presented in the application materials, a limited number of candidates with qualifications most pertinent to the position will be invited to participate in the selection process, which may include a written test and an oral interview.

Meeting the position's minimum requirements does not guarantee advancement in the selection process. Candidate qualifications will be assessed to determine those who meet and exceed requirements and are deemed the most competitive in the applicant pool.

Interview

Applicants selected for an interview may be required to take additional tests or assessments and will be notified of such prior to the date of the interview. During the oral session, those selected for interviews will, in addition to the above, also be evaluated on the following factors:

• Oral communication skills

• Presentation

• Problem-solving skills

A predetermined set of questions will be asked of all applicants interviewed. Applicants are requested to provide thorough yet concise information on their related experience to ensure the correct evaluation of their qualifications. Evaluation criteria will be applied consistently to all applicants. The District will make reasonable accommodations for applicants with disabilities. Applicants should contact Recruitment in the Human Resources Office for assistance.

Application Procedures

To ensure full consideration, all applicants must submit a complete Rancho Santiago Community College District online application that includes the items listed below by the position's closing date. Recruitment will review all applications for completeness, and only complete application packets will be forwarded to the screening committee for further review.

A Complete Application Packet Must Include the Following:

• RSCCD Online Application

• Resume - details all relevant education, training, and other work experience

Conditions of Employment

The selected candidate is required to complete the following before employment as part of the onboarding process:

• Present original documents for proof of eligibility to work in the United States.

• Provide a certificate of Tuberculosis Exam.

• Fingerprints (by a Live Scan Agency at the candidate's expense, and clearance must be received before the first day of employment)