Student Services Specialist (Pos# 0097207T)

Description

Title: Student Services Specialist

Position Number: 0097207T

Hiring Unit: School of Ocean and Earth Science and Technology (SOEST)

Location: UH at Manoa

Date Posted: June 17, 2024

Closing Date: July 14, 2024

Band: B

Salary : salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Temporary

Other Conditions: To begin approximately August 2024. Continuation subject to availability of funds and satisfactory work performance. Possibility of conversion to permanent.

Duties and Responsibilities

1. *Provides lead direction for the coordination of school/college programs geared towards the graduate student experience.

2. *Serves as resource person and coordinator to faculty and master's and doctoral students by interpreting and assisting in administering academic policies, academic procedures, and academic evaluations.

3. *Responds to inquiries and researches appropriate solutions applying policies, procedures, state, and federal laws; responsible for ensuring compliance with institutional rules, regulations and procedures.

4. *Participates in a variety of student service support program activities, e.g., recruitment, admissions, orientation, and registrar support services.

5. *Works with Departments to gather and communicate information requested by the UHM Graduate Division

6. *Plans, writes, edits, and implements SOEST-wide graduate student fellowships including the processing of graduate student personnel and fiscal documents for Hau`oli Mau Loa and Denise Evans fellowship programs.

7. *Develops and maintains database for tracking statistics of SOEST graduate students including attrition, graduation rate, post-graduation employment.

8. *Coordinates and prepares SOEST graduate programs literature including promotional brochures, graduate student informational bulletins, and other internal and external reports.

9. *Plans, implements, and coordinates, and events for all SOEST graduate student receptions and activities, including new graduate student orientation.

10. *Responsible for attending Assessment Office workshops to provide better guidance and recommendations to the Departments student assessment, learning outcomes, and program data; assists programs in completing Assessment Reports.

11. *Prepares, reviews, and processes fiscal documents related to SOEST Tutor and Maile Mentoring graduate mentor funds.

12. *Represents SOEST at recruitment events; attends college career fairs, etc. to promote graduate degree programs.

13. *Maintains database and listserv of alumni records and communicates with Department and SOEST-wide graduate alumni.

14. Assists graduate programs in responding to relevant campus-wide surveys and requests for information.

15. Works with Departments to develop and implement recruitment strategies.

16. Works with UH Foundation to identify fundraising opportunities for SOEST graduate programs and coordinate donor events.

17. Maintains the content of the SOEST graduate education web pages.

18. Plans and implements Department graduate alumni SOEST events.

19. Engages in professional development opportunities, update educational knowledge, and best-practices by attending academic affairs/student affairs conferences, seminars, and classes.

20. Designs and implements procedures for improvements to program activities, job related workshops and internships with federal/state agencies.

21. Supervises student helpers as appropriate.

22. Other duties as assigned

• Denotes essential functions

Minimum Qualifications

1.Possession of a baccalaureate degree in Education, Business Administration or related field and 3 year(s) of progressively responsible professional experience with responsibilities for student services or related; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

2.Considerable working knowledge of principles, practices and techniques in the area of student services or related as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.

3.Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student services or related.

4.Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.

5.Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.

6.Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.

7.Demonstrated ability to operate a personal computer and apply word processing, spreadsheet and other business software, including MS Word, Excel and Power Point.

8.If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Desirable Qualifications

1.Experience in academic advising/counseling in a higher education setting.

2.Knowledge of and/or experience with UHM's academic and research programs and support services.

3.Administrative experience in Earth Science-related fields.

4.Work experience in an academic/research institution.

5.Excellent oral and written communication skills.

6.Strong organizational skills.

7.Excellent interpersonal skills.

8.Experience using student academic data systems such as STAR and Banner.

9.Experience creating and maintaining web pages using programs such as Wordpress or Dreamweaver.

To Apply:

Click on the "Apply" button on the top right corner of the screen and attach the required documents. Applicants must submit (1) cover letter indicating how you satisfy the minimum and desirable qualifications, (2) resume, (3) names and contact information of 3 professional references and (4) copies of transcripts with confidential identifiable information (i.e. social security number, birth date, etc.) redacted are acceptable, but official transcripts will be required at the time of hire.

Incomplete and late applications will not be considered.

Note: If you have not applied for a position before using NeoGov, you will need to create an account.

Inquiries: Judy Lemus; 808-956-2582; jlemus@hawaii.edu

EEO/AA, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/

Agency University of Hawaii

Website http://workatuh.hawaii.edu