Student Services Specialist

The Office of Transfer Services (OTS) is a centralized resource for students who transfer to NCCU, and need information on academic associations, campus services, admissions requirements, course equivalences, networking opportunities, and integration into student life. The OTS advocates for all transfer students by coordinating a set of information with community college counselors, advisors, and academic staff.

OTS staff recruits, answers questions, and facilitates activities that are enhancing student learning and provides accessibility to resources. The Office of Transfer Services (OTS) is committed to serving transfer students by helping them prepare for rewarding academic experiences, assisting them as they transition to NCCU, and promoting their progress toward graduation.

Primary Purpose of Position

The primary purpose of this position is to provide optimal and excellent customer service to North Carolina Central University prospective and current transfer students by assessing the learning outcomes and program applicability of previous earned coursework, military experience, and certifications. The Transfer Credit Evaluator evaluates and articulates transcript credit for new, current, and returning transfer students in the Banner information system.

Evaluates and articulates credit by exam (CLEP, IB, AP, etc…) in the Banner information system. The successful candidate assists the Office of Transfer Services with the implementation of OTS policy and procedures, recruitment and participates in departmental development. This individual uses discretionary judgement (as well as assistance from academic professionals) in the evaluation of student transfer credit.

Duties require high level judgement and decision making; public contact with a range of internal and external constituents; thorough knowledge of office procedures, and the ability to maintain accuracy and confidentiality of all information, files, and records. The successful candidate will create, and maintain an accurate course equivalency database in the Banner system.

Required Knowledge, Skills, and Abilities

The successful candidate must possess knowledge of FERPA guidelines and NC Central and UNC System policies and procedures; knowledge of Web navigation; knowledge of Ellucian Banner or an or equivalency system; knowledge of office and record management; knowledge of preparing correspondence; knowledge of Microsoft Office Suite (Microsoft Word, Excel and PowerPoint) Applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing skills; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Minimum Education/Experience

Master's degree; or an equivalent combination of a Bachelor's degree and experience. All degrees must be received from appropriately accredited institutions.

Licenses or Certification required by Statute or Regulation

NA

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours Monday - Friday 8-5 Position required to work during periods of adverse weather or other emergencies No Campus Security Authority Designated Position No