Student Services Specialist

This position supports the Department Chair in the Department of Counseling. The position requires knowledge of the office, work unit policies, and procedures in order to communicate information involving programs, functions, and services. Specific duties include: (1) Supporting student needs and connecting them with advisors (2) Supporting student success in the requirements licensure, practicum and field placements, and courses (3) Supporting student organizations and events (4) preparing draft documents and reports, and (5) using office technology for compiling records, organizing and maintaining files, posting information, distributing mail, and photocopying. The range of duties also includes relaying instructions and information to manage external examinations like the Comprehensive and NCE examinations, and assistance with field placement for counseling students.

Primary Function of Organizational Unit

As a premier Historically Black University, the College of Education's vision is to be a recognized national leader in equity, access, and advocacy through the advancement of culturally sustaining research, teaching, and engagement locally and globally.

The mission of the College of Education is to prepare highly skilled, culturally responsive and sustainable educators, leaders, and counselors who create, use, and share knowledge on equity, access, and advocacy in local, state, national, and global communities. Building on the N.C. A&T legacy as a historically Black university (HBCU) dedicated to exemplary teaching, scholarship and effective public service, the College of Education offer degrees at the baccalaureate, master's, and doctoral levels. This mission is reflected in the College of Education conceptual framework.

The College of Education comprises three departments: the Department of Counseling, the Department of Leadership Studies and Adult Education, and the Department of Educator Preparation. The Department of Educator Preparation's programs are accredited by the Council for the Accreditation of Educator Preparation (CAEP). The Department of Counseling's programs are accredited by the Council Accreditation of Counseling and Related Educational Programs (CACREP).

The objective of the Department of Counseling is to prepare professional counselors and counselor educators. All counseling programs within the department are CACREP (The Council for Accreditation of Counseling & Related Educational Programs) accredited. Departmental studies are grounded in philosophical, theoretical, methodological, and practical foundations that describe counseling theory and best practices in clinical work, education, advocacy, and leadership. In addition, the department emphasizes the importance of multiculturalism, assessment, and social justice. Using the most current teaching technologies and adult learning theories, course content is delivered in a variety of modalities. The Department of Counseling prepares students to be critical thinkers in a global society. Student leadership skills are cultivated through a combination of mentoring, student organizations, service-learning experiences, and community partnerships.

The Department of Counseling offers three master's programs: a) Master of Science degree in Mental Health Counseling

• Clinical, b) Master of Science degree in Mental Health Counseling

• Rehabilitation, c) Master of Science degree in School Counseling. The department also offers one doctoral degree in Rehabilitation Counseling and Rehabilitation Counselor Education.

Departmental graduates pursue professional careers within a variety of human service settings, including, but not limited to schools, higher education, public and private counseling centers, rehabilitation agencies, community development organizations, non-profit agencies, private corporations, clinical mental health agencies, and university extension programs.

Established in 1891, North Carolina Agricultural & Technical State University is a public, historically black, land grant institution located in Greensboro, North Carolina. North Carolina A7 T and other 1890 land-grant institutions were established by the Second Morrill Act, which expanded the system of land-grant universities to include a historically Black institution in those states where segregation denied people of color access to the land grant institutions established by the First Morrill Act in 1862.

The university has a strong legacy of social justice, activism, and community engagement. In 1960, four freshman students, often called the A&T Four or the Greensboro Four, sparked the civil rights movement in the South through their "sit in" at the Woolworths near campus. Demanding equal treatment and service, the "sit-in" grew to include college students from across the region.

Work Hours 8:00 AM - 5:00 PM; Monday

• Friday Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.

Key Responsibilities and Related Competencies

Required Competency Program Management Duties

• Identifies and understands student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issue.

• Collects, researches, and analyzes information for processing, monitoring, or measuring data.

• Mentors and assists others in various areas of technical expertise.

• Utilizes all available resources in order to assist students and staff, including: the student handbook, knowledge bases, internal systems, and collaboration with peers/management.

• Collaborates with team members to suggest improvements for better effectiveness.

• Keeps up to date with the latest technology and procedures within an online higher education environment.

• Provides follow-up communication to all prospective students, high school counselors and others via phone, mail and/or email.

• Performs data entry regarding grades, enrollment, and advising. Monitors student matriculation, and tracks statistical information related to activities.

Required Competency Managing Work Processes Duties

• Reviews accomplishments of the unit over a short-range period to insure that performance and service meet the required.

standards.

• Schedules, monitors, and supervises the daily workflow of undergraduate student workers assigned to the departmental office.

• Advises the Athletics Director, the Compliance Director, the Chair, Internal Audit or Legal Affairs if violations have occurred or will occur.

• Works collaboratively with the department chairperson to plan and implement programs such as recruitment activities, meetings with key stakeholders, and departmental workshops.

• Attends meetings, training sessions,and workshops to assist with the planning and implementation of departmental programs.

Required Competency Information/Records Administration Duties

• Performs research, data collection, and analysis of information, and report writing.

• Utilizes, reconciles, and manipulates data from different internal and external software systems.

• Applies in-depth knowledge of program specialty or multiple program areas to improve existing programs or develop new programs.

• Processes change of grade, change of major, graduation clearance and Plan of Study forms within a 24-48 business hour time period.

• Works with Chair to update undergraduate advising records.

• Works collaboratively with CUIN faculty to monitor textbook requisitions.

• Works collaboratively with the department chairperson to enter and edit as necessary the departmental schedule of courses across the undergraduate and graduate programs of the department and the teacher education unit.

• Works collaboratively with the department chairperson to plan and implement programs such as recruitment activities, meetings with key stakeholders, and departmental workshops.

• Assists with the monitoring of course enrollment, grade submissions and other schedules/deadlines of the registrar's unit as it relates to course management in the Department.

Required Competency Client/Customer Service Duties

• Develops and maintains effective working relationships with client/customer in order to initiate, facilitate and complete work in assigned student service program area.

• Interprets policy and procedure within delegated authority when responding to client/customer requests and non-standard issues.

• Answers student inquiries and questions regarding general student services, records, learning resources, and troubleshoots problems in order to maximize student satisfaction.

• Acts as student advocates when working with disputes, complaints or escalated issues.

• Answers inbound calls and emails, and expected to respond to student and staff inquiries in a timely manner, with the aim of resolving most issues within the first contact.