Student Services Specialist
Enrollment Operations and One Stop Services
Enrollment Management and Student Success
Job Description Summary:
Job ID:5531 - Unclassified - FT (Salary)
Provides frontline services and outreach to students with the highest levels of customer service and accuracy. Utilizes problem-solving skills and knowledge of policies and procedures related to registration, billing, and student financial assistant. Position may require working evening and weekends.
Provides excellent customer service and problem resolution in a high volume environment. Resolves inquiries by phone, in person, and by email communication with students, families, staff and other parties. Counsels parents and students int he areas of financial aid, billing, registration and provides a referral to other offices as needed.
Delivers presentations to students, parents, University staff and to the external community on topics related to billing, financial aid, and registration. Provides support for University outreach to targeted populations.
Processes registration forms and academic records such as Independent Study forms, schedule changes, enrollment verification requests, transcripts. Requires in-depth knowledge in divisional and departmental policies, withdrawals, and re-enrollment processes.
Performs independent special projects as needed such as representing on University committees, reviewing and submitting updates for the website, maintenance of data in our ticketing system. Completes other duties as assigned.
Serves as the first contact to students and the university community in the areas of residency and the use of veteran's benefits. Keeps current with federal, state and University policies, procedures and regulations.
Bachelors Degree, or Associate's Degree with at least one year of experience working full or part-time in a customer related field, or at least two years of experience working full-time in a customer related field.
Ability to serve customers graciously, quickly and accurately.
Excellent oral and written communication skills.
Working knowledge of spreadsheets (MS Excel) and word processing (MS Word).
Ability to communicate and interact effectively with people of all ages and diverse backgrounds.
Must be able to attend functions off campus and work evening and weekend hours as needed; some travel may be required.
Student financial aid or registration or student accounts/billing experience in a higher education setting.
Knowledge of and experience with Miami University, including institutional and unit policies, procedures and processes.
Demonstrated project management and public speaking skills.
Working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner.
Cover Letter, List of Three References, Resume
Criminal Background Check Required:
Post Offer, Pre-Employment Physical Examination:
Miami University (Oh)