Student Services Specialist

Miami University (Oh) Oxford , OH 45056

Posted 2 weeks ago

Job Details

Working Title:

Student Services Specialist

Department:

Enrollment Operations and One Stop Services

Division:

Enrollment Management and Student Success

Campus:

Oxford

Posting Date:
08/30/2018

Job Category:

Staff

Position Group:

Unclassified

Job Description Summary:

Job ID: 6270 - Unclassified - FT

Provides frontline services and outreach to students with the highest levels of customer service and accuracy. Utilizes problem-solving skills and knowledge of policies and procedures related to registration, billing, and student financial assistant. Position may require working evening and weekends.

Duties/Physical Demands:

  • Provides excellent customer service and problem resolution in a high volume environment. Resolves inquiries by phone, in person, and by email communication with students, families, staff and other parties. Counsels parents and students int he areas of financial aid, billing, registration and provides a referral to other offices as needed.

  • Delivers presentations to students, parents, University staff and to the external community on topics related to billing, financial aid, and registration. Provides support for University outreach to targeted populations.

  • Processes registration forms and academic records such as Independent Study forms, schedule changes, enrollment verification requests, transcripts. Requires in-depth knowledge in divisional and departmental policies, withdrawals, and re-enrollment processes.

  • Performs independent special projects as needed such as representing on University committees, reviewing and submitting updates for the website, maintenance of data in our ticketing system. Completes other duties as assigned.

  • Serves as the first contact to students and the university community in the areas of residency and the use of veteran's benefits. Keeps current with federal, state and University policies, procedures and regulations.

Minimum Qualifications:

Bachelors Degree, or Associate's Degree with at least one year of experience working full or part-time in a customer related field, or at least two years of experience working full-time in a customer related field.

Ability to serve customers graciously, quickly and accurately.

Excellent oral and written communication skills.

Working knowledge of spreadsheets (MS Excel) and word processing (MS Word).

Ability to communicate and interact effectively with people of all ages and diverse backgrounds.

Must be able to attend functions off campus and work evening and weekend hours as needed; some travel may be required.

Preferred Qualifications:

Student financial aid or registration or student accounts/billing experience in a higher education setting.

Knowledge of and experience with Miami University, including institutional and unit policies, procedures and processes.

Demonstrated project management and public speaking skills.

Working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner.

Hours Per Week/Percent Time:
100%

Duration:
12 months

Temporary:

No

Benefit Eligible:

Yes

Required Documents:

Cover Letter, List of Three References, Resume

Application Types Accepted:

Unclassified

Criminal Background Check Required:

Yes

Post Offer, Pre-Employment Physical Examination:

No


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
IT Services Student Assistant

Miami University (Oh)

Posted 2 weeks ago

VIEW JOBS 9/2/2018 12:00:00 AM 2018-12-01T00:00 Job Details Working Title: IT Services Student Assistant Department: VP of Information Technology Services Division: Information Technology Services Campus: Oxford Posting Date: 05/18/2018 Job Category: Student Position Group: Student Hourly Student Pay Grade Minimum: 8.35 Job Description Summary: Student employees assist in the daily operation of Information Technology Services' front office. Duties include providing front desk coverage, greeting visitors, answering phones, mail delivery, filing, copying, data entry, and other administrative tasks as requested. This is a summer position with the availability for 40 hours per week if desired. Minimum Qualifications: Qualifications include knowledge of MS Office 2013 suite including Word, Excel and Access Student employees must be undergraduate students enrolled at Miami University. Successful candidates will be open-minded, have good interpersonal skills and be responsible. Work Location: 2nd floor, Hoyt Hall (Western Campus) Hours Per Week/Work Schedule (Student Jobs): 40 possible for the summer. For Inquiries for Posting, Contact: Leah Tuscany Posting Inquiries Contact Information (phone, email...): tuscanln@miamioh.edu Application Types Accepted: Student Application Criminal Background Check Required: No Miami University (Oh) Oxford OH

Student Services Specialist

Miami University (Oh)