Student Services Specialist

Miami University (Oh) Oxford , OH 45056

Posted 3 months ago

Job Details

Working Title:

Student Services Specialist


Enrollment Operations and One Stop Services


Enrollment Management and Student Success



Posting Date:

Job Category:


Position Group:


Job Description Summary:

Job ID: 6270 - Unclassified - FT

Provides frontline services and outreach to students with the highest levels of customer service and accuracy. Utilizes problem-solving skills and knowledge of policies and procedures related to registration, billing, and student financial assistant. Position may require working evening and weekends.

Duties/Physical Demands:

  • Provides excellent customer service and problem resolution in a high volume environment. Resolves inquiries by phone, in person, and by email communication with students, families, staff and other parties. Counsels parents and students int he areas of financial aid, billing, registration and provides a referral to other offices as needed.

  • Delivers presentations to students, parents, University staff and to the external community on topics related to billing, financial aid, and registration. Provides support for University outreach to targeted populations.

  • Processes registration forms and academic records such as Independent Study forms, schedule changes, enrollment verification requests, transcripts. Requires in-depth knowledge in divisional and departmental policies, withdrawals, and re-enrollment processes.

  • Performs independent special projects as needed such as representing on University committees, reviewing and submitting updates for the website, maintenance of data in our ticketing system. Completes other duties as assigned.

  • Serves as the first contact to students and the university community in the areas of residency and the use of veteran's benefits. Keeps current with federal, state and University policies, procedures and regulations.

Minimum Qualifications:

Bachelors Degree, or Associate's Degree with at least one year of experience working full or part-time in a customer related field, or at least two years of experience working full-time in a customer related field.

Ability to serve customers graciously, quickly and accurately.

Excellent oral and written communication skills.

Working knowledge of spreadsheets (MS Excel) and word processing (MS Word).

Ability to communicate and interact effectively with people of all ages and diverse backgrounds.

Must be able to attend functions off campus and work evening and weekend hours as needed; some travel may be required.

Preferred Qualifications:

Student financial aid or registration or student accounts/billing experience in a higher education setting.

Knowledge of and experience with Miami University, including institutional and unit policies, procedures and processes.

Demonstrated project management and public speaking skills.

Working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner.

Hours Per Week/Percent Time:

12 months



Benefit Eligible:


Required Documents:

Cover Letter, List of Three References, Resume

Application Types Accepted:


Criminal Background Check Required:


Post Offer, Pre-Employment Physical Examination:


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Student Global Ambassador

Miami University (Oh)

Posted 3 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Job Details Working Title: Student Global Ambassador Department: Ctr for American & World Cultures Division: Academic Affairs Campus: Oxford Posting Date: 11/09/2018 Job Category: Student Position Group: Student Hourly Student Pay Grade Minimum: 8.35 Job Description Summary: Job ID = 6556 Seeking multiple Student Global Ambassadors to support the Center for American and World Cultures (CAWC). These positions provide opportunities to engage with staff and faculty, to practice public speaking and presenting, and to engage with students around the personal and professional benefits of developing global and intercultural skills, and to utilize event planning and implementation skills. Duties: * Identify and attend strategic campus events to promote CAWC initiatives about cultural diversity and inclusion. * Set up and keep appointments with student orgs, faculty members, and campus offices to promote CAWC initiatives. * Set up tabling and represent the CAWC at special events. * Take photos at events. * Assist in various marketing tasks for CAWC initiatives. * Assist professional office staff as needed. * Other duties as assigned to meet CAWC needs. Expectations: * Commit to a minimum of 6 work hours per week. * Provide a high level of customer service with a positive attitude. * Strong sense of teamwork and accountability. * Willingness to learn new duties and grow professionally. * Kind and open minded. * Punctual and Reliable. How to apply: Please submit your resume, 3 references who can speak to your qualifications, and a letter of interest describing how you qualify for this position. Applications will be reviewed on a rolling basis and qualified candidates will be contacted for interviews as needs arise. Minimum Qualifications: Knowledge, skills, & abilities * Knowledge of the benefits of cultural diversity and inclusion for personal and professional skill development. * Experience with Miami student organizations. * Ability to convey enthusiasm for important global and intercultural initiatives of the CAWC. * Ability to communicate effectively with students from diverse backgrounds. * Ability and willingness to work independently and in a team environment. * Ability to prioritize and work on multiple projects simultaneously. * Ability to focus on details and to follow through tasks to completion. * Availability to work special events outside of normally scheduled hours (occasional). Work Location: 106 MacMillan Hall Hours Per Week/Work Schedule (Student Jobs): 6 hours For Inquiries for Posting, Contact: Christina Schrodt Posting Inquiries Contact Information (phone, email...): Required Documents: Cover Letter, List of Three References, Resume Application Types Accepted: Student Application Criminal Background Check Required: No Miami University (Oh) Oxford OH

Student Services Specialist

Miami University (Oh)