Student Services Specialist

Miami University (Oh) Oxford , OH 45056

Posted 2 months ago

Job Details

Working Title:

Student Services Specialist

Department:

Regl Enrollment & Admissions

Division:

Academic Affairs

Campus:

Hamilton

Posting Date:
12/19/2018

Job Category:

Staff

Position Group:

Unclassified

Job Description Summary:

Job ID: 6705

Student Services Specialist to assist with the office's day-to-day operations and be responsible for providing excellent customer service through problem resolution and outreach for a wide audience.

Duties/Physical Demands:

Student Services Specialist to assist with the office's day-to-day operations and be responsible for providing excellent customer service through problem resolution and outreach for a wide audience. Specialists must be customer-centric and have the ability to serve customers according to process/policy but also look for ways to enhance the customer experience. Correspond via telephone, email, and in-person visits with students, families, faculty and staff; record all interactions and scan received documentation into the Request Tracker communication system; provide vital financial aid information including FAFSA, verification, eligibility requirements, and disbursements; process academic records requests including enrollment verifications, official transcripts, and course scheduling; analyze issues related to student billing, fees, refunds, and registration records; coordinate with appropriate departments to provide holistic and streamlined services; maintain and interpret university policies and procedures related to billing, registration and financial aid for former and current students and families; supervise student workers (train, inspect work, assign work, and make employment recommendations).

Minimum Qualifications:

Bachelor's degree; ability to serve quickly & accurately, excellent oral & written communication skills, working knowledge of computer systems, ability to interact effectively with diverse backgrounds. This position is not eligible for H-1B sponsorship.

Preferred Qualifications:

Consideration will be given to candidates who have student financial aid or registration or student accounts/billing experience in a higher education setting; knowledge of and experience with Miami University, including institutional and unit policies, procedures, and processes; demonstrated project management and public speaking skills; working knowledge of Gmail, Google documents, and student records software such as Ellucian Banner; experience in a high-volume and high-paced customer service setting.

Hours Per Week/Percent Time:
40 hours / 100%

Work Hours/Schedule:

Mon-Fri 8:00-5:00; evenings and weekends possible

Duration:
12 months

Temporary:

No

Benefit Eligible:

Yes

Date to Begin Screening:
01/07/2019

Required Documents:

Cover Letter, List of Three References, Resume

Special Instructions to Applicant:

Direct inquires to Kelli Bray at braykd@miamioh.edu

Application Types Accepted:

Unclassified

Criminal Background Check Required:

Yes

Post Offer, Pre-Employment Physical Examination:

No


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Student Services Specialist

Miami University (Oh)