Student Services Specialist - 2468

Division Enrollment Management Department Financial Aid Working Title Financial Aid Counselor

• 2468 Vacancy Type Probationary Permanent Full Time Min T/E Requirements

Bachelor's Degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

FTE 1 Position Overall Competency Level J Recruitment Range $40,047 - $48,823 Anticipated Hiring Range $42,397 - $42,397 Position # 2468 FLSA Status Non-Exempt Months per year 12 Work Schedule =e.g. 8-500 8:00 a.m.

• 5:00 p.m. Work Schedule Type Primary Purpose of Organization Unit

The mission of the Office of Financial Aid is to provide access to higher education. We provide information to continuing students, prospective students, and families about the availability of funding from federal, state, and institutional sources.

Through financial literacy and guidance, we support student success. The Office of Financial Aid contributes to the University's retention efforts by providing on-going assistance and support to continuing students while complying with Federal, State, and Institutional regulations and guidelines, to ensure equity and consistency in the delivery of funds to students.

Primary Purpose of Position

The counselor will be responsible for counseling students about the amount of financial aid that they can receive, including eligibility for federal, state and institutional grants and loans. Each counselor will be responsible for counseling a portion of the student population on aid which is divided by alphabet.

Part of this job includes counseling student about Satisfactory Academic Progress. The counselor will be familiar with both the academic and financial aid policies regarding satisfactory academic progress and be able to communicate those clearly to students and parents. Similarly, the counselor will be able to advise students on a number of other issues which may impact their ability to receive financial aid.

This include information on how to resolve citizenship issues with the Department of Homeland Security, issues regarding Selective Service Registration, issues regarding Social Security numbers as well as issues regarding Title IV over payments and exceeding Federal loan limits. Counseling can take place in person, over the phone or

by email. The counselor will also explain to a student the circumstances when an aid award is reduced and why.

The counselor will also know how to determine the amount of loan and grant that a student can receive as a well as how to determine the amounts of both subsidized and unsubsidized Federal Stafford Loan. The counselor will be able to certify those loans appropriately.

Job Description

The counselor will be responsible for counseling students about the amount of financial aid that they can receive, including eligibility for federal, state and institutional grants and loans. Each counselor will be responsible for counseling a portion of the student population on aid which is divided by alphabet.

Part of this job includes counseling student about Satisfactory Academic Progress. The counselor will be familiar with both the academic and financial aid policies regarding satisfactory academic progress and be able to communicate those clearly to students and parents. Similarly, the counselor will be able to advise students on a number of other issues which may impact their ability to receive financial aid.

This include information on how to resolve citizenship issues with the Department of Homeland Security, issues regarding Selective Service Registration, issues regarding Social Security numbers as well as issues regarding Title IV over payments and exceeding Federal loan limits. Counseling can take place in person, over the phone or

by email. The counselor will also explain to a student the circumstances when an aid award is reduced and why.

The counselor will also know how to determine the amount of loan and grant that a student can receive as a well as how to determine the amounts of both subsidized and unsubsidized Federal Stafford Loan. The counselor will be able to certify those loans appropriately.

The counselor will also serve as the Graduate School liaison and make sure all graduate students are awarded properly compared to their enrollment status with Grad School (Grad Admit or Grad Conditional)

All other duties assigned by the Director Team.

This position is Mandatory Personnel: Employees whose presence has been determined to be mandatory to University operations during certain types of adverse weather or emergency events.

Management Preference

Financial aid experience is preferred.

Lic or Certification required by statute or regulation

None

Posting Information

Job Opening Date 06/20/2024 Job Closing Date 07/11/2024 Posting Category Professional Posting Number SPA00612 Quick Link to Posting https://jobs.uncp.edu/postings/11432 Special Instructions to Applicants

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.