The Church Of Jesus Christ Latter-Day Saints Salt Lake City , UT 84101
Posted 6 days ago
Student Services Representatives are responsible for providing excellent support to BYU-Pathway Worldwide students through various communication mediums. They can work between 6:00 am and 8:00 pm Monday through Friday, and we are flexible for staffing needs.
Work Schedule: This position is remote. Remote positions are available for applicants located in Utah or Idaho. Employees are scheduled for specific shifts in coordination with employee availability and staffing needs.
Additional hours may be available and needed during peak service times, such as the beginning of new semesters. Student Service Representatives may sometimes work up to 40 hours based on the employer's discretion.
To do the work, the following are required for an at-home setup
A quiet workplace
Laptop or computer with a private at-home setup (no Chrome Books)
1024x768 (SVGA) screen
4 GB of ram
Microsoft Edge and Google Chrome are recommended browsers
Internet Bandwidth
Minimum: 500 KBps upload speed; 1 MBps download speed (4 Mbps upload; 8 Mbps download)
Recommended: 1 MBps upload speed; 2 MBps download speed (8 Mbps upload; 16 Mbps download)
Education:
Current CES Student at one of the following institutions:
Other skills and qualifications:
Highly developed ability to verbally communicate in a clear and concise manner
Active listening
Caring and empathetic nature
Critical thinking and complex problem-solving
Mature judgement
Detail oriented
Self-Starter
Adaptability
Works well independently and collaboratively
Technologically Savvy
Ability to quickly establish and maintain interpersonal relationships
Excellent writing ability
Proficiency with Microsoft Office Suite
Culturally and socially aware
(50%) Student Interactions: Student Services Representatives assist BYU-Pathway Worldwide students with various needs. This is accomplished by using technical skills for inbound and outbound support. With all these positions, we use mediums such as email, live chat, phone, and video calls. Employees will use critical thinking, problem-solving skills, and interpersonal skills to respond to student inquiries. Having a highly developed ability to communicate clearly and concisely verbally is vital. Casework represents a large majority of the employee's responsibilities.
(25%) Policy Review: Student Service Representatives will stay abreast with policy changes as indicated in the knowledge base. In a rapidly changing environment, they must remain current on standard procedures. Employees will be regularly evaluated on performance and how well they follow policies and procedures.
(25%) Administration: Student Service Representatives will participate in special projects and various administrative duties.
Percentages might change based on academic calendar or team assignment
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
The Church Of Jesus Christ Latter-Day Saints