Student Services Coordinator

Overview

Welcome to Grayson College. Grayson College is in the heart of Grayson County and provides a vital link for higher education. GC offers small classes for personalized instruction, affordable tuition, caring, professional faculty, and the convenience of day, evening or online classes. The college serves approximately 5,000 students annually. Grayson's reputation is highly respected by surrounding universities and industries as an excellent source of quality graduates who bring specialized, skilled and much-needed talents to the workplace.

Student Services Office Coordinator: Coordinates daily administrative tasks and special projects for the Office of Student Services. Integral role involved in training student services administrative roles

The salary range for this position is $19.37 to $29.06 per hour.

Benefits:

• Medical, Dental, Vision, Life, Short & Long-term disability insurances available

• Medical premiums covered by Grayson College for FT employee only

• Vacation Accrual- 2 weeks per year

• Sick Leave Accrual- 2 weeks per year

• Personal Leave- 2 days for FT employees per year

• Holidays- Labor Day, Thanksgiving Break, Winter Break, Martin Luther King Jr. Day, Spring Break, Memorial Day, Juneteenth, and Independence Day

• Tuition-FT employees, their spouse & dependents are eligible for coverage of full Grayson College tuition amount.

Responsibilities

• 20% Performs clerical duties such as collecting and distributing department mail, preparing correspondence or word processing assignments which may be complex or sensitive in nature, updating department websites, filing, sorting, faxing, and distributing information.
• 15% Answers and directs telephone calls; resolves questions and concerns within area of expertise. Collects information and contacts other departments as needed for questions or concerns related to other areas
• 15% Assists in organizing the work flow of student services administrative assistants
• 10% Greets and directs guests to the appropriate person; provides quality customer service by answering questions and providing accurate information about the College and its services. Uses effective communication skills to receive and respond to escalated complaints.
• 10% Maintains schedules for individuals, meetings, conference rooms, and/or special events; coordinates travel arrangements as needed. Maintains the appearance of campus division offices and conference space
• 10% Performs basic accounting tasks, such as entering requests for purchase orders, entering invoices to be paid from the proper account, and other basic financial record keeping. Maintains or retrieves budget-related information as needed
• 10% Assists senior leadership with special projects. Maintains files on specialized assignments within the division or office
• 5% Assists with meetings and special events: sends invitations, makes reservations, prepares materials, orders refreshments, records minutes, and other related assignments
• 5% Performs other job related duties as assigned

Performance Measurements:

Demonstrates the Viking Values of balance, clarity, gratitude, service, teamwork and trust. Complies with all state and federal laws and regulations related to higher education. Greets all visitors in a courteous, friendly, timely, and professional manner. Answers the phone promptly in a courteous, friendly, and professional manner. Provides a high level of service to all members of the campus, community partners, and other constituents. Maintains a professional appearance and demeanor for greeting visitors. Maintains the confidentiality of student information and other private records. Maintains current knowledge of computer systems and applications required to perform daily work. Attends training and professional development opportunities as assigned.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Qualifications

• Experience: Two years to five years of similar or related experience.

• Education: Bachelor's Degree

• Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

• Other Skills: Proficiency in word processing, spreadsheet software, and database experience required (MS Office products preferred). Excellent written and verbal communication skills.Ability to produce detailed, highly accurate work.

• Physical Requirements: The work is typically sedentary. However, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to do the work.

• Work Environment: Regular exposure to favorable conditions such as those found in a typical office.

Please submit unofficial transcripts or e-copies for each institution of higher education attended with your application (If selected, official transcripts from each degree-granting institution will be required upon date of hire). Be sure to include three professional references with your application. This position is considered a security sensitive position and will require a criminal background check.

GRAYSON COLLEGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY INSTITUTION PROVIDING EDUCATIONAL AND EMPLOYMENT OPPORTUNITIES ON THE BASIS OF MERIT AND WITHOUT DISCRIMINATION ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, RELIGION, GENDER, AGE, DISABILITY, OR ANY OTHER BASIS PROHIBITED BY LAW.

The employer actively supports the Americans with Disabilities Act and will consider reasonable accommodations. For more information, please contact the human resources office at 903-463-8770 or gcjobs@grayson.edu.