Student Services Coordinator

Student Services Coordinator

North Orange County Community College District

Position Number: 2015707P

Location: North Orange Continuing Education

• Anaheim Campus

Department: NOCE-AC Counseling

Percentage of Employment: 100%

Months of Employment: 12 Months Per Year

Work Schedule: Monday

• Thursday, 10:00 am

• 7:00 pm, Friday, 8:00am

• 5:00 pm (Schedule and shift are subject to change in accordance with department needs.)

Job Description:

Coordinates program activities, which may include orientation, outreach, research, and other functions; coordinates daily events with designated Administrator to ensure timely and appropriate coordination of program and office activities; ensures that work is performed in a competent and timely manner.

Ensures implementation and maintenance of established District policies and procedures; ensures compliance with state and federal laws, policies and procedures related to student program; assists in the development of District policies and procedures, which may include projects, policy manuals, training guides, and scheduling protocols as necessary.

Serves as a resource to designated administrator; schedules meetings, events and appointments; prepares agenda items; maintains records and supplies; receives and processes incoming mail. Makes decisions within established policies and procedures in the absence of designated administrator. Coordinates in the development and implementation of SLOs/SAOs and program review.

Develops and coordinates outreach services, including communication with high schools, colleges, professional organization and community organizations. Develops and coordinates outreach, informational materials, trainings, and workshops.

Attends meetings, conferences, orientations, outreach activities, and seminars to make presentations regarding program policies and procedures. Answers questions and provides technical expertise to assist public, students, and staff regarding assigned student services programs.

Designs and implements related electronic platforms and applications to advance the program of assignments, which may include various coding and configurations to achieve necessary deliverables.

Provides information and guidance to students, faculty, staff, and public in a designated area of student services. Assists students in completing college related forms. Coordinates communication and collaboration with other District departments and personnel, governmental agencies, private agencies and vendors.

Gathers data and prepares statistical reports as directed; ensures compliance with applicable rules, regulations, policies and procedures, and state and federal laws; maintains a variety of difficult and complex documents records, statements and reports.

Assists in the preparation and monitoring of programs/department budgets; processes budget transfers and prepares journal entries; monitors budget activities of assigned categorically funded programs; prepares expenditure and progress reports as required by funding agencies.

Audits program documents to assure accuracy, completeness; conduct research to resolve discrepancies as necessary.

Supervises, trains, evaluates and directs the work of assigned staff as directed.

Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.

Performs related duties as assigned.

Primary Purpose:

POSITION IS GRANT FUNDED

This position is responsible for coordinating one or more student services program activities; implementing policies and procedures; and performing a variety of complex program coordination duties, which may include research, facilitation, coordination of a student service program as assigned including budget functions in the absence of the designated Administrator to assure efficient operations.

Working Relationships:

The Student Services Coordinator maintains frequent contact with various departments, outside agencies, students, staff, and public.

Knowledge, Skills, and Abilities:

Knowledge of District organization, operations, policies and objectives

Knowledge of federal, state, and other applicable laws or regulations pertaining to program of assignment

Knowledge of proper English usage, grammar, spelling, punctuation and vocabulary

Knowledge of project management, communications and marketing principles

Knowledge of computer-based employee/student/program tracking, enterprise systems

Knowledge of various computer software programs

Knowledge of modern office practices, procedures and equipment

Knowledge budget and auditing principles, practices and procedures

Knowledge of financial and statistical record-keeping principles

Knowledge of leadership principles and practices

Ability to understand scope of authority in making independent decisions

Ability to interpret, apply, and explain rules, regulations, policies and procedures

Ability to coordinate grants, categorical funding and assigned programs and assignments

Ability to analyze situations accurately and adopt an effective course of action

Ability to supervise, train and provide work direction to others

Ability to coordinate an assigned program with minimal supervision or direction

Ability to make arithmetic calculations quickly and accurately

Ability to operate a variety of office equipment such as calculator, computer, copier, etc.

Ability to plan, organize and prioritize work

Ability to meet schedules and time lines

Ability to understand and follow oral and written directions

Ability to communicate effectively, orally and in writing

Ability to review situations accurately and determine appropriate action according to established guidelines

Ability to establish and maintain effective working relationships with others

Special Requirements:

This position requires a valid driver's license. Incumbent may be required to travel off site for business reasons.

All employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid Driver's License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Administrative Procedure 7400, Section 4.0) If selected as a finalist and/or given an offer of employment for this position, you will be required to provide your valid Driver's License information. Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

As applicable, the award of all degrees, coursework, and units must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

Minimum Qualifications:

Sixty (60) semester units and five (5) years of experience or Bachelor's degree from an accredited institution, preferably in a field related to the assignment.

Three years of increasingly responsible professional experience within an environment with high emphasis on customer service and program coordination, preferably in an educational setting.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Desirable Qualifications:

Experience collaborating with faculty, staff, or community leaders in developing programs or initiatives that are specifically designed to assist students achieve their goals.

Effective written communication and presentation skills.

Demonstrated knowledge of current policies, procedures, and regulations to support students from historically underrepresented and/or marginalized groups, nontraditional students, undocumented students, system impacted students, speakers of other languages, or noncredit students.

Prior experience in approaching work and interactions with colleagues and clients in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

Working Conditions:

Professional environment; subject to constant interruptions and frequent interaction with others; sitting for long periods at a time (up to 2-3 hours); Standing for long periods of time (2-3 hours) repetitive use of upper extremities, fine finger manipulation, including hand coordination activities; driving to a variety of locations to purchase or pick-up items, or make arrangements for activities and events.

Salary Range: $6,340 - $7,668 Per Month

Number of Vacancies: 1

Posting Number: 2015707P

Open Date: 03/04/2024

Close Date: 3/22/2024

Special Instructions Summary: Work Schedule:

District employees can apply for the Flexible/Hybrid Work Program, working a hybrid schedule of remote work and in-person each week. Approval and number of in-person days may vary by position/department. Questions regarding the work schedule may be discussed with Hiring Manager if selected as an interview candidate.

This position is grant funded and exists based on the availability of funds. Employment is contingent upon the continuous availability of funds.

This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable.

The candidate selected for employment will be required to provide the following: identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within six (6) months.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned.

Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "N/A" (not applicable). Do not use terms such as "see resume" or "see attached".

The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Minimum Qualifications

• Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification (Example: Twelve (12) months of part time work experience is equivalent to six (6) months full time).

Minimum Qualifications

• Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.

Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or coursework are required. See our website at https://www.nocccd.edu/minimum-qualifications for information regarding evaluation of foreign degrees.

To apply, visit: https://apptrkr.com/5076411

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Requirements / Qualifications

Requirements / Qualifications