Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Student Services Coach

Expired Job

Strayer Education, Inc. Jackson , MS 39201

Posted 3 months ago

The Student Services Coach provides a high level of student service and support to students via a variety of communication vehicles. Primary responsibilities include: guiding assigned group of students to achieve academic success, helping motivate, advise, assist with course selection, and assist with the enrollment process to help all students meet their educational goals. Additionally, the Student Services Coach establishes Student Financial Services compliance with all policies and procedures of Strayer University. The Student Services Coach assists with managing collections, bad debt, and finalization of student registrations.

  • Support students through their academic careers.

  • Proactively advise groups of assigned students by phone, email, and text.

  • Address and resolve student problems through research, collaboration, and follow up.

  • Act as a point of contact to handle student account inquiries and follow up with all received emails and voicemails within one business day.

  • Document all student interaction through University applications.

  • Help students create academic plans.

  • Assist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and/or Corporate's Student Financial Services to resolve issues.

  • Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances.

  • Ensure that the finalization of student registrations are in accordance with established University policy.

  • Monitor and outreach to students based on attendance, intervene with early at risk students, and assist students through the satisfactory academic progress process.

  • Implement activities to manage quarterly collection and bad debt expenses.

  • Monitor policy compliance in accordance with Strayer University, state, and federal rules and regulations.

  • Inform students of tutoring and other University resources.

  • Other responsibilities as assigned

Education:

  • Bachelor's degree from an accredited institution required

Work Experience:

  • At least 3 years' experience in an educational setting providing direct service to students or 3 years' experience in a customer service-focused environment.

  • Adult education college or university experience preferred.

Job Skills:

  • Driven and committed to excellence

  • Understand and uphold the University mission and goals

  • Highly curious, creative, and open minded

  • Exceptional student service skills

  • Embrace and drive change

  • Create a positive and informative environment for students and peers

  • Pursue self-development and learning

  • Excellent verbal and written communication skills

  • Passionate about student success

  • Strong problem-solving, organizational, and time management skills

  • Commitment to working in collaborative environment

  • Full computer proficiency in all Microsoft products

  • Able to easily navigate other software programs and forms of technology as needed

  • Data entry and phone skills

  • Commitment to ethics and compliance with University policies and applicable laws and regulations

  • Detail oriented and practices active listening

  • Public speaking

  • Demonstrated knowledge of accounting, collections, and financial aid processes.

  • Excellent time management skills

Other:

  • Must be able to travel 20% of time.

  • Must be able to lift 25lbs.

  • Must be able to work evenings and weekends

  • Travel via plane, car, and metro may be required to perform this job.

  • Access information using a computer.

  • Effectively communicate, both up and down the management chain.

  • Effectively cope with stressful situations

  • Strong mental acuity.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strayer.edu.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Supervisor Member Services

Molina Healthcare

Posted 4 days ago

VIEW JOBS 12/7/2018 12:00:00 AM 2019-03-07T00:00 Job Description Job Summary Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members, and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs. Knowledge/Skills/Abilities * Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public. * Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. * Supervises hiring, ensuring effective training, ongoing monitoring and Quality Assurance, evaluations and any disciplinary actions of member services representatives. * Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure. * Ensures compliance with state and regulatory requirements.Job Qualifications Required Education Associate's Degree or equivalent combination of education and experience Required Experience 3-5 years Preferred Education Bachelor's Degree or equivalent combination of education and experience Preferred Experience 5-7 years To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Molina Healthcare Jackson MS

Student Services Coach

Expired Job

Strayer Education, Inc.