Student Services Assistant II, Financial Aid

Job Details

Job Family

STAFF - Support Non-Exempt (SNE)

Grade

10

Salary

$17.85 - $21.92

Department

Financial Aid

Reports To

Campus Director, Financial Aid

Closing Date

June 30, 2024

FLSA Status

Non-Exempt

First Review Date

April 19, 2024

Job Summary

The Student Services Assistant II participates in the day-to-day delivery of student services and assists Financial Aid advisors in counseling students regarding financial aid programs and services. This is administrative work involving advanced support for supervisors in Financial Aid.

Duties & Responsibilities

• Assists professionals and clerical staff in advising students of available financial aid programs

• Assists in the analysis of Financial Aid eligibility

• Screens student financial aid problems for appropriate referral and problem resolution

• Examines and analyzes system generated reports and corrects data as needed

• Conducts workshops and financial aid presentations on and off campus and assists students in the completion of financial aid forms

• Develops, maintains and monitors correspondence related to Standards of Academic Progress committee decisions

• Assists program coordinators in a variety of activities; including but not limited to, loans, document verification, and completion of entrance and exit counseling

• Assists with special projects and assisting with appointment calendars

• Assists in the training of new employees

• Maintains attendance and payroll records and corresponding filing systems for all employees

• Assists with special projects and assists with appointment calendars

• Performs other duties as assigned

Minimum Requirements

• Associates of Arts degree in related field from two-year College or technical school and four (4) years of experience in responsible related clerical work preferably in a large office environment; or equivalent combination of experience and education

• All educational degrees must be from a regionally accredited institution.

• Knowledge of College organization: admission, registration, academic regulations, college policies and procedures, programs of study, and departmental regulations

• Knowledge of College activities and special programs, college regulations, testing, counseling and advisement services

• Knowledge of College policy, procedure, state rules, and statutes

• Possess excellent communication and customer service skills

• Proficiency in Microsoft Office and software applications

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to write routine reports and correspondence

• Ability to speak effectively before groups of customers or employees of organization

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to maintain effective interpersonal relations with students, faculty and administration

• Ability to follow oral and written instructions

• Ability to work overtime during peak registration periods, which include evening and/or weekend assignments

• Ability to work in a multi-ethnic and multi-cultural environment with students, faculty, and staff

Preferences

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.

EQUAL ACCESS/EQUAL OPPORTUNITY

Miami Dade College is an equal access/equal opportunity institution which does not discriminate on the basis of sex, race, color, marital status, age, religion, national origin, disability, veteran's status, ethnicity, pregnancy, sexual orientation or genetic information.

To obtain more information about the College's equal access and equal opportunity policies, procedures and practices, please contact the College's Equity Officer: Cindy Lau Evans, Director, Office of Equal Opportunity Programs / ADA Coordinator / Title IX Coordinator, at (305) 237-2577 (Voice) or 711 (Relay Service). 11011 SW 104 St., Room 1102-1; Miami, FL 33176. EquityOff@mdc.edu