Student Services Assistant I, Admissions & Registration

Job Details

Job Family

STAFF - Support Non-Exempt (SNE)

Grade

09

Salary

$16.99 - $20.55

Department

Admissions and Registration

Reports To

Campus Director, Financial Aid / Admissions & Registration

Closing Date

June 06, 2024

FLSA Status

Non-Exempt

First Review Date

April 25, 2024

Job Summary

The Student Services Assistant I performs administrative work involving advanced support for supervisors in admissions, registration, and records offices. The position assists new, prospective, and continuing students in all admissions, records and registration functions.

Duties & Responsibilities

• Assists students and public with basic interpretation and explanation of complex college policy, procedures, state rules and statutes

• Uses independent judgment to determine authenticity of documents provided

• Processes incoming and outgoing student academic transcripts, including imaging and filing; responds to student inquiries about transcripts accordingly

• Meets with students, customers, or co-workers referred who are experiencing problems or need to express complaints

• Troubleshoots and assists students with problems or questions about web registration, My-MDC Account management, Internet resources for student information, printing of their schedules, and resolves admissions and registration issues for customers and other areas of the college

• Refers customers to supervisors, departments, and program areas

• Processes incoming admissions applications received either in person, by mail, or electronically

• Registers credit, PSAV, and non-credit student

• Assists students, and parents of dependent students, with Florida residency information based on statute, determine initial residency determination and fields questions and clarification on these matters

• Processes student records through different media such as filing, data imaging, and microfilm access

• Assists with basic graduation functions

• Provides guidance to the student assistants and part-time personnel as needed

• Performs other duties as assigned

Minimum Requirements

• Associates of Arts Degree and two (2) years of experience in responsible related clerical work preferably in a large office environment; or equivalent combination of experience and education

• All educational degrees must be from a regionally accredited institution

• Knowledge of College organization: admission, registration, academic regulations, programs of study and departmental regulations

• Knowledge of College policy, procedure, state rules and statutes

• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and other related computer programs

• Possess excellent communication and customer service skills

• Possess excellent organizational and interpersonal skills

• Ability to write routine reports and correspondence

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to speak effectively with customers or employees of the organization

• Ability to maintain effective interpersonal relations with students, faculty and administration

• Ability to work in a multi-ethnic/multi-cultural environment

• Ability to maintain a flexible work schedule that may include working nights and weekends

Preferences

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.

Additional Requirements

The final candidate is to successfully complete a background screening and reference check process.

EQUAL ACCESS/EQUAL OPPORTUNITY

Miami Dade College is an equal access/equal opportunity institution which does not discriminate on the basis of sex, race, color, marital status, age, religion, national origin, disability, veteran's status, ethnicity, pregnancy, sexual orientation or genetic information.

To obtain more information about the College's equal access and equal opportunity policies, procedures and practices, please contact the College's Equity Officer: Cindy Lau Evans, Director, Office of Equal Opportunity Programs / ADA Coordinator / Title IX Coordinator, at (305) 237-2577 (Voice) or 711 (Relay Service). 11011 SW 104 St., Room 1102-1; Miami, FL 33176. EquityOff@mdc.edu