Student Services Assistant

This is a part time (25 hours per week) position.

SCOPE OF WORK: Provides various office and program support duties for the Student

Services Department associated with departmental operations and student success. This

position shall report to the Vice President of Student and Community Affairs at NCC.

ACCOUNTABILITIES:

Performs general office support functions in the Student Services Department including

taking meeting minutes, maintaining Admissions documents, preparing documents and

reports, coordinating and scheduling events.

Assists with recruitment efforts including scheduling High School visits, organizing and

scheduling program information sessions; maintaining promotional materials, mailings,

post cards, letters to applicants; and engaging in outreach efforts with applicants

through letters, phone calls, email, text, etc.

Maintains the social media presence of the department on Facebook and Instagram.

Maintains and updates database of current and potential students.

Prepares documents for advising and assists when necessary.

Tracks student progress to improve retention.

Responsible for communicating courteously and effectively with the students, college

personnel, and the public via phone, e-mail, written correspondence and in person.

Utilizes various software programs/databases for communications, data entry, updating

and tracking student progress etc.

Maintains effective working relationships with college faculty, staff and administration.

Tracks applicant progress to streamline process, maintains student applicant

documents.

Attends workshops, seminars, and conferences for professional development.

Complies with all system, college, state and federal rules and regulations.

Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: High school diploma, G.E.D. or its equivalent. Each additional year of approved

formal education may be substituted for one year of required work experience.

Experience: Five years of experience in a responsible clerical position with experience in an

office setting. Each additional year of approved experience may be substituted for one year of

required formal education.

DESIRED QUALIFICATIONS: Experience in an academic institution preferred.

RECOMMENDED WORK TRAITS: Strong computer skills and experience with Microsoft

Office products. Knowledge of office record keeping and reporting. Ability to gather, assemble,

correlate and analyze facts and identify existing or potential problems. Ability to contribute to

the development of sound operational procedures. Ability to exercise sound judgment in

appraising situations and making routine decisions. Ability to follow specific instructions in

gathering facts, data, or resources in organizing required information. Ability to meet with

students and the public and explain programs sponsored by the department or agency in

which the position is located. Ability to present ideas clearly and effectively orally and in

writing. Ability to establish and maintain effective working relationships with other employees

and the general public. Must be willing to maintain an appearance appropriate to assigned

duties and responsibilities as determined by the college appointing authority.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not

intended to list every specific function of this class title.

The Community College System of NH does not discriminate in the administration of its admissions and educational programs, activities, or employment practices on the basis of race, creed, color, religion, ancestry or national origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, military, veteran, or marital status.

Further information about this position may be obtained by contacting Catherine Barry, NCC Human Resources Officer at NCCHR@ccsnh.edu.

All offers of employment are contingent upon the successful completion of the required background check.