Student Services Advisor (Online Division)

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To learn more about Herzing University and our values, visit us at: https://www.youtube.com/watch?v=FusbVnks_YQ

We offer a comprehensive benefits package including outstanding education assistance programs.

HOURS:

• This position supports students for the Online Division. The work location for this position is on site at the Herzing University Home Office in Milwaukee, WI. Hybrid schedule of on-site and remote work available based on business need.
• 40 hours per week based on business/student needs are typically between the hours of 8:00 am and 5:00 pm. One night per week until 7:00 pm.

EDUCATION and EXPERIENCE REQUIREMENTS:

• Bachelor's Degree required.

• Proven experience providing exceptional customer service in an education or service-oriented environment, addressing student inquiries and needs effectively.

• Proficiency in advising, course selection, and academic planning, along with the ability to provide guidance on resources for student success.

• Excellent verbal and written communication skills, enabling clear and empathetic communication with students, faculty, and staff.

• Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.

PRIMARY DUTIES AND RESPONSIBILTIES:

• Advise students including but not limited to: academic issues, including program and course offerings; having out of classroom issues that are impacting academic success, discuss options and pros/cons of options; provide guidance to assist students with decision-making.

• Answer student questions and resolve basic issues related to bookstore validation and eBook use.

• Complete and maintain student scheduling and course revisions per University standards.

• Having gained a comprehensive understanding of the registration process and program pre-requisites, provide guidance to students on scheduling changes and process those changes in the system.

• Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.

• Communicate to students regarding semester/term start preparation.

• Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.

• Enter updates into University platforms on all engagement and communication with students.

• Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation. Inform students of resources and contact information for the Tutoring and Writing Center and Library.

• Communicate and negotiate with inter- and intra- department personnel to resolve student issues.

• This position may take on additional administration duties as needed to support the campus.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law.

https://www.herzing.edu/about/diversity