Student Outreach Manager

Position Title: Assistant Director of Annual Giving

Department: Annual Giving

Reports To: Director of Annual Giving

Classification: Non-Exempt FTE: 1.0 Pay Range: $20.00-$24.00/ hour

Essential Job Duties:

• Manage, develop and execute elements of the student outreach program

• In partnership with the Annual Giving staff, identify segments of constituents to be solicited through the outreach efforts and develop a solicitation, engagement and stewardship communication strategy for each

• Analyze reports and monitor progress to adjust the program to ensure goal achievement

• In collaboration with the rest of the Advancement Division, identify segments of constituents to be communicated with about engagement opportunities and develop an outreach strategy for each opportunity and/or segment

• Manage the daily flow of data and information between the outreach platforms and Raiser's Edge NXT ensuring accurate and complete data

• Manage the post solicitation process, including personalized email, text and video with a focus on stewardship, pledge fulfillment and event attendance

• Troubleshoot technical issues with multiple platforms, components (hardware and software) in consultation with other departments and outside vendors

• Personally follow up with constituents contacted via student outreach regarding questions and/or concerns

• Manage the scheduling of 35 students to ensure maximum hours in an academic year

• Hire and train 8 to 10 student supervisors to execute daily outreach. Student supervisors will provide leadership, mentorship and support to the remainder of the student staff outside of regular business hours

• Hire and onboard student employee staff with an appropriate training plan and schedule geared towards creating a culture of philanthropy

• Conduct regular student employee review check ins to discover training needs, tangible improvements and to deliver ongoing feedback

• Communicate payroll information, including important deadlines, tasks and changes

• Supervise, recruit, hire and train student employee staff

3.Other Duties

• Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community

• Complete and meet deadlines for required training and performance management cycle

• Perform other duties as assigned

Work Schedule:

Term: Year-round

Shift: The standard 40-hour work schedule is Monday - Friday, 8am-5pm; flexible work arrangements can be proposed and are subject to approval by HR and relevant supervisors. Some evening and weekend hours required.

Required Qualifications:

Education: Bachelor Degree or equivalent work experience

Experience: 1 year in fundraising, account management, marketing or a relevant field

Preferred Qualifications:

Education: Bachelor's Degree in Marketing, English, Public Relations or Communications

Experience: 2 years in fundraising, account management, marketing or admissions

Prerequisites:

Employment in this position is conditioned upon successful completion of a background check, which may include criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of a DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College. Please note that St. Olaf College reserves the right, at its sole discretion, to conduct periodic background checks.

Disclaimer:

This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time, with or without prior notice, by St. Olaf College.