Cuyahoga Community College (Tri-C) Cleveland , OH 44114
Posted 3 weeks ago
Student Liaison, High Tech Academy
Department: High Tech Academy
Location: Metropolitan Campus
Reports To: AVP, College Credit Plus
Recruitment Type: External/Internal
Requisition ID: req5573
Employment Type: Full-Time Support Staff
Union Position: Non-Union
Work Schedule: M-F, 8:30 am-5:00 pm
Number of Openings: 1
Job Description:
SUMMARY
Responsible for providing academic and technological support and facilitates academic success and completion for High Tech Academy High Scholars. Serves as liaison and connects students to personal, academic, and career support services. Conducts individual and group program-engagement sessions. Collaborates with faculty, staff, and counselors to ensure optimum student support.
ESSENTIAL FUNCTIONS
Serves as liaison and connects students to personal, academic, and career support services
Provides support to the High Tech Academy Digital Literacy Program
Assists in selecting and identifying new student participants as assigned
Monitors participants' academic progress and refers to counseling department as needed
Assists students with completing financial aid and scholarship applications, writing essays/papers, connecting to academic support, and informs students of program offerings
Conducts individual and group program-engagement sessions
May conduct outreach to provide student progress reports
Ensures students develop applicable technological and professional knowledge and skills
Facilitates supplemental skill-building concepts for students enrolled in high-risk courses
Meets regularly with staff for participant and program evaluations
Works collaboratively with the Counseling department to ensure deliberate and attentive student referrals when needed
Meets with faculty regarding student progress and course content/materials, as needed
May attend College-wide meetings, workshops, and conferences as directed
Assists with metric tracking and report preparation
Performs other duties as assigned
REQUIRED QUALIFICATIONS
EDUCATION AND EXPERIENCE/TRAINING
Bachelor's Degree in a related field
Minimum of two years of demonstrated experience advising, counseling, and/or teaching at the secondary or post-secondary level
Demonstrated experience making sound decisions that affect a work unit or team
Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations
KNOWLEDGE, SKILLS and ABILITIES
Demonstrated knowledge of student support concepts, practices and procedures and ability to use in varied situations
Demonstrated knowledge of virtual classroom learning
Possess excellent written, verbal and interpersonal communication skills
Possess strong organizational and time-management skills
Ability to work accurately with great attention to detail
Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
Possess sound understanding of the needs of community college students
Ability to work well with faculty, administrators, staff, students, and community agencies
Possess willingness and ability to work evenings and weekends as needed
Ability to enter, monitor and interpret student data accurately
Excellent customer service skills and proven ability to develop and sustain productive customer relationships
Ability to effectively complete work assignments independently
Possess working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
Demonstrated basic project management skills
Demonstrated basic Blackboard skills (or equivalent program)
Demonstrated intermediate Banner System skills (or equivalent program)
Demonstrated intermediate proficiency with Microsoft Outlook, Word, and PowerPoint
Demonstrated basic proficiency with Microsoft Excel and Access
Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
Ability to develop and maintain relationships with key contacts to enhance work flow and quality
Possess sensitivity to appropriately respond to the needs of a diverse population
COMPETENCIES
CRITICAL COMPETENCIES
Service Focus
Collaboration
Quality of Work
VERY IMPORTANT COMPETENCIES
Communication
Time Utilization
IMPORTANT COMPETENCIES
Adaptability
Continuous Improvement
PREFERRED QUALIFICATIONS
EDUCATION AND EXPERIENCE/TRAINING
Master's Degree in a related field
Demonstrated experience with Banner or other student information systems, learning management systems (Blackboard, Brightspace, etc.), and other College-specific software
PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The work is performed in a normal, professional office environment;
The work area is adequately lighted, heated and ventilated;
Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
EQUAL OPPORTUNITY STATEMENT
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Special Note:
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Cuyahoga Community College (Tri-C)