Student IT Support Technician

Job Description

• Provide basic technical support via phone, email, chat, or in person.

• Troubleshoot hardware and software issues.

• Maintain accurate hardware inventory.

• Create and update support tickets in ticket management system.

• Install, upgrade, image, and configure computer hardware and software.

• Provide support to campus support staff when requested.

• Perform special projects and other duties as assigned.

Required Qualifications

• Experience using or managing Windows, Mac and/or Linux operating systems.

• Experience troubleshooting computer hardware and software issues.

• Experience working in a customer service centric environment.

• Good oral and written communication skills as evidenced by application materials and possible interview.

Position Requirements:

• Enrolled in a minimum of six (6) credit hours.

• Availability to work a minimum of twelve (12) hours per week.

• Valid driver's license.

Preferred Qualifications

• Previous professional experience supporting/troubleshooting computer hardware and software.

• Experience using or managing Dell computer hardware.

• Experience using or managing multi-function devices (print/fax/scan devices.)

• Experience using a ticketing system (ServiceNow, Remedy, etc.)

• Experience using a configuration management solution (Microsoft System Center Configuration Manager.)

• Knowledge of LAN / WAN principles and protocols.

• Experience creating technical documentation.

• Able to work over academic, holiday, and summer breaks.

• Eligible for Federal Work Study.

• Lift up to 50 pounds with or without assistance.