The Student IT Support Technician position is responsible for working as a part of a team to provide technical support for end users.
1.Provide basic technical support via phone, email, chat, or in person.
2.Troubleshoot hardware and software issues.
3.Maintain accurate hardware inventory.
4.Create and update support tickets in ticket management system.
5.Install, upgrade, image, and configure computer hardware and software.
6.Provide support to campus support staff when requested.
7.Perform special projects and other duties as assigned.
1.Able to work a minimum of 12 hours per week.
2.Experience using or managing Windows, Mac and/or Linux operating systems.
3.Experience troubleshooting computer hardware and software issues.
4.Experience working in a customer service centric environment.
5.Good oral and written communication skills as evidenced by application materials and possible interview.
6.Valid current drivers license.
7.Were enrolled in at least 6 credit hours for Spring OR pre-enrolled in 6 credit hours Fall OR enrolled in at least 1 credit hour Summer.
1.Previous professional experience supporting/troubleshooting computer hardware and software.
2.Experience using or managing Dell computer hardware.
3.Experience using or managing multi-function devices (print/fax/scan devices.)
4.Experience using a ticketing system (ServiceNow, Remedy, etc.)
5.Experience using a configuration management solution (Microsoft System Center Configuration Manager.)
6.Knowledge of LAN / WAN principles and protocols.
7.Experience creating technical documentation.
8.Able to work over academic, holiday, and summer breaks.
9.Eligible for Federal Work Study.
10. Ability to lift 50 pounds.
A complete application consists of:
Cover letter addressing how the Required Qualifications are met.
3 Professional References
Incomplete applications will not be considered.
Application review will begin September 27th, 2018, and will remain open for applicants until October 14th, 2018.
12-20 hours per week.
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, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, genetic information and retaliation in the University's programs and activities. Access to information regarding equal opportunity and diversity worksite posters is available at or you may contact or for alternate access options. Any inquiries regarding the non-discrimination policies should be directed to: Executive Director of the Office of Institutional Opportunity and Access, , 1246 W. Campus Road, Room 153A, Lawrence, KS, 66045, , 711 TTY
Work Location: University of Kansas
University Of Kansas