Student Financial Services Representative

ESSENTIAL JOB FUNCTION:

The Student Financial Services Representative is an entry-level position in the Center for Student Services. Representatives are the College's initial customer service contact between students, their parents, and key student service areas: Student Accounts (Bursar), Student Aid (Financial Aid), and an overall understanding of the College. The position is located in the Center for Student Services and involves heavy daily contact with students, both by telephone and in person. The Representative will be trained to address general inquiries about a multitude of student concerns that include but are not limited to: financial aid forms, deadlines, and requirements, inquiries regarding student invoices, payment plans, and loans. The position requires data entry, verifies different types of information, and refers less routine and more complex matters to the appropriate area. The position requires prompt, reliable, accurate, and personalized service. The environment is fast-paced and lively.

Salary: $44,500.00

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

• Provide cross-functional services in the areas of student accounts and financial aid.

• Advise, investigate, problem-solve, and resolve questions and issues from prospective and current students, alumni, parents, faculty, and staff.

• Advise, investigate, problem-solve, and resolve questions and issues from students about their student accounts and the general registration process.

• Guide and assist students by providing general financial counseling.

• Advise and explain to students and parents, with in-depth financial aid questions, their FAFSA application. Explain financial aid eligibility and disbursement of aid, verification processes, different aid options, as well as cost of attendance and estimated family contribution.

• Maintain up-to-date knowledge of college policies, procedures, and programs.

• Adhere to a strong customer service orientation and work proactively with other support offices, especially academic advising and admissions, to best serve students.

• Outreach to students with outstanding balances through various communication methods

• Perform other duties as assigned by the Student Financial Services Supervisor

MINIMUM QUALIFICATIONS:

• Although an entry-level opportunity, 1-2 years experience in a financial services office is preferred; additional college or university student service experience is preferred.

• Experience in College student accounts and financial aid is favorable.

• Strong customer-service orientation, experience, and skills.

• Demonstrated commitment to improving service delivery and student satisfaction.

• Willingness to work in an environment that fosters team solutions to problems that cross departmental and/or functional lines.

• Ability to communicate well, both orally and in writing.

• Ability to maintain confidentiality of records and information.

The incumbent should:

• Possess the numeric skills to review student billing invoices, payment plans, student refunds, and financial aid-related paperwork accurately.

• Possess the organizational skills to complete routine paperwork successfully, to maintain files and records in an orderly fashion and to follow oral and written instructions to task completion.

• Possess computer skills that include a good working knowledge of MS Word and MS Excel and the ability to accurately post student-related data to the College's student information system.

• Possess excellent written and oral communication skills along with an ability to work cooperatively and collegially within a diverse, people-oriented environment.

Marymount Manhattan College is an affirmative action and equal opportunity employer. To apply, please click here.