Student Financial Services Navigator

Student Financial Services Navigator

APPLY FOR THIS POSITION

JOB DESCRIPTION:

DEPARTMENT: Student Financial Services

APPOINTMENT: 12 month, temporary-grant funded

REPORTS TO: Director of Student Financial Services

LOCATION: Auburn and Fulton. Travel to off campus locations will be required.

The Student Financial Services Navigator is a member of an integrated college team providing support to students regarding their billing and financial aid. Occasional work evenings and weekends may be required.

REQUIREMENTS:

• Provide outreach and support to students and families including hands on financial aid application completion, in person meetings, phone and virtual appointments;

• Provide student-centered services and cohort-specific interventions to assist students with understanding their bill, available aid, and outstanding balances.

• Complete data entry and preliminary review of application for special programs (i.e., CPEP, EOP, ASAP. Veterans);

• Develop and implement student workshops and programs providing information about student billing and financial aid;

• Participate in college recruitment and community events as necessary (Financial Aid Nights, Open House, etc.)

• Collect federal and state waiver applications. Complete preliminary review to see if any documentation is required and if the application is complete. Contact students with incomplete applications.

• Collaborate with key stakeholders on grant funded initiatives connected to student success.

• Performs other related duties as assigned

QUALIFICATIONS:

• Bachelor's degree preferred or Associates degree with additional work experience.

• Minimum of 2 years of experience in student services area; knowledge of Financial Aid and/or billing a plus.

• Strong organization, project management and facilitation skills;

• Strong computer skills, particularly Microsoft Office (Access); and aptitude to learn new systems as needed.

• Certain assignments will require NYSDOCCS access to enter correctional facilities in which the College currently operates programming. Access approval is necessary through NYSDOCCS.

DATE TO BE FILLED:

Application review will begin on July 7th and continue until the position is filled.

COMPENSATION:

$48,000 - $54,000 Annualy

Excellent benefits and gernerous leave time

APPLICATION DEADLINE:

July 7, 2024

HOW TO APPLY

All applications must be submitted electronically. Submit your letter of application and resume, together with the names, addresses, and telephone numbers of three references