The Student Experience Specialist supports Concordia's mission, vision and valuesby managing various aspects of prospective students' experience. This position isresponsible for managing Admissions' inbound calls and nurturing leads. The Specialistalso oversees the Admissions team in lead conversion and qualification, appointmentsetting and event logistics. This position ensures delivery of a high quality firstimpression for campus guests, serving all audiences and by taking ownership in allkey factors that affect students' impressions and experiences to ensure prospectivestudents have the best experience as possible.
Supervision: Manage inbound and outbound calls, including lead generation, qualification, and conversion;ensure response to leads are completed within a 24-hour timeframe, new leads are secured,relationships are optimized with existing lead sources and delegate qualified leadsto the appropriate admissions counselor; manage the campus visit and tour programto include supervising student workers each semester; answer questions about all programsand delegate inquiries to designated admission counselor.
Communication & Engagement: Be the key, front-facing representative of the Office of Admissions by serving asthe primary interdepartmental liaison and coordinating campus community involvementthrough recruitment efforts; responsible for the logistics coordination of events, visits and appointments to includethe planning and execution of all admissions lead generation events on the main campus.
Coordination & Planning: Utilize creativity to broaden and enhance events while seeking appropriate partnershipsand approvals; coordinate CTX involvement with external recruitment events; updateall local community calendars to promote CTX recruitment events.
CRM Management & Reporting: Ensures accurate and organized records in the CRM of all visits, events, and studentinteractions; provide frequent reporting on lead registration, attendance and conversionto enrollment; responsible for meeting established inquire conversion goals, goalsetting, execution, and reporting of events and lead conversion.
Additional related functions as assigned.
Concordia University Texas mission, vision and values
Bachelor's Degree required, preferably in a related field.
3 years' experience with event coordination required
Proficiency in Microsoft Office required.
Prior supervisory experience required
Experience in higher education is preferred with enrollment experience preferred
Sales experience preferred specifically including telemarketing, lead qualifying and/orlead conversion
Experience with CRM database required, TargetX or Salesforce experience preferred.
Excellent customer-service, communication skills and exceptional phone presence withthe ability to develop and foster relationships with internal and external constituents
Ability to work calmly in a fast-paced and ambiguous environment while managing multipletasks and projects.
Ability to exercise discretion and judgment, problem-solve and think critically indealing with confidential and sensitive matters
Ability to lead diverse groups of people and to command a room
Confident, self-motivated, and has a high level of determination to succeed
Must demonstrate the generally accepted knowledge, skills, and abilities necessaryto successfully perform the jobs functions such as prioritizing projects, attentionto detail, meeting deadlines and managing multiple projects
Non-traditional work hours including evening, weekend and peak season times requiredto support enrollment and other events
Must be able to sit or stand at a computer and be on the telephone for 5 to 7 hoursa day when in the office
Must be able to occasionally lift up to 30 lbs.
Must be able to walk around campuses several times a day
Ability to travel off campus for coordination of errands and tasks
Concordia University Texas offers an all-inclusive benefits package to eligible employees.For additional information click here: Benefits
Commitment to the Concordia Mission
Concordia University Texas is an Equal Employment Opportunity employer affiliatedwith the Lutheran Church-Missouri Synod (LCMS). As a private, faith-based University,employees must be supportive of our mission of Developing Christian Leaders and ourspiritual principles and values as a Lutheran institution of higher education. Tothe extent allowed by law, we reserve the right to give preference in employment basedupon religion.
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Concordia University Texas
11400 Concordia University Dr.
Austin, Texas 78726
Concordia University Of Austin TX