Student Employment Specialist

JOIN THE PACK!

Do you enjoy working with students and helping them develop personally and professionally? Do you like to motivate and encourage others, take initiative, and work independently to drive team success? Are you looking for an assistantship that encourages creativity and authenticity? If so, NC State Student Centers could be the perfect place for you!

NC State Student Centers is seeking motivated, independent, and creative individuals who share our dedication to student development and success. This position is essential to our student employment program, as well as our information, operations, and event management teams. The person in this role will drive student initiatives for the department including training and development, supervision, recruitment, hiring, and advising.

This position requires a high level of organization, a mind for details, and a willingness to contribute your own ideas and knowledge to the betterment of our department.

Primary Functions of the Position:

Roles & Responsibilities

Operations Management

• Supervise the Talley Student Union information desk and team of 10-15 student employees

• Schedule students using WhenToWork software and manage all scheduling concerns

• Train information assistant staff on customer service, best practices, building operations, departmental procedures, emergency response, etc.

• Utilize departmental resources to evaluate information assistant student employees on a semester basis

• Hire, train, and provide projects for 1 to 2 lead information assistants

• Oversee the Student Centers lost and found

• Train information assistants on lost and found procedures

• Plan and execute a monthly lost and found market to manage Student Centers' lost inventory

• Building manager shifts

• Complete building manager training within the first month of hire

• Work at least one building manager shift per week during the first academic semester in which you hold the position to better understand departmental operations and build rapport with student employees

Student Development

• Build an inclusive and welcoming environment for all student employees and staff that values diversity and respect

• Work with fellow graduate assistants to plan, implement, and assess social events, professional development workshops, employee appreciation and recognition programs, and administrative tasks

• Plan, coordinate, and implement a robust professional development program with at least 4 opportunities for all 100+ student employees each semester

• Plan and lead onboarding events for newly hired student employees

• Plan and implement all student staff appreciation events including graduation celebrations and student employee appreciation week

• Plan and provide professional development opportunities for student employee supervisors that may include research from higher education (student development theory, cultural competency, identity-based training, etc.)

• Coordinate the evaluation process for 100+ student employees including developing assessment questions, maintaining rubrics, communicating with student supervisors, and analyzing data to recommend improvements to the student employment program

• Provide general communication updates to all student employees and supervisors including promotional opportunities, severe weather plans, upcoming social and professional development events, evaluation timelines, etc.

• Coordinate student participation in the region III ACUI conference

Advising

• Advise student-led hiring committee on best practices, and ensure the hiring, onboarding, and offboarding processes for all student employees are implemented fairly and efficiently

• Advise the student community building committee which is responsible for planning, implementing, and assessing social events throughout the year

• Advise the student centers advisory committee as members provide advice and feedback to the NC State Student Centers leadership team regarding the daily student experience within the Student Centers

Strategic Planning

• Participate in weekly meetings on the direction of the student employment program with director and associate directors for NC State Student Centers

• Advise the department on ways to encourage critical and creative thinking among student employees

• Collect relevant information from department members monthly and draft a comprehensive annual report for NC State Student Centers

NC State Student Centers oversees the operation of Talley Student Union and Witherspoon Student Center, including event management. We strive to provide a clean, safe, and welcoming environment for the NC State community. In support of the university's educational mission, we serve as a cornerstone for student growth, learning, and involvement, including an environment prioritizing students leading operations.

Operating within the division of Campus Enterprises, NC State's division for retail and hospitality, we approach achieving university goals with a unique blend of student success, customer service, and a focus on the physical environment. Over the past 11 years, our graduate assistants have developed a student-led employment program that includes 18 different positions and employs approximately 110 students. Our focus on student development and success through student employment has gained recognition at NC State, and it is now implemented across Campus Enterprises. In addition, university unions across the US often solicit our advice for supporting their own student employment programs.

This is an hourly position with a 10-11 month assignment. There is a mandatory 32-day break at the end of 11 months. Excellent performance during this time may provide an opportunity to renew employment and/or advance.

Is Time Limited No If Yes, Appointment Length

Department Information

Job City & State Raleigh Department Student Centers

System Information

Classification Title Temporary-Skilled Trades Working Title Student Employment Specialist

Position Information

Requirements and Preferences

Work Schedule 40 per week with the potential for a flexible schedule. Evenings & occasional weekends may be required for meetings and events. Other Work/Responsibilities

• Be an ambassador for NC State Centers and the university as a whole and enrich the quality of life for the campus community and support student success.

• Work as a cohesive team member and play an integral part in creating a positive work environment.

Minimum Experience/Education Department Required Skills

• A high level of organization and understanding of University and department PRRs

• Demonstrate excellent customer service skills

• Ability to work with a team to serve a diverse population

• Elevated oral and written communication skills

• Must attend mandatory staff meetings, employee orientation, and training sessions

Preferred Years Experience, Skills, Training, Education

• Experience working in a college or university student union

Required License or Certification

N/A

Valid NC Driver's License required? No Commercial Driver's License Required? No

Recruitment