Student Customer Service Lead

Student Customer Service Lead

ASU Enterprise Partners is an efficient network of highly skilled teams; it is comprised of a full complement of professional services that work in concert with specialized business units to provide full resources and extend Arizona State University's ability to achieve its charter.

The Student Customer Service Lead serves an important role in the daily operations of ASU Enterprise Partners (ASUEP) and its subsidiaries at the ASU Fulton Center. The Student Customer Service Lead is responsible for partnering with other students on the ASUEP Facilities & Operations team, providing overall support and guidance as it pertains to the completion of multiple daily and weekly office tasks at ASUEP. This position is year-round.

The position will require approximately 28 hours per week, with additional availability during the non-school year.

Learn more about our student employment program here.

What you'll do:

• Approximately 20 hours of work availability for this position between the hours of 8:00 a.m. - 5:00 p.m., Monday through Friday (working hours must not interfere with school schedule)

• Ensures the completion of daily and weekly office tasks on the ASUEP Facilities & Operations team, including but not limited to answering phone calls, assisting with meeting set-up, conducting mail runs/deliveries, overseeing company vehicles, and breakroom management

• Assists with daily and weekly tasks related to the reception area, conference center services, and other facilities-related activities

• In partnership with the Senior Coordinator, Enterprise Partners Facilities & Operations, manages and drafts the student schedule for the ASUEP Facilities & Operations team, ensuring all shifts are assigned based on student availability

• Ensures the student employees on the ASUEP Facilities & Operations team maintain compliance with established policies and procedures

• Updates current documentation for all processes and procedures for reception area, conference center services, and other facilities-related activities as appropriate

• In partnership with the Senior Coordinator, Enterprise Partners Facilities & Operations, oversees supply inventory and submits purchases as needed

• Other duties or special projects as assigned

What you'll need:

• Strong time management skills

• Collaborative style, combined with the ability and desire to work in a team-based environment

• Ability to work well with others

• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information

• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone

• Ability to work both independently and as part of a team

• Problem solver who can take initiative and set priorities while being flexible

• Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies

• Ability to represent the institution well and possess an advocate's belief in the vision of ASU as the New American University

• Attention to detail and thoroughness in completing assigned duties

• Highly organized and able to handle multiple projects

• Adept at navigating complex environments with evolving priorities and communication plans

• Knowledge of Excel and Microsoft Word

Relevant qualifications:

• A current student at Arizona State University pursuing a degree in a related field

• Must possess a valid driver's license and have a driving record in good standing

• 1 year of experience in a customer service or related role

Benefits:

• $30 bi-weekly cell phone reimbursement

• Hands-on experience in a professional environment

• Professional development plans

• Opportunity to network with ASUEP leaders and other ASU students

• Access to LinkedIn Learning and their 8,000+ courses

• Professional skills workshops

At ASU Enterprise Partners:

We serve.

We serve the faculty and staff of ASU to bring them resources so they can do all the great things that they do.

We innovate.

We're always looking for new ideas, new solutions, new approaches and new ways to address the challenges facing ASU.

We engage.

We engage our donors, philanthropists, investors and partners, connecting them to ASU and helping them share their time, talent and treasure.

We care.

When we serve, innovate and engage, it shows that we care - about faculty, staff, donors, fellow employees and other partners as we bring resources to ASU.

ASU Enterprise Partners and its subsidiaries is an equal opportunity employer that is firmly committed to promoting justice, equity, diversity, and inclusion within our organization and throughout our sphere of influence. Because we embrace a spirit of innovation and achievement, we will endeavor to maximize the talent and potential of all employees, directors, and volunteers through bold and strategic action aimed at building success and a sense of belonging. All employees are expected to act in good faith to support these actions and to not impede the efforts of others to build a just, equitable, diverse, and inclusive organization.

ASU Enterprise Partners is an Equal Opportunity Employer