The Student Care Coordinator is part of the Office of Student Care Coordination (OSCC) in the Office of the Dean of Students at Vanderbilt University and is a key individual contributor responsible for collaborating with students who may have an academic, personal, emotional, medical, and/or other concern. Student Care Coordinators individually assess each student's needs and explore resources within Vanderbilt's Student Care Network and/or the Nashville community to facilitate connections to the most appropriate support. Reporting directly to the Student Care Manager, the Student Care Coordinator's work requires regular contact with students and their parents, faculty, senior administration, campus partner staff, and the public.
The Student Care Coordinator will conduct intake assessments and follow up meetings with students that take into account unique aspects of identity to determine appropriate treatment plans and help coordinate support services. The Student Care Coordinator will assist students in accessing on and off-campus resources, planning and setting goals related to their care, continuing with the appropriate level of care, as needed, and/or re-entering the University after a medical leave of absence. Additionally, this position will assist with outreach and education for the campus community (students, staff, and faculty) regarding identification and intervention for students of concern and assist in the development of a network of community providers to supplement on campus services.
The Office of Student Care Coordination fosters wellbeing and success by identifying concerns and coordinating support for students facing life events that may interfere with their academic and personal goals using a proactive, collaborative, and student-centered approach. Our team of Student Care Coordinators is the central and first point of contact for students to help identify needs and determine the most appropriate resources in Vanderbilt's Student Care Network and in the Nashville community to address concerns. Student Care Coordinators collaborate with students to develop a student success plan, share education about and facilitate connections to appropriate on and off-campus resources, and provide accountability through supportive follow up meetings. Student Care Coordinators work closely with campus partners, including the Center for Student Wellbeing, the University Counseling Center, the Student Health Center, the Office of Housing and Residential Education, and faculty and staff to help maintain the safety and health of Vanderbilt students.
Vanderbilt University leadership has identified diversity, equity, inclusion, and mental health as top priorities for the institution and by extension the offices of the Dean of Students. Candidates must be able to articulate and demonstrate excellence and continued growth in knowledge, awareness, skills, and experience engaging with these priorities in a higher education environment.
Duties and Responsibilities
Complete intake and assessment with undergraduate, graduate and professional students to fully understand their needs and concerns and develop Student Success Plans with students to encourage realistic goals and identify potential support resources.
Provide appropriate ongoing follow up with students in person or by phone/email for continuity of care and accountability and to evaluate successes, barriers, and/or gaps in support.
Meet individually with students of concern or who may have acute needs (and their families, if necessary) to coordinate and provide ongoing care management in an effort to ensure appropriate services are in place.
Consult with Student Care Manager, as needed, on acute cases.
Track progress of and respond to all incoming referrals from the Student Health Center and University Counseling Center to ensure timely response, accurate reporting, and documentation. Individually follow up with these students to ensure additional services are provided.
Be knowledgeable about and connect students with appropriate support services on and off-campus to help students effectively navigate the Student Care Network.
Work closely with campus partners to facilitate coordinated and holistic support measures for students.
Build relationships with and maintain a network of community providers and resources that meet the needs (medical, financial, and otherwise) of the student population so that off-campus referrals can be made intentionally and successfully.
Support students returning from medical leaves of absence to facilitate personal and academic success as they return to campus.
Utilize electronic documentation systems to create and/or update wellbeing files in Maxient to share information with campus partners and guarantee accurate file maintenance.
Respond to after hours or weekend emergencies on a limited basis to ensure continuous support for students.
Outreach and Development:
Build relationships with campus partners and act as a resource on matters pertaining to student wellbeing and students of concern to promote holistic support for students and further the mission and strategic priorities of OSCC and DOS.
Assist in the design of programs and conduct trainings to educate students, faculty, and staff about the Student Care Network, OSCC, student wellbeing, and identifying and responding to students in distress.
Develop and co-manage Instagram social media marketing and branding efforts to increase awareness of Student Care Network and OSCC services available to students.
Utilize evolving technologies to better connect with students, campus, and the community.
Engage in professional development to remain abreast of trends in higher education, student mental health, substance use, and wellbeing to ensure our practices are both relevant and evidenced-based.
Assumes other responsibilities as directed by the Student Care Manager in matters related to student wellbeing.
Serve on divisional committees and working groups to enrich the experience and resources available to staff across the division.
Participate in division wide events as needed (Move-In Day, Rites of Spring, Diverse 'Dores Day, MLK Day, etc.) to support colleagues and ensure these events run smoothly.
Maintain an understanding of institutional and departmental financial policies related to areas such as travel, procurement, expense, and time reporting to ensure compliance and proper stewardship of university resources.
Demonstrate a willingness to support colleagues across the division in order to encourage the implementation or fulfillment of divisional goals and strategic priorities.
Profile of an Ideal Candidate
A Bachelor's degree is necessary.
A Master's degree in Social Work, Counseling, or related mental health field is preferred.
Possession of, or eligibility to obtain, an appropriate license (i.e., LMSW, LCSW, NCC, LPC, LMFT) or case management certification is preferred.
Three years of experience or the equivalent is necessary.
Knowledge of care management, intake/assessment and counseling techniques is preferred.
Experience working with students in crisis and creating behavioral intervention plans and/or care coordination is preferred.
Ability to work effectively with students from diverse backgrounds attending highly selective institutions with a broad range of campus groups, departments, and organizations is preferred.
Knowledge of principles and procedures involved in risk assessment in a University setting is preferred.
Commitment to Equity, Diversity and Inclusion
Vanderbilt University is committed to achieving the goal of a diverse and inclusive academic community of faculty, staff, and students. We seek individuals who are committed to this goal and our campus values.
Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.