Student Assistant, Site Administration

About City University of Seattle:

City University of Seattle (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of the National University System. We are dedicated to providing accessible, achievable higher education to adult learners. As a pioneer in digital learning, we have been delivering online education for over 40 years. CityU is ranked by the U.S. News & World Report among the top for online bachelor's degree programs, and among the top online programs for veterans in the U.S. CityU prides itself on having a completion rate of twice the national average according to the Chronicle of Higher Education data.

CityU has over 20 locations in the Northwest and worldwide. Many of our degree, certificate, and endorsement programs are offered online, in-person, mixed-mode, and in performance-based formats. Aside from its flagship campus and headquarters in Seattle, CityU offers programs in Canada, China, the Czech Republic, Mexico, Slovakia, Switzerland, and Vietnam.

Job Description:

All students are welcome to apply, but we prefer students at least one year away from completing their studies to avoid quick turnovers.

Job Summary:

Provides operational support for all student services, classrooms, and staffing needs during daily operation. The Student Assistant serves as the first point of contact for customer service needs at the front desk, on the phone, and in the classrooms.

Essential Duties and Responsibilities:

• Work closely with site staff to ensure effective and efficient site operations.

• Work cooperatively with Enrollment, Academics, the Business Office, Facilities, and other departments to resolve student or site issues promptly and professionally.

• Work with site staff to coordinate needs for local events.

• Work with the IT department to gain basic knowledge to help with students' computer or network issues.

• Provide front desk coverage and customer service to students, instructors, and property management with other support staff.

• Coordinate classroom availability and scheduling, ensuring buildings and classrooms are open on time and equipment is operational and available. Ensure that classrooms are properly cleaned after all classes and events.

• Assist with exam proctoring if needed.

• Perform administrative tasks, including word processing, spreadsheet or database creation and maintenance, filing, supplies ordering, mailing, in-house distribution, composing reports and correspondence, etc.

Requirements:

Minimum Qualifications:

• Enrollment in a City University degree program is required.

• Minimum of one year of office admin or customer service experience.

• Must demonstrate a high level of customer service, attention to detail, and organizational and problem-solving ability.

• Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task, and adjust to changing workloads and deadlines.

• Ability to read, analyze, and interpret documents, such as safety rules, operating instructions, and procedure manuals. Ability to write routine correspondence. Ability to communicate effectively with diverse student, staff, and faculty populations.

• Proficiency with MS Office products.

Additional Information:

Physical Demands:

• While performing the duties of this job, the employee is frequently required to stand, stoop or bend, talk, reach, use repetitive motion of hands/wrists, sit, grasp or handle, hear, feel, and walk.

• The employee will regularly use cleaning products such as disinfectant, whiteboard cleaner, etc.

• The employee is occasionally required to use repetitive motion of the feet and kneel.

• The employee must frequently lift, carry, push, or pull up to 50 pounds.

Working Conditions:

• Work is generally performed indoors in a typical office/front desk setting.

• Attendance on evenings or weekends may be required.

Salary information:

This is a part-time (19.5 hours per week) student position. This position pays a minimum wage of $18.69/hour.

Application Instructions:

City University of Seattle accepts applications through this online process only. For consideration, please submit a complete application packet. A complete application includes:

• Completed Electronic Application Form

• Resume

Once you have created a profile, please remember to record your password. Responses will be sent to your Interview Exchange account if you use the 'Help Desk' feature. A hiring manager will contact candidates with qualifications and experience most aligned with current needs. Once the position is filled, you will see a status update in your account profile.

If you encounter technical problems while applying for a position, please use the 'Help Desk' feature in your Interview Exchange account to submit the issue to technical support. For non-technical issues or questions, please email employment@cityu.edu.

City University of Seattle is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interested in becoming part of the CityU team, including women, Aboriginal peoples, persons with disabilities, and members of visible minorities.