Student Assistant, Communications And Operations

The New School New York , NY 10007

Posted 3 months ago

Reporting to the Communications & Operations Manager the Student Assistants will work collaboratively with the admission team and other colleagues within Enrollment and Success to guide students and their families through the application process, and into The New School community. The Communications and Operations Student assistant will act as a first responder for the admission office, providing welcoming, courteous, prompt and accurate information, as well as providing support with data collection, research, and reporting

Responsibilities:

Respond to phone calls from prospective students and their families providing friendly, accurate, and timely information about The New School

Develop knowledge of the different colleges within the new school, degree programs, and majors

Assist students with the application process, providing information on application deadlines, requirements, and status updates

Escalate calls appropriately to admission counselors based on area of expertise

Provide prospective students and families information on campus tours, class visits, open houses, and other university events

Query callers to appropriately triage inquiries to other university departments (financial aid, student accounts, registrar, open campus, housing)

Assist newly admitted students with the deposit process, and provide general information about housing, financial aid, and course registration

Collect data regarding phone call volume, type, and response time, and summarize in reports

Aid with the maintenance of a database for commonly asked admission questions, updating responses throughout the admission cycle

Provide research support on various operations projects

Additional projects and ad hoc reports as needed


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Student Assistant, Communications And Operations

The New School