Student Aid & Scholarships Customer Service Specialist

Student Aid & Scholarships Customer Service Specialist helps advance the equity-centered mission of Clover Park Technical College by engaging as part of a cohesive team and supporting students in the daily operations of the Student Aid & Scholarships office. The Specialist will help to create a welcoming environment by providing exceptional and culturally sustaining service through extensive interaction with students, faculty, staff, and community constituents in a variety of ways (e.g. in person, email, Zoom, Chat, telephone). This position provides general college information regarding admissions, registration, advising, placement, new student processes, support services, programs, and other college functions. The Customer Service Specialist assesses the students' individual needs in real time and assists them in making the appropriate connections to Clover Park Technical College programs, services, and resources.

Clover Park Technical College celebrates the many individuals that make up our community and embraces the opportunity to learn from both our differences and similarities.  CPTC values equity and respect. We seek to create an environment of innovation and excellence that focuses on student success, lifelong learning, and social responsibility.

This position is represented by the Clover Park Federation of Classified Employees, Local 4789.Duty: Program Support

Tasks include:

• Provide information, recommendations, and referrals via multiple modalities (e.g. in person,

• phone, online, Zoom, Chat, email) regarding the various programs and services available at

• CPTC in order to meet the unique needs of diverse students, staff, faculty, and community

• members.

• Interpret and explain a variety of college regulations, policies, and procedures, in response

• to student's individual needs in a positive, culturally sustaining, and supportive manner.

• Review informational documents, such as financial aid verification forms, assessments,

• reports, citizenship forms, and transcripts and independently make decisions about how

• best to serve students and advance access, particularly for systemically non-dominant

• students.

•  Independently and equitably resolve problems by identifying the issues, determining

• procedural steps, working with team members and college employees, and communicating

• results and next steps to students.

•  Maintain confidentiality according to college policy, FERPA, federal/state, and other

• guidelines.

• Schedule student appointments as necessary.

• Use multiple database and software platforms for data entry, extracting reports, and clerical

• support.

• Use spreadsheets, database, and word processing software to create and compile reports,

• and process documents and records.

• Prepare and assist with mailing, sorting, and filing of various documents.

Duty:  Assist in department engagement and retention efforts, and other activities.

Tasks Include:

•  Participate and assist in the development and implementation of engagement and retention

• efforts.

• Participate and assist in the development and implementation of departmental and

• divisional goals.

•  Provide operational support to Student Success functional areas, such as, advising,

• placement, counseling, Access and Disability Services (ADS), Workforce Education, etc.

Duty: Office Management

Tasks include:

• As a part of the Student Success team and Student Aid & Scholarships team, maintain a

• welcoming, inclusive, and service-oriented office and waiting area.

• May train and lead the daily work of work-study students.

• Ensure office equipment such as copier, fax, document imagining, and Kiosks are

• operational and report technical problems to the appropriate department.

Duty: Professional Development and college support

Tasks include:

• Actively participate in financial aid, Student Success team & pillar meetings and college

• committees as needed and appropriate.

• Maintain knowledge of federal and state funding rules and requirements.

• Provide evening hours coverage as necessary

• Other duties as assigned.

Duty: Satisfactory Academic Progress

Tasks include:May include but are not limited to

• Review, determine, and data enter SAP statuses on the student aid management system.

• Cancel or adjust aid as necessary on all appropriate systems.

• Place and remove holds.

• High School Diploma

• Minimum of two years of experience in a customer service role in an office setting.

• Minimum of two years of experience using Microsoft Office Suite including Word, Excel, and Outlook.

• Minimum of two years of experience with data entry.

• Ability to work under pressure and handle high volume services.

• Cannot be in loan default (upon hire employee will be required to apply and gain approval to access the National Student Loan Database System for the US Department of Education).

• Associate's degree.

• Experience working in a college office environment preferably in Student Services.

• Experience with Washington State Community and Technical College Financial Aid Management System or CTC link.

• Experience in a student-related or student services capacity in an educational setting.

• One year experience in student financial aid.

• Fluency in a regionally spoken language (ability to read, write, speak). Spanish preferred, Vietnamese, Korean, Chinese, and Russian.

Application Instructions

• Complete application

• Upload Resume

• Upload a cover letter describing your skills and experience and how they relate to the minimum and preferred qualifications.

• Complete Supplemental Questions.

All offers of employment at Clover Park Technical College are contingent upon successful completion of background checks which include criminal history. Information obtained from the background checks will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the specific position.

Should you have any difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627, Mon-Fri 6:00 AM to 6:00 PM Pacific Time.

Supplemental Information

At this time, Clover Park Technical College is not sponsoring H1-B Visas.

Land Acknowledgement Statement

We acknowledge that we are on the traditional land of the Puget Sound Salish peoples belonging to the Puyallup, Steilacoom, Nisqually, and Squaxin Island tribes and bands, and we honor and thank the traditional caretakers of this land. We value the tribes in our community, and the impact that they continue to make on our college to this day. For more information about CPTC's commitment to indigenous tribes, please visit http://www.cptc.edu/diversity

Why we work for Washington State's Community and Technical Colleges

There are a host of reasons why we work at Clover Park Technical College, including the fact that we are part of a network called State Board of Community and Technical Colleges (SBTC). We are proud to be part of an institution that believes in building strong people, families and communities. Community and technical colleges help people grow their skills and talents so they can become global citizens. Faculty and staff make colleges come alive, giving each student a place in which they want to learn. You can participate in college events, clubs and committees which engage you, while college guest speakers enlighten and inspire you.

Our History

Clover Park Technical College is located in Lakewood, Washington. Our college has a rich history of professional and technical education dating back to the 1940s, when Clover Park School District established a War Production program, training civilians as auto mechanics, aircraft-service mechanics, ship-fitters, welders and blueprint readers. Now, CPTC offers more than forty programs in Aerospace, Advanced Manufacturing, Health Sciences, Human Services, Business, Hospitality, Science Technology, Engineering, Transportation and Trades. CPTC has two campuses: Our main campus is located in Lakewood, WA and our South Hill Campus is located in Puyallup, WA.  Learn more about Clover Park Technical College by visiting About CPTC.

Equal Opportunity Employer

Clover Park Technical College is an equal opportunity employer and committed to principles of diversity.  We consider applicants for all position without regard to race, color, creed, religion, age, marital status, national origin, sex, sexual orientation, disability, genetic information or status as a disabled veteran or Vietnam-era veteran.

Jeanne Clery Statement

Notice of Availability of Annual Security Report: Clover Park Technical College's Annual Security Report is available online at  http://www.cptc.edu/risk/safety/security

Diversity Committee | Clover Park Technical College

Technical training from Clover Park Technical College prepares you for a rewarding career. Offering certificates and bachelor & associate degrees.