Student Activities Associate

Henry Ford College presents an opportunity for a Student Activities Associate. This is an 11-month position.

Under the supervision of the Director of Student Activities, the Student Activities Associate is primarily responsible for the operations of the student food pantry and assisting with the development, implementation, coordination, and promotion of student programming in the Office of Student Activities (OSA) for the engagement of students on campus as well as in the community-at-large.

The Student Activities Associate supports the services and functions provided by the Office of Student Activities while fostering a team-focused environment. The Associate will model concepts of event planning, outstanding customer service, and utilize effective communications skills in providing assistance to students, faculty, staff, and community members.

The Student Activities Associate assists in support of special projects and other duties, as assigned. The Associate will employ problem solving and conflict resolution skills appropriately. They will assist in the continuous improvement and execution of processes and procedures that ensure quality service and compliance with school procedures and college-wide policies. The Associate will contribute productively to team meetings as well as department and/or college-wide committees and work groups.

This position includes a significant amount of event planning and evaluation, creativity, internal and external collaboration, customer service, teamwork, and contact with HFC students, staff, faculty, and vendors the public at large.

Hours: Monday

• Friday from 8:30 a.m.

• 5:00 p.m. (evening and weekend hours required).

• Three (3) years of relevant experience working in a post-secondary institution with a student life, student services, or student affairs department with a focus on event planning, student groups, and office management.

• Bachelor's degree from a regionally accredited institution in student personnel, leadership development, or an appropriate field. A relevant combination of education and experience may be considered in lieu of a conferred degree.

Candidates must demonstrate:

• Working knowledge of computer software: Microsoft Windows with an emphasis on Outlook, Word, Excel (spreadsheets), PowerPoint, and Teams.

• Strong organizational skills and attention to accuracy and detail.

• Ability to communicate effectively both orally and in writing.

• Ability to write and prepare reports and other correspondence.

• Ability to work independently and balance multiple priorities, meet deadlines, and work under pressure.

• Ability to work effectively with others and in teams.

• Ability to identify resources for programming, by continually and proactively seeking to identify internal and external resources (e.g., speakers, entertainment, organizations).

• Ability to assess student situations and utilize available resources to assist with student issues.

• Ability and desire to provide high-quality customer service to students and the College community (internal and external).

• Ability to use sound judgment in handling student conflict.

Core Competencies and Essential Functions

• Customer Service

• Works with students, faculty, staff, and guests (e.g., any individuals who use or receive the services in the department, including the general public, individuals who work in the College, or organizations outside the College) to assess their needs, provide information or assistance, resolve problems, or satisfy expectations; knows about available services; delivers high-quality services; and is committed to continuous improvement.

• Technology Management

• Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

• Teamwork

• Shares knowledge, ideas, and resources with team members in a cooperative and collaborative manner. Strives to fulfill roles and responsibilities within the team while respecting the roles and responsibilities of colleagues. Works with others to achieve goals. Assists with programming efforts.

• Event Planning and Evaluating

- Organizes work, sets priorities, and determines resource requirements; determines short-or long-term goals and strategies to achieve them; coordinate with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates.

• Partnering

• Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

• Creative Thinking

• Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

• Negotiation

• Works with others towards an agreement that reasonably satisfies all parties.

• Communication and Media

- Knowledge of the production, communication, and dissemination of information and ideas to inform and entertain via written and visual media. Strong sense of creativity needed.

Additionally, the most successful candidates will have a career that reflects the following unique competencies:

Additional Unique Competencies

• Interpersonal Skills

• Treats students, staff, faculty, and the community with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of students in different situations.

• Initiative

• Completes tasks independently; Demonstrates good judgment knowing when insight or assistance should be offered to staff members.

• Dependability and Reliability

• Behaves consistently and predictably; is reliable, responsible, and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Demonstrates regular and punctual attendance.

• Communication

• Listens with empathy and without judgment, holding their peers and students in unconditionally high regard. Uses communication styles and skills to improve understanding and adapts the style and tone of communication to suit the listener and the situation.

• Flexibility & Adaptability

• Open to change, new ideas, new information, new processes, and adjusts plans and behaviors to better suit a given situation. Open-minded and compromise when needed.

• Assist with the daily operations of the student food pantry, Hawks' Nest:

• Fill staffing needs with student workers.

• Plan, coordinate, and schedule food drives as needed.

• Track student use; maintain accurate records of food distribution.

• Track food inventory.

• Track donations (food and monetary).

• Creatively promote the resource.

• Collaborate with local agencies in the development, design, and coordination of volunteer, community, and service projects, (e.g., Dr. Martin Luther King, Jr. Day of Service and Make a Difference Day).

• Assist with the operations of the National Society of Leadership and Success. (Leadership recruitment, orientation, scheduling, and program requirements).

• Assist with the development, coordination, and implementation of leadership training and initiatives that promote professional and personal growth, and student success.

• Assist with the development and achievement of departmental goals and initiatives.

• Assist with the oversight of club activities and events.

• Assist student clubs with the planning and organizing of activities and attend individual club meetings as needed.

• Attend monthly club meetings hosted by the OSA.

• Maintain the master events list with accurate records of student activities, events, and programs.

• Assist with the development and coordination of global awareness and cultural activities, (e.g., Black History Month, Arab American Heritage Month, Hispanic American Heritage Month, PRIDE Month, etc.).

• Assist with the development and coordination of wellness programs to promote a healthy lifestyle.

• Develop, coordinate, and monitor student body programming, including game shows, talent showcases, Lunchtime Concert Series, etc.

• Work with performers and agents to negotiate contracts and complete necessary paperwork.

• Coordinate and implement evening and weekend programming as needed.

• Assist with the coordination, promotion, and scheduling of the fall and winter Welcome Back events.

• Assist with the facilitation of the voter registration program and other civic engagement programs.

• Assist with the facilitation of the annual student recognition awards program.

• Assist with the conveyance of College policies and procedures to student clubs and other constituents.

• Assist with the promotion and support of the OSA, programs, student clubs, and activities in a variety of forms.

• Evaluate programs for improvement and student needs.

• Assist with the revision of the student handbook process.

• Attend staff meetings as scheduled.

• Participate in standing College committees.

• Perform other professional duties as assigned.

While we have attempted to capture the core functional responsibilities in the role, the statements contained in this job announcement reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Therefore, performing additional job-related duties not listed above may be required as assigned. For applicants viewing this ad from an external site, please go to hfcc.edu/jobs to apply.

Summary of Essential Duties:

• 40%     Facilitates and coordinates projects in support of the department requiring critical analysis.  Gathers data, analyzes, and produces reports employed in decision-making.  Assists in support of projects and other duties, as assigned.
• 20%     Models concepts of outstanding customer service and utilize effective communication skills in providing assistance to students, faculty, staff, and community members.  
• 20%     Supports the services and functions provided by the Office of Student Activities (OSA) while fostering a team-focused environment. Employs problem solving and conflict resolution skills appropriately.
• 20%     Assists in the continuous improvement and execution of processes and procedures that ensure quality service and compliance with school procedures and college-wide policies.

PHYSICAL DEMANDSPhysical DemandsNot ApplicableOccasionally: <33%/dayFrequently:         34-66%/dayConstantly: >66%/daySitting   x Standing   x Pushing   x Pulling   x Climbing x   Reaching x   Walking    xLifting <10 lbs. x

Lifting 10 lbs. to 20 lbs.  x  Lifting 20 lbs. to 50 lbs. x   Lifting >50 lbs. x   Kneeling   x Twisting   x Stooping   x Other