Student Accounts Specialist

HIRING SALARY RANGE

MINIMUM HIRING SALARY: $32,880.00 annually

MAXIMUM HIRING SALARY: Depends on education and experience

The Student Accounts Specialist serves as lead and processes financial transactions for student accounts and college departments. The Specialist ensures that proper documentation and reports are maintained and that all figures and calculations are correct - including daily deposit totals, vault count and cash on hand. The Student Accounts Specialist is responsible for all aspects of initiating and maintaining transactions, records, and communication for student accounts in a knowledgeable, effective manner that keeps outstanding receivables at a minimum level. This position reports to the Controller.This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collect, and process various types of payments from students, ensuring that the payment is allocated to the correct account; process deposits for various departments; prepare and verify cash and check totals for daily bank deposits.

• Create monthly invoices and set up internal payment plans for previous students with an outstanding balance.

• Report delinquent accounts to third-party collections and to the Debt Setoff Unit of the NC Department of Revenue, when appropriate.

• Manage and provide communication efforts for delinquent accounts.

• Understand the financial aid and student account processes in order to answer student questions or direct them to content experts.

• Provide customer support for the College's online student portal for making payments, viewing bills, and understanding any registration holds.

• Review and modify billing transactions to reflect the College's costs and billing desires as needed.

• Respond to inquiries from campus departments, parents, and students.

• Issue available funds to students due to a credit balance on their account in the form of a refund.

• Track and process stale refund checks.

• Enter miscellaneous transactions onto student accounts including fines, fees and other charges.

• Post financial aid disbursements and coordinate timing with financial aid staff.

• Work closely with Financial Aid, Registrar's Office, Foundation and Workforce Development and Continuing Education to ensure student account balances are correct.

• Assist the Controller with internal control work.

• Perform all other duties as assigned.

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.

Knowledge, Skills and Abilities:

Technology skills and ability to teach others.

Communicate effectively and professionally, verbally and in writing, across a variety of constituent groups.

Use active listening skills.

Be proactive, anticipate problems, and try to solve them independently.

Be organized, with a positive attitude.

Be a team player.

Demonstrate integrity (honesty, trustworthiness, high moral values).

Ability to maintain confidentiality at all times.

Ability to a professional demeanor in a fast-paced environment.

Skill in organizing, planning, and coordinating meetings.

Demonstrate expertise and proficiency in advanced features of Microsoft Office, Adobe, and other relevant software.

Capability to demonstrate initiative and self-direction.

Proven ability to concurrently address issues of various levels of complexity.

EDUCATION and/or EXPERIENCE: Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities.

Education

Required: Associate degree in Accounting, Business Administration or closely related field from a regionally accredited institution.

Preferred:

Experience

Required:

Preferred: 2 or more years of experience with the NC Community College System.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to focus.  May require travel.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in indoor conditions. The noise level in the work environment is usually moderate.

This position description covers the most essential functions and duties associated with this position. Other duties may be assigned by the President or appropriate supervisor personnel. The College reserves the right to alter duties, responsibilities, conditions, working hours, and job title as necessary.     James Sprunt Community College is an Equal Opportunity Employer. The College prohibits discrimination against any person (including staff, faculty or student body) on the basis of race, color, national origin, sex, disability, religion, political affiliation, sexual orientation, gender identity, veteran status, genetic information, or age.

If you need accommodations, please contact 910-296-2400.