Student Accounts Specialist

Do Great Things! Durham Technical Community College is hiring a Student Accounts Specialist. The Student Accounts Specialist collects payments from students and external sources, processes sponsorships, grants, and scholarships, and balances daily deposits. They communicate with the Director of Student Accounts, collaborate with other departments, and provide customer service. To ensure accuracy, they follow established AR policies and procedures and maintain detailed records.

• Accepts payments from students and other customers in person, by mail or from outside resources and records transactions in the Colleague system.

• Processes student sponsorships, grants, and scholarships including but not limited to reconciling and invoicing in a timely manner

• Processes and monitors Finance Aid Transmittals, student refunds, and sponsor refunds including follow up on returned or uncashed refunds in a timely manner

• Balances and processes the daily deposit each morning ensuring accuracy and compliance to state requirements.

• Reconciles receipted collections daily at the close of business.

• Maintains incoming check registry and any other audit processes as required.

• Communicates with Director of Student Accounts in regards to AR issues/errors in a timely manner.

• Adds or removes appropriate charges to the student's account and any restrictions as needed.

• Creates and maintains reports for of outstanding debts for collections including researching students' accounts for accuracy.

• Provides courteous and professional customer service in person, phone, and email by answering payment and account questions or directing them to the appropriate office.

• Collaborates with areas outside of the Business Office on a regular basis to run processes as needed to ensure accurate student accounts.

• Maintains and creates documentation of all current and new AR policies and procedures.

• Maintains all faxes and emails associated with Account Receivables

• Exercises attention to detail to minimize errors.

• Must complete mandatory training and other administrative duties as assigned.

An associate degree (or higher) in Accounting, Finance, Business, or a related field is required.

Work Experience:

Two years experience in Business Administration, Cashiering, Accounts Receivables, and collections experience. Work experience in other related fields will also be taken into consideration. one year of office experience preferably which must include public contact.

• Evidence of strong interpersonal skills, organizational skills, and effective oral and written communication/public relation skills.

• Excellent problem-solving and critical-thinking skills.

• Ability to manage multiple tasks and meet deadlines.

• Excellent computer skills as evidenced by experience with at least one data analysis/business intelligence software product and competence with Microsoft Office products, including Excel and Word.

• High level of attention to detail.

• Experience and high-level proficiency with third party billing, accounts receivable reconciliation.

• Working knowledge of policies and procedures in the areas of Financial Aid, Admissions, Registration and Advising.

• Ability to work with a diverse population.

• Must be able to work well under pressure.

• Basic reconciliations and accounting skills.

• Knowledge of Department of Education, Title IV, and FERPA rules.

Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical and mental demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job:

• Ability to sit and/or stand for long periods of time.

• Ability to lift, at times, 10 lbs.

• Good eye/hand dexterity.

Normal Working Hours:

A minimum of a 40-hour work week as determined with the supervisor to allow the employee to fulfill the assigned duties and responsibilities, including occasional evening and weekend hours. Summer schedules may vary to enable four-day or four-and-one-half-day work weeks.