Student Accounts Specialist

Job Details

Level: Experienced

Job Location: Community Care College - Tulsa, OK

Salary Range: Undisclosed

Job Category: Education

Description

Community HigherEd is searching for a Student Accounts Specialist for the Community Care College, Clary Sage College, and Oklahoma Technical College campuses.

The Student Accounts Specialist, also known as a Collections or Default Specialist, is responsible for recovering overdue payments on student accounts, tracking debtors down by phone, digitally, or mail, and assisting them to make payments by negotiating repayment plans and encouraging them to find alternative payment solutions. The individual service in the Student Accounts Specialist position is responsible for all aspects of initiating and maintaining transactions, records, and communication for student accounts in a knowledgeable, effective manner that keeps outstanding receivables at a minimum level. The Specialist requires technical skills to excel in the role, such as knowing how to manage student loan accounts, navigate past due accounts, negotiate debt repayment, and be familiar with relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) and federal regulations. Additionally, soft skills such as excellent customer service, oral and written communication skills, and high-level problem-solving and negotiation skills are a must.

Bachelor's degree preferred. Two years of successful experience in either Financial Aid or Student Accounts is required. Must have a thorough knowledge of the collections process and exceptional interpersonal and communications skills. This is an on-site position, officing at the Community Care College campus. Full-time, Monday through Friday. Great benefits!

Duties/Responsibilities:

• Manage the planning process for collecting long-term and short-term debts, which includes compliance with college policies, Federal Financial Aid Title IV Regulations, and Federal and State Laws.

• Advise and consult with the administration regarding compliance with State and Federal guidelines governing the collection of student debt

• Handle and coordinate all overdue account activity

• Process form letters to clients to encourage payment of delinquent accounts

• Communicate weekly with the CFO on collection results and issues

• Contact delinquent borrowers verbally and in writing to collect loans according to standardized procedures

• Maintain a record and filing system of loan and or advance accounts

• Balance and reconcile various control accounts involved with the collections department recordkeeping system

• Confer with customers by telephone or in person to determine the reason for overdue payment

• Utilize collection techniques that are resourceful and authoritative within a friendly, professional atmosphere that encourages payment

• Utilize skip-tracing techniques to track delinquent customers

• Record information regarding the financial status of customers and the status of collection efforts

• Receive payments and post to customer accounts accordingly

• Ability to submit accurate and timely reports

• Reconciling with financial aid to ensure all financial aid adjustments have been properly recorded

• Maintain a system of internal control that includes adequate checks and balances

• Knowledge of record keeping according to federal and generally accepted accounting procedures

• Maintain records to ensure a clear audit trail

• Represent the department in meetings and conferences or other affairs of an administrative nature

• Maintain a high-performance environment characterized by a strong team

• Define goals and/or required results at the beginning of the performance period

• Communicate regularly with other staff toward defined goals and or required results.

• Self-motivated to improve quantity and quality of work performed and participates in training and development opportunities as appropriate.

• Ability to model the CARES philosophy and core values with courage, teamwork, perseverance, and vision

• Attend graduation ceremonies and participate in school-sponsored activities

• Perform other related duties incidental to the work described herein. The above responsibilities describe the general nature and level of work required. This is not intended to be an exhaustive list of all responsibilities and duties required of a new department.

Benefits:

• Health, Dental, Vision, Life Insurance

• Generous paid time off policy

• Paid holidays, Birthday, Bereavement, and Volunteer Day

• Educational Assistance Program

• 401k retirement plan and 4% match

• Free monthly student services at Clary Sage College and Community Care College

Who We Are:

Community HigherEd Institute is Oklahoma's only private non-profit technical college system based in Tulsa, Oklahoma. It is dedicated to improving the lives of aspiring professionals through its three campuses: Community Care College, Clary Sage College, and Oklahoma Technical College.

Established in 1995, The College's mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all faculty, staff, and administration: courtesy, accountability, respect, excellence, and success.

Qualifications

Required Skills/Abilities:

• Thorough knowledge of the collection process

• Ability to read, analyze, and interpret common financial reports

• Ability to organize and maintain detailed records

• Knowledge of general bookkeeping functions and mathematical aptitude

• Ability to effectively present information to upper management

• Ability to interpret a variety of instructions finished in written, oral, diagram, or schedule form

• Experience and knowledge in Word processing, Spreadsheets, Accounting Software, General Ledger, and Accounts. Will be trained on Transcript software program.

• Knowledge of federal and state financial regulations, college financial policies, and procedures as it pertains to the collections process

• Knowledge of cash management principles, systems, procedures, and standards

• High level of problem-solving and negotiation skills

• Ability to use independent judgment and impart information to a range of clientele

• Knowledge of the wage garnishment process and small claims court procedures

• Outstanding interpersonal and community relations skills to communicate/work effectively within a diverse group

• Ability to foster a cooperative work environment

• Stress-resistant and productive

• Computer literacy requires advanced proficiency in using the internet, email, software/apps such as Google Workspace and Microsoft Office (MS Word, Excel), and the ability to learn other campus management software quickly.

• As a full-time, exempt position, ability to occasionally work over 40 hours in a workweek due to department needs until the job is done.

• Must be able to pass a criminal background check and drug screening.

• Must not be delinquent or in default on any federal student loans.

Education and Experience:

• High school diploma or equivalent required.

• Bachelor's degree preferred.

• Two years of successful experience in either Financial Aid or Student Accounts is required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 20 pounds at times.

Required Skills/Abilities:

• Thorough knowledge of the collection process

• Ability to read, analyze, and interpret common financial reports

• Ability to organize and maintain detailed records

• Knowledge of general bookkeeping functions and mathematical aptitude

• Ability to effectively present information to upper management

• Ability to interpret a variety of instructions finished in written, oral, diagram, or schedule form

• Experience and knowledge in Word processing, Spreadsheets, Accounting Software, General Ledger, and Accounts. Will be trained on Transcript software program.

• Knowledge of federal and state financial regulations, college financial policies, and procedures as it pertains to the collections process

• Knowledge of cash management principles, systems, procedures, and standards

• High level of problem-solving and negotiation skills

• Ability to use independent judgment and impart information to a range of clientele

• Knowledge of the wage garnishment process and small claims court procedures

• Outstanding interpersonal and community relations skills to communicate/work effectively within a diverse group

• Ability to foster a cooperative work environment

• Stress-resistant and productive

• Computer literacy requires advanced proficiency in using the internet, email, software/apps such as Google Workspace and Microsoft Office (MS Word, Excel), and the ability to learn other campus management software quickly.

• As a full-time, exempt position, ability to occasionally work over 40 hours in a workweek due to department needs until the job is done.

• Must be able to pass a criminal background check and drug screening.

• Must not be delinquent or in default on any federal student loans.

Education and Experience:

• High school diploma or equivalent required.

• Bachelor's degree preferred.

• Two years of successful experience in either Financial Aid or Student Accounts is required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 20 pounds at times.

Required Skills/Abilities:

• Thorough knowledge of the collection process

• Ability to read, analyze, and interpret common financial reports

• Ability to organize and maintain detailed records

• Knowledge of general bookkeeping functions and mathematical aptitude

• Ability to effectively present information to upper management

• Ability to interpret a variety of instructions finished in written, oral, diagram, or schedule form

• Experience and knowledge in Word processing, Spreadsheets, Accounting Software, General Ledger, and Accounts. Will be trained on Transcript software program.

• Knowledge of federal and state financial regulations, college financial policies, and procedures as it pertains to the collections process

• Knowledge of cash management principles, systems, procedures, and standards

• High level of problem-solving and negotiation skills

• Ability to use independent judgment and impart information to a range of clientele

• Knowledge of the wage garnishment process and small claims court procedures

• Outstanding interpersonal and community relations skills to communicate/work effectively within a diverse group

• Ability to foster a cooperative work environment

• Stress-resistant and productive

• Computer literacy requires advanced proficiency in using the internet, email, software/apps such as Google Workspace and Microsoft Office (MS Word, Excel), and the ability to learn other campus management software quickly.

• As a full-time, exempt position, ability to occasionally work over 40 hours in a workweek due to department needs until the job is done.

• Must be able to pass a criminal background check and drug screening.

• Must not be delinquent or in default on any federal student loans.

Education and Experience:

• High school diploma or equivalent required.

• Bachelor's degree preferred.

• Two years of successful experience in either Financial Aid or Student Accounts is required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 20 pounds at times.

Community HigherEd is searching for a Student Accounts Specialist for the Community Care College, Clary Sage College, and Oklahoma Technical College campuses.

The Student Accounts Specialist, also known as a Collections or Default Specialist, is responsible for recovering overdue payments on student accounts, tracking debtors down by phone, digitally, or mail, and assisting them to make payments by negotiating repayment plans and encouraging them to find alternative payment solutions. The individual service in the Student Accounts Specialist position is responsible for all aspects of initiating and maintaining transactions, records, and communication for student accounts in a knowledgeable, effective manner that keeps outstanding receivables at a minimum level. The Specialist requires technical skills to excel in the role, such as knowing how to manage student loan accounts, navigate past due accounts, negotiate debt repayment, and be familiar with relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) and federal regulations. Additionally, soft skills such as excellent customer service, oral and written communication skills, and high-level problem-solving and negotiation skills are a must.

Bachelor's degree preferred. Two years of successful experience in either Financial Aid or Student Accounts is required. Must have a thorough knowledge of the collections process and exceptional interpersonal and communications skills. This is an on-site position, officing at the Community Care College campus. Full-time, Monday through Friday. Great benefits!

Duties/Responsibilities:

• Manage the planning process for collecting long-term and short-term debts, which includes compliance with college policies, Federal Financial Aid Title IV Regulations, and Federal and State Laws.

• Advise and consult with the administration regarding compliance with State and Federal guidelines governing the collection of student debt

• Handle and coordinate all overdue account activity

• Process form letters to clients to encourage payment of delinquent accounts

• Communicate weekly with the CFO on collection results and issues

• Contact delinquent borrowers verbally and in writing to collect loans according to standardized procedures

• Maintain a record and filing system of loan and or advance accounts

• Balance and reconcile various control accounts involved with the collections department recordkeeping system

• Confer with customers by telephone or in person to determine the reason for overdue payment

• Utilize collection techniques that are resourceful and authoritative within a friendly, professional atmosphere that encourages payment

• Utilize skip-tracing techniques to track delinquent customers

• Record information regarding the financial status of customers and the status of collection efforts

• Receive payments and post to customer accounts accordingly

• Ability to submit accurate and timely reports

• Reconciling with financial aid to ensure all financial aid adjustments have been properly recorded

• Maintain a system of internal control that includes adequate checks and balances

• Knowledge of record keeping according to federal and generally accepted accounting procedures

• Maintain records to ensure a clear audit trail

• Represent the department in meetings and conferences or other affairs of an administrative nature

• Maintain a high-performance environment characterized by a strong team

• Define goals and/or required results at the beginning of the performance period

• Communicate regularly with other staff toward defined goals and or required results.

• Self-motivated to improve quantity and quality of work performed and participates in training and development opportunities as appropriate.

• Ability to model the CARES philosophy and core values with courage, teamwork, perseverance, and vision

• Attend graduation ceremonies and participate in school-sponsored activities

• Perform other related duties incidental to the work described herein. The above responsibilities describe the general nature and level of work required. This is not intended to be an exhaustive list of all responsibilities and duties required of a new department.

Benefits:

• Health, Dental, Vision, Life Insurance

• Generous paid time off policy

• Paid holidays, Birthday, Bereavement, and Volunteer Day

• Educational Assistance Program

• 401k retirement plan and 4% match

• Free monthly student services at Clary Sage College and Community Care College

Who We Are:

Community HigherEd Institute is Oklahoma's only private non-profit technical college system based in Tulsa, Oklahoma. It is dedicated to improving the lives of aspiring professionals through its three campuses: Community Care College, Clary Sage College, and Oklahoma Technical College.

Established in 1995, The College's mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all faculty, staff, and administration: courtesy, accountability, respect, excellence, and success.