Student Accounts Processor

The Student Accounts Processor shall have the primary responsibility for processing student refund checks, running credit term reports and reconciling student accounts. In addition, this position serves as the liaison to the Office of the Registrar related to VA accounts. This Student Account Processor position ensures compliance with Federal and State regulations/laws and Office and University policies. Additionally, the position will make student-oriented decisions in keeping with the University vision, philosophy and operating practices while maintaining positive relationship with internal and external individuals on behalf of the Division of Enrollment Management. This position reports directly to the AVP of Enrollment Management.

Essential Functions:

• Manages the day-to-day tasks and oversight of the University Student Accounts Office.

• Process refund checks within 14 business days.

• Assists students with making payments via the MY FMU portal.

• Administers payment plans on a per semester basis.

• Run posting reports to GL.

• Run credit term reports and reconcile accounts.

• Process wire transfers and pay by phone transactions

• Collaborate with the Student Services Center, Financial Aid, and students to facilitate student account resolutions with timely and positive communication.

• Evaluates and process enrollment certification of Veterans Administration (VA) educational benefits and determine the eligibility for benefits for veterans pursuing these programs.

• Reviews, resolves and responds to requests for information, data, services, and complaints.

• Interprets Veterans Administration educational benefits and University rules and regulations as they pertain to the accurate processing of enrollment and tuition certifications.

• Keeps abreast of changes to veteran detailed Policy and Procedures at the local, state, and federal levels.

• Ensure confidential information is not released without the student's written consent.

• Liaises with the offices of University Admissions, Financial Aid, Student Financials, and Student Affairs

• Review student files for completeness and accuracy in accordance with internal audit procedures

• Creates and maintains effective communication plans for transmitting and receiving critical data inter-departmentally and from key University offices such as admissions, registrar, recruitment, athletics, and academic departments

• Collaborates with university staff and other offices in strategic and operational planning aimed at delivering outstanding student services.

• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to handle information of sensitive and confidential nature in the utmost professional manner. Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability.

• Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents.

• Attention to detail and adaptability to a changing environment is extremely important as well as dependability.

• Moderate physical activity. Requires handling objects of average-weight up to fifty (50) pounds or standing and/or walking for more than four (4) hours per day.

• Manage, prioritize, and accomplish multiple tasks/projects simultaneously in a deadline-driven environment.

• Conduct reconciliation at the end of each semester

• Review and update policies and procedures to align with school mission and federal/state regulations.

• Knowledge of financial aid management systems and/or student information systems.

• Ability to work under pressure and in a fast-paced environment.

• Must be able to hold information in confidence, communicate to all levels of staff, and make unbiased decisions and recommendations.

• Attention to detail and adaptability to a changing environment and dependability are important.

• Proficiency in MS Office Suite, as well as knowledge and understanding of the organizational structure, workflow, and operating procedures.

• Preferred Illusion systems: PowerFAIDS, PowerCampus and Jenzabar.

Minimum Qualifications:

• The position requires a bachelor's degree or high school diploma/GED and at least two (2) years of related experience.

• Experience with Florida grants and OSFA system of reporting

• Flexibility to work outside of normal business hours.

Pre-Employment Requirements:

• Criminal background check

• Drug testing.

Florida Memorial University is an Equal Employment Opportunity Employer.  In compliance with the American Disabilities Act (ADA), those functions of the job which are identified essential are required to be performed with or without reasonable accommodations.  Requests to facilitate the performance of essential functions will be given careful consideration.